
Hendrick Honda
Charlotte, NC
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I can’t say this enough Garret is exactly what I’d expect from a professional sakes consultant. His knowledge and expertise go way beyond anything I’ve expected . He knew I was just looking at ideas for a fu from a professional sakes consultant. His knowledge and expertise go way beyond anything I’ve expected . He knew I was just looking at ideas for a future vehicle for when my son arrives later this year and still treated me with the red carpet treatment. Made me feel at ease and as a professional who deals with hundreds of people I am a very hard person to impress but he definitely hit every single check Mark on my book abd when my son arrives he will be going to no one else except Garrett . I have already send an inner email on my company server letting anyone know that if they are in the market for a new or used vehicle he is the best around and that they will not be disappointed. If everyone in this dealership even comes close to Garrett’s standing you guys have an amazing team to be proud of. Need to post this on every review I can find More
I've always had good results working w/ Andrea - she's very professional and attentive, yet personable. I bought this car new in 2016 at Hendrick Honda, & I've only used them for all service (oil changes very professional and attentive, yet personable. I bought this car new in 2016 at Hendrick Honda, & I've only used them for all service (oil changes, new tires, misc.). This visit was for an oil change, tire rotation, and a vehicle detail. I do recommend the service department, but I don't recommend their detail services. This is the 2nd time I've paid for detail service on this car. The first was a couple years ago, and they did a good job on the interior, but the exterior looked like toddlers washed the car - lots of missed dirt (those telltale swirl marks). That resulted in them doing another detail, which they did at no charge, and they did a great job for a do-over (zero complaints there). This detail, however, was just bad overall - they did miss a few smaller spots on the exterior (door areas, mostly), which I could live with, but they didn't wax the center section of the roof, which I unfortunately didn't notice until a few days later with rain. The interior was okay for vacuum (which I had done about 2 months ago, so not much for them to do there), but they just smeared the windshield and other interior glass with ... IDK, dirt? And there was a lot of cleaning spray just sitting on various surfaces. I'll need to clean the interior myself. Anyway, you should work w/ Andrea for service needs, but get your car washed elsewhere. More
Very clean, competitive, professional. Great selection and prices. Everyone went above and beyond to make sure my experience exceeded expectation Great selection and prices. Everyone went above and beyond to make sure my experience exceeded expectation More
We ordered a new Honda Pilot in February, 2023, it arrived in June, 2023. We got updates from Andrew and a text when it arrived. All accessories were properly installed and the car was clean and ready arrived in June, 2023. We got updates from Andrew and a text when it arrived. All accessories were properly installed and the car was clean and ready to go. Tanner prepared the financials, explaining everything thoroughly. Andrew gave us a tutorial about the car, and we took off. More
Hendrick Honda on South Blvd. Has the best staff and service. Andrea has been my service attendee for years and always takes amazing care of me. Thank you to Andrea, the service Has the best staff and service. Andrea has been my service attendee for years and always takes amazing care of me. Thank you to Andrea, the service team and everyone at Honda on South Blvd. More
I recently needed some major mechanical work done on my vehicle. I cannot say enough positive things about Jon Sullivan! Jon worked tirelessly to see that the majority of the repairs were covered by warra vehicle. I cannot say enough positive things about Jon Sullivan! Jon worked tirelessly to see that the majority of the repairs were covered by warranty; searched high and low to find the equipment necessary to properly complete the repair work; communicated effectively throughout the process; and ensured we were able to pick up our vehicle in time for an important road trip. Thank you Hendrick Honda for continuing to hire such excellent team members as Jonathan - he should be well commended. More
Terrible dealer, not serious people, to say the least. I made an online appointment for the Collision Center, the appointment was confirmed with a text msg; I drove 31 miles to get there, upon arrival I I made an online appointment for the Collision Center, the appointment was confirmed with a text msg; I drove 31 miles to get there, upon arrival I was told that they didn't have any estimators and they refuse to take my car repairs. They told me there were ont a prefered State Farm shop so they could not do the estimate or take the car for repairs ???? I told them that I will pay from my pocket and deal with State Farm later, they still refuse it. The manager didnt even come out ( I guess he was busy with "important things" in his office. My entire dialog was with the receptionist, Terrible representatives of the Honda brand More
I purchased my car here 23 years ago and have had all my maintenance done here. The car is still running great. I trust the service staff when they suggest replacing parts that are showing signs of wear/a maintenance done here. The car is still running great. I trust the service staff when they suggest replacing parts that are showing signs of wear/age so that I don't have problems down the road. Heather was my service advisor this last visit. I've always had good service at Hendrick Honda, but Heather went above and beyond to ensure my experience was pleasant. More