
Hendrick Chrysler Dodge Jeep RAM
Birmingham, AL
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Professionalism I dealt with Ms Acker on the sale of my Honda Accord. She was very helpful and was a true professional. She went out of her way to communicate with I dealt with Ms Acker on the sale of my Honda Accord. She was very helpful and was a true professional. She went out of her way to communicate with me and went beyond the call of duty in getting the deal done. She is a winner! More
Awesome Team Robert Hooks "Rocks" he is professional, goes above and beyond for his customers. He works for you the customer to ensure you leave the Car Lot with Robert Hooks "Rocks" he is professional, goes above and beyond for his customers. He works for you the customer to ensure you leave the Car Lot with what you want and at the price you can afford. If you need a car he is the Man to see. Robert Hooks "The Best Car Salesman I know" More
Keke Acker is great! Keke Acker was a pleasure to deal with, treated us in an incredibly professional manner, and gave us a great price for our vehicle. She provided outs Keke Acker was a pleasure to deal with, treated us in an incredibly professional manner, and gave us a great price for our vehicle. She provided outstanding customer service, and I would definitely recommend her to others for your vehicle needs. More
Wonder Woman C&B KeKe "Wonder Woman" Ke Ke made selling my 2010 Jaguar simple and carefree. She took an interest in me and the car I'd come to love. She's C&B KeKe "Wonder Woman" Ke Ke made selling my 2010 Jaguar simple and carefree. She took an interest in me and the car I'd come to love. She's extremely professional and courteous. What can I say.....she's Wonder Woman!!!. Many thanks. Belinda and Cliff More
Trade in Ms.Acker was very pleasant and was attentive to my requests. She listened and communicated well. She went out of her way to contact me various times a Ms.Acker was very pleasant and was attentive to my requests. She listened and communicated well. She went out of her way to contact me various times and was very flexible in her times she was available to meet with me. She also was kind enough to drive me back to my vehicle after the rransaction. Her portion of the dealings with this dealership were pleasant and I appreciate it. As far as my total satisfaction, contrary to the excellent service I received from Ms.Acker, I was equally underwhelmed by the lack of integrity and with the heavy handed "negotiating" that took place between myself and her supervisor. I firmly believe I presente him with a vehicle that was in excellent condition. In fact, the initial quote I received indicated just that. But when he looked up the book value, he conveniently selected the normal condition value, which obviously was significantly less than an excellent condition vehicle. I clearly communicated that to him but he had absolutely no interest in listening to me or providing me with a reasonable offer. I also understand that I had a choice not to accept it, and in hindsight I should not have accepted it. But I was in a position where I was forced to sell it. What I do have a choice to do, is that I never have to purchase a vehicle, new or used, from any of the Hendrick Dealers. And I can assure you, since I feel he was not negotiating in good faith or fairly, and would not listen to my points, that I feel he has no integrity and I will not deal with him or anyone else within the Hendrick family again. F.Tucci More
ke ke Words cannot express how she helped me. She was beyond great and I sincerely thank her. Steven was a great guy and he went the extra mile as well. Eve Words cannot express how she helped me. She was beyond great and I sincerely thank her. Steven was a great guy and he went the extra mile as well. Evelyn helped out getting my car to me. Ke ke needs a raise !!!!!!! More
"Dream Car Purchase From The Dream Team At Hendrick" I just purchased a 2013 Buick Lacrosse. I had excellent service from start to finish. I felt very comfortable with the salesman I had. His name is I just purchased a 2013 Buick Lacrosse. I had excellent service from start to finish. I felt very comfortable with the salesman I had. His name is David. He said he hadn't been there very long, but I couldn't tell. He was very professional and seemed to be interested in what kind of car I was looking for. The finance person, Steven Harris, was genuinely interested in getting me financed at all cost. Even though my husband was not there, he said we could finish the deal on Monday, but he let me drive off the lot with my new car anyway! I would recommend Hendrick Chrysler Dodge Jeep Ram to my family and friends. Looking forward to returning to get my free oil changes. More
No Pressure No pressure Sales Rep...made our experience a very pleasant one. Sales Rep knew the vehicle inside and out which was very helpful in making our decis No pressure Sales Rep...made our experience a very pleasant one. Sales Rep knew the vehicle inside and out which was very helpful in making our decision. More
Shaky steering wheel As always, I received excellent service at Hendrick. Gunter Watkins took my info and made my appointment. He was very friendly and helpful. When I As always, I received excellent service at Hendrick. Gunter Watkins took my info and made my appointment. He was very friendly and helpful. When I arrived at my appointment, Paul Borge was quick and efficient in getting my car checked-in, and getting me on the shuttle to work. Paul kept me updated on the needed repairs to my car throughout the day, and had everything ready to get me on my way when I arrived to pick up my Jeep. Excellent service! I would definitely recommend Hendrick. Ask for Paul! More
The Hendrick Experience My wife and I just purchased a 2014 Jeep Grand Cherokee Overland on Sep. 28, 2014. From start to finish we were given nothing but the "Red Carpet Trea My wife and I just purchased a 2014 Jeep Grand Cherokee Overland on Sep. 28, 2014. From start to finish we were given nothing but the "Red Carpet Treatment" from everyone. Our Sales Agent, John Daniel, was professional and personable throughout our experience. He made our purchase one smooth seamless transition and ensured he kept us informed every step of the way. John made sure to go over every feature the vehicle had with my wife and answered all her questions she threw at him. Steven and Boomer from the financing department were equally as professional and personable when it came to finalizing our paperwork for our Jeep. Steven went over every piece of paper we needed to sign and gave excellent service from start to finish. I would recommend this Hendrick Dealership to any of my family or friends based on the superior customer service, professionalism and dedication of this staff! Excellent experience Team Hendrick in Hoover, AL!!! V/R, Daniel C. Dobson Jr. SFC, USA More