Hendrick Honda Woodbridge

Harvey Carey Harvey was able to deliver the car that we want with features we were looking for. He was very professional and he delivered the car we were looking f Harvey was able to deliver the car that we want with features we were looking for. He was very professional and he delivered the car we were looking for More

Amazing Sales Consultant(s), the rest....? To begin, in my estimation, Anthony Watkins is the Best Automotive Sales Consultant that I have had the pleasure to work with when purchasing a new ca To begin, in my estimation, Anthony Watkins is the Best Automotive Sales Consultant that I have had the pleasure to work with when purchasing a new car. Anthony & his partner Ricky's professionalism, courteousness, and genuine caring of my concerns were the only reasons that I completed the sale at this Honda dealership. As a customer service manager myself, Anthony demonstrated the traits of a top-level sales consultant that I look for - he is outgoing, caring, effectively identifies customer needs, patient, immediately likeable, confident, and focused on making the sale a great experience. So, why three stars and not five? Two reasons - the finance department & the floor manager. The finance department, as you would expect, tried to sell me an extended warranty. I sometimes buy one and sometimes not depending on the circumstances. So, the finance person quotes me $2300 for a 7yr/100mi/$0 deductible warranty on a new Honda Civic. I responded that I can buy a Honda Care warranty from any Honda dealer and would shop around first. I was told that $2300 was the lowest possible price any dealer would offer and that the price was "good for today only"... a stereotypical sales tactic that I found disappointing and undignified. Later that day, I received two Honda Care quotes from other dealers - one for $1015 & one for $810! When confronting the finance consultant with that information, I received the response - "Oh, I quoted our dealership extended warranty and not Honda Care". A weak excuse since I told her that I was shopping around for a "Honda Care" warranty and not a dealer warranty. How could another dealer quote Hendrick's warranty anyway? So, one star off for that experience. The Floor Manager provided an experience that was typical (in a negative way) when closing the deal. By the end, I felt used, abused, and that squeezing every last dollar out of me was the overriding short term objective -- rather than maintaining and further building a relationship (I have a choices concerning who services the car). To make matters worse, this manager on a different day "tried" to fix the finance department's earlier warranty "oversight" by offering me a real Honda Care warranty for $195 more than what I was already quoted from another dealership! An injury added to the insult... What manager attempts to fix a problem by trying to overcharge an annoyed customer? Selling the warranty at dealer cost would have gone a long way to repairing this experience. Again, short term profits over customer satisfaction. Another star lost. Oh, did I mention that I bought two other Honda's from this same dealership over the years with no problems? Customer loyalty and word-of-mouth recommendations make a company successful -- or maybe, Hendricks is just too big to care now? . More

Hendricks Honda personnel are great people. I purchased my Honda Civic car way back October 2003 and returned last November 25 and got a brand new Hobda CRV. We kept on coming back to Hendricks I purchased my Honda Civic car way back October 2003 and returned last November 25 and got a brand new Hobda CRV. We kept on coming back to Hendricks Honda because they listen to customers need. I've been shopping with other dealerships but Honda Hendricks personnel are the easiest people to deal with. They are so helpful and friendly. I told them this is the car that I need and they over deliver it! I need White Honda CRV AWD 2015 but I got White Honda CRV AWD 2016 at the same price I offered! Isn't that so great? Incomparable! What I just don't like is buying a car really a time consuming because 6 hours & more are too much of waiting! More

Excellent New car purchase experience We received friendly service during our purchase of new CRV. The vehicle price as advertised via email and they delivered the car as promised, Finan We received friendly service during our purchase of new CRV. The vehicle price as advertised via email and they delivered the car as promised, Financing the car was outstanding and the servicing of the car after the purchase was well done. Overall, excellent sales and service. More

Excellent service I received excellent service from the employee and this satisfied me. I was so pleased with service and will go there again because their services was I received excellent service from the employee and this satisfied me. I was so pleased with service and will go there again because their services was classic. More

Car Purchase We walked into the dealership really expecting to have a really difficult time., but Jess Galyen made our experience at Hendricks Honda very enjoyable We walked into the dealership really expecting to have a really difficult time., but Jess Galyen made our experience at Hendricks Honda very enjoyable. He was pleasant ,personable and really really helpful. We would recommend the dealership to any of our friends. More

Good all around experience My experience at Hendrick Honda was over all good. I negotiated the price of the car prior to arriving at the dealership and the rest of the experien My experience at Hendrick Honda was over all good. I negotiated the price of the car prior to arriving at the dealership and the rest of the experience went by flawlessly. The sales person and finance department were very helpful and friendly. The only question of concern is the price that I paid for the remote start and the process explained below. After the purchase I looked on line at ehonda under Hendrick Honda and the same item was half the price. I went to the dealership to discuss the information that I found online and one of the managers said that I had not purchased the remote start. I went home looked at my documents and the remote start was in the sales documents. Later the same day I get a phone call from the service department wanting to schedule a time for me get the remote start installed. I called the dealership again and spoke to the manager and he asked if I had received a call from service. The manager still has not explained why I received a call from service, but according to his records the remote start was never purchased. We are still working on the price of the remote start, and he mentioned that they could work something out. We will see that this means. More

Great service and very friendly I have been having my car serviced at Hendrick Honda ever since I purchased it. I have always been satisfied with the service and have especially app I have been having my car serviced at Hendrick Honda ever since I purchased it. I have always been satisfied with the service and have especially appreciated the friendliness and professionalism of Kristi Richards, I would definitely recommend Hendrick to any Honda owner. More

Great Service Farid Soufi was extremely helpful and non pushy -- He conducted himself in a professional manner and was very knowledgeable, I would definitely recom Farid Soufi was extremely helpful and non pushy -- He conducted himself in a professional manner and was very knowledgeable, I would definitely recommend him to other clients More

Excellent service Hendrick Honda has always provided our family excellent service on our Honda's. I would also like to say "thank you" to Kristi Richards for making ou Hendrick Honda has always provided our family excellent service on our Honda's. I would also like to say "thank you" to Kristi Richards for making our last service appointment a great one. More