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Hendrick Honda

Charlotte, NC

4.9
3,446 Reviews

8901 South Blvd

Charlotte, NC

28273

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Showing 3,446 reviews

August 16, 2022

Excellent experience with Carlos Zarama in Sales and Sam Calman in Finance regarding ordering and purchase of our new SUV. 3rd vehicle our family has purchased from this dealer. Would highly recommend them. More

by JCharles1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Zarama
Aug 18, 2022 -

Hendrick Honda responded

James, thank you so much for leaving this amazing review for both Carlos, and Sam! I am so glad to hear that you had a wonderful experience with us. Again, thank you for your continued business, and congratulations on your new 2022 Passport! :) If you ever need anything, please don't hesitate to give us a call! | Caroline McLane | Customer Relations | Hendrick Honda|

August 13, 2022

Great dealership. Always made to feel valued and appreciated customer. Staff in service dept always friendly and professional. More

by DotPittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Bedoya-Perez
Aug 16, 2022 -

Hendrick Honda responded

Thank you so much for leaving this amazing review for Andrea, and our team! Our main priority is providing top level customer service, and we are so happy to hear that we met that mark. Again, thank you for your business, and the wonderful feedback. If you ever need anything, please don't hesitate to give us a call! Kind regards, | Caroline McLane | Customer Relations | Hendrick Honda|

August 11, 2022

Jeffery Smith treated me as a valued customer with his pleasant demeanor and professionalism. He called at 9:30 a.m. to let me know my car was repaired the morning after I brought my car in the prior even More

by bobbiecats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Smith
Aug 12, 2022 -

Hendrick Honda responded

Thank you so much for leaving this amazing review for Jeffrey! I am so glad to hear that you had a wonderful experience with Jeffrey, and our service department. Again, thank you for your business, and the wonderful feedback. If you ever need anything, please don't hesitate to give us a call! | Caroline McLane | Customer Relations | Hendrick Honda |

August 11, 2022

Carlos Z. from Columbia was great and very nice. He took excellent care of both of us. More

by dmcwilliam2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Zarama, Joseph Gamati
Aug 14, 2022 -

Hendrick Honda responded

Thank you for leaving this amazing review for Carlos, and Joe! I am so glad to hear that you had a wonderful experience with us. Again, thank you for your business, and the wonderful feedback. Congratulations, and please don't hesitate to give us a call if you ever need anything! | Caroline McLane | Customer Relations | Hendrick Honda|

August 10, 2022

I've been there 5 times with an audio issue with no resolution. They don't know what the issue is..the audio shuts off after 5 minutes..it shuts off audio along with phone calls and GPS...SO PISSED! I' More

by Romerocarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Gagnon
Aug 12, 2022 -

Hendrick Honda responded

I'm so sorry to hear about your experience. It does seem that there was a bit of a misunderstanding. I have spoken with my team about this issue, and we’ve been working diligently trying to get this issue resolved. Apparently, this has been happening to other customers as well, but we are working alongside the engineers at Honda to get this issue fixed. Unfortunately, Honda has certain steps and procedures that we have to follow in order to resolve these issues. I would be happy to have my service manager go over any specific information with you, that you may have questions about. If you'd like, send me an email to caroline.mclane@hendrickauto.com We always aim for five star service, and I am sorry that we fell short of that with you. In the future, if there is anything we may be able to do to earn your business, please let us know! | Caroline McLane | Customer Relations | Hendrick Honda |

August 10, 2022

Over the years I have purchased 2 new cars from the dealership. Yesterday I was in for regular servicing and dealt with Don Gunn who has been my main contact for years. He is terrific and I have absolu More

by AllenH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Gunn
Aug 16, 2022 -

Hendrick Honda responded

Thank you so much for this 5 star review! Our main priority is providing top level customer service, and we are so happy to hear that Don met that mark. Again, thank you for your continued business, and the wonderful feedback. If you ever need anything, please don't hesitate to give us a call! | Caroline McLane | Customer Relations | Hendrick Honda|

August 10, 2022

I love this dealership! Everyone there, Shane Bowles, Stuart, Richard!! Are all good friends!! They have really helped me out!! More

by kharri06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Livingston-Collision , Clarissa Parks, Shane Bowles, Ken Hill
Aug 16, 2022 -

Hendrick Honda responded

Thank you so much for this 5 star review, and we are thrilled to have you as part of the Hendrick Honda family! If you ever need anything, please don't hesitate to give us a call! | Caroline McLane | Customer Relations | Hendrick Honda|

August 09, 2022

Went in for door locks, plug a tire, buy spare key. To look at locks $95, but I can’t afford to repair them. $34 to plug tire. $140 for key; checked online and found 2009’s don’t even have a chip in th More

by Mad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of those ppl
Aug 12, 2022 -

Hendrick Honda responded

I'm so sorry to hear about your experience at our dealership. It does seem that there was a bit of a misunderstanding. I have spoken with my team, and Honda has had chips in their keys since the late 90’s. If you have any questions or concerns, please send me an email at caroline.mclane@hendrickauto.com! We always aim for five star service, and I am sorry that we fell short of that with you. Have a wonderful day! | Caroline McLane | Customer Relations | Hendrick Honda|

August 09, 2022

The Honda service department always seems to be friendly and efficient. This visit required multiple services to be preformed. My service representative, Don Gunn, provided me with friendly, knowledgeable, More

by jjguinther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Gunn
Aug 17, 2022 -

Hendrick Honda responded

Thank you so much for leaving this amazing review for Don, and our service department! ! Our main priority is providing top level customer service, and we are so happy to hear that Don met that mark. Again, thank you for your business, and the wonderful feedback. If you ever need anything, please don't hesitate to give us a call! |Caroline McLane | Customer Relations | Hendrick Honda|

August 09, 2022

Everyone was helpful and courteous. Ronnie Lopez was awesome. Dealership was was very clean and everyone was friendly. More

by Tgcgolf42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Lopez
Aug 12, 2022 -

Hendrick Honda responded

Thank you so much for leaving this amazing review for Ronnie, and our team! I am so glad that we were able to help you, and provide you with a wonderful experience. If you ever need anything, please don't hesitate to give us a call! | Caroline McLane | Customer Relations| Hendrick Honda|

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