Hendrick Honda Pompano Beach

Erica Customer Service Manager is the BEST! I have had several reasons to visit Hendrick Honda, Pompano Beach recently and Erica, the Customer Service Manager provides outstanding service. Hond I have had several reasons to visit Hendrick Honda, Pompano Beach recently and Erica, the Customer Service Manager provides outstanding service. Honda is lucky to have her working there. More

Poor customer service I went to the dealership on 10/19/14 with the intention of purchasing a used vehicle. I spoke with a nice gentlemen in sales and we started the proces I went to the dealership on 10/19/14 with the intention of purchasing a used vehicle. I spoke with a nice gentlemen in sales and we started the process. In the end I was shown a 2008 Nissan Altima and agreed to see what the terms would be like. The payments were a bit higher than I was comfortable with and the APR was high, but since my credit isn't great I reluctantly agreed. The problem started when the sales manager (I don't remember his name) came with a very loud-in-your-face type of attitude. He seemed bothered by the fact that I was surprised with the interest rate. After I said ok and he left we continued. I entered the finance office and was immediately given the upsale talk (extended warranty, etc) basically trying the raise the payments about a $100. This didn't bother me as much as when the sales manager came in and his first words were "WHAT'S THE PROBLEM?!?!" with a smug attitude and began to tell me why I am wrong. I then asked the finance guy if I am under any contract with the car or bank, which he said no. Next I grabbed my papers and walked out. I will NEVER recommend this place to any family or friends. I felt disrespected in front of my mom and daughter. Positive light: two days later I went to another dealer down the street. It was a complete different story, I felt respected. I purchased a 2013 car with warranty that had half the miles with a lower interest and lower payments. Thank you Hendrick Honda, because of your rude manager, I went elsewhere and got a way better deal!!!!!!! More

Best salesman experience ever My husband and I were merely gathering information to help us decide on what type of SUV we wanted to replace our Hyundai Santa Fe.We were prepared to My husband and I were merely gathering information to help us decide on what type of SUV we wanted to replace our Hyundai Santa Fe.We were prepared to leave with that information and get back to whatever dealer we chose. After explaining to John Burdee what we were looking for he immediately made us feel comfortable, trusting and not overwhelmed. He offered us bottom line a deal we were not prepared to hear, let us know we were looking for additions we may not need. We trusted him and proceeded to make a deal. My husband is a pit manager in the Seminole Casino Coconut Creek and will be recommending Hondas and Hendricks Honda Pompano Beach and especially John Budree. More

New odyssey Experience e was great! Very easy to work with! Very good service. So happy to have another honda!! I would recommend highly to a friend! Experience e was great! Very easy to work with! Very good service. So happy to have another honda!! I would recommend highly to a friend! More

Hendrick Honda hasn't a clue. I called to make an appointment to have a recall issue with the driver's airbag resolved. I was told to make an appointment. When I got there was inf I called to make an appointment to have a recall issue with the driver's airbag resolved. I was told to make an appointment. When I got there was informed, by the service advisor, that the part had to be ordered and I would have to come back. I questioned why I was not informed of this initially. I left and about five minutes after I left the service advisor called. I was then told the car had to be inspected first before the part could be ordered. Nobody at Hendrick seemed to know what procedure was to be followed. I advise everyone to avoid this dealership that does not have basic protocol in place. They cheerfully waste your time and money and only offered me an oil change I did not need as recompense for my unneeded expense. More

All About My visit Mike is one of the nicest and most reasonable salesmen that works at Honda! He truly works with your budget and will get you the car of your dreams! I Mike is one of the nicest and most reasonable salesmen that works at Honda! He truly works with your budget and will get you the car of your dreams! I just recently bought a Honda Civic 2014 EXL from him and by far he was the best person to do a deal with. Everything he presented myself and my family was out of honesty. GO TO HIM! I highly recommend him. More

excellent experience in trade and purchased of new one This almost third purchase at this dealership. I am a businessman in Miami Beach, but my experience of good service with the dealership from purchas This almost third purchase at this dealership. I am a businessman in Miami Beach, but my experience of good service with the dealership from purchase, finance, service and trade is so high level, made me go out of my way to deal with this dealership.The sales person, Finance manger, business manager and the people in service have dealt with me very professionally and their great service has brought me back all the time. The Honda Odyssey is the best experience of a utility vehicle, one can ever have. More