Hendrick Chrysler Dodge Jeep RAM

My experience at Hendrick Hoover Auto Mall, was the worst car buying experience ever. The folks are dishonest and WASTE your time. They do not value their customer or their tine.... I would recommend your st car buying experience ever. The folks are dishonest and WASTE your time. They do not value their customer or their tine.... I would recommend your stay as far as possible away from this dealership More

This was, by far, the best car buying experience of my life! As soon as I walked in, I was contacted by sales consultant Brad Horton. He immediately struck me as being personable and genuine. We visited o life! As soon as I walked in, I was contacted by sales consultant Brad Horton. He immediately struck me as being personable and genuine. We visited on a cold, rainy day, and Brad went out of his way to maximize our shopping experience, while minimizing our discomfort. He even sometimes went and brought cars to us, while we waited in the warmth of the showroom. Despite his apparent youth, he wowed us with his level of professionalism and his knowledge of the models he showed us, and the comparisons between them and those of competing brands. He showed great patience with us and answered all of our questions. We were at the dealership for several hours, and Brad stuck with us all the way. He is truly an impressive young man! Everyone we encountered was very friendly and courteous, and made us feel at home. We even had a nice sit-down visit with General Manager Joel Smith. We enjoyed coffee, hot chocolate, and snacks, which kept us warm after being out in the blustery weather. Ultimately, the level of service that we received resulted in us obtaining not one, but two new vehicles: a 2014 Chrysler Town and Country for my wife, and a 2014 Jeep Compass for me. Brad even delivered them to us at our home the next day! Our son was thrilled, remarking that we were getting "silver and gold". The positive experience has continued through follow-up calls and e-mails to ensure our satisfaction. Even the Service Department (tire pressure checks and complimentary nail-in-tire repair) has treated us like family. We have never been more pleased with a car shopping venture, or the cars we bought. But mostly, the treatment we received from Brad and the other team members at Hendrick was what won us over. We highly recommend you check them out, and ask for Brad Horton! More

Brad and I talked over the phone first and I dorve down [Hartselle al. to see the car .We took a test drive and bought it.He represented the car over the phone great [with a walk around and description]. C [Hartselle al. to see the car .We took a test drive and bought it.He represented the car over the phone great [with a walk around and description]. Couldn't ask for a better person to help me and although I have a Dodge 2500 Cummins truck bought before we met....the next one we buy comes from Brad. More

Great people and service after the sale.. The salesman was attentive to my needs and not only found the vehicle that I wanted but found a way to make it work and stay in my budget. I will be back. was attentive to my needs and not only found the vehicle that I wanted but found a way to make it work and stay in my budget. I will be back. More

A great group of people that listen and care. Even though this was an all day process, the face that their Customer Service were very polite and attentive. Brad did a wonderful job throughout this process! this was an all day process, the face that their Customer Service were very polite and attentive. Brad did a wonderful job throughout this process! More

This was our first car buying experience (my boyfriend and I). We had looked at Wranglers at several dealerships in our area but we never really got the answers we needed from any of the sales staff. We a and I). We had looked at Wranglers at several dealerships in our area but we never really got the answers we needed from any of the sales staff. We always left more confused than when we walked in. We stopped by Hendrick on a whim one afternoon to check out the inventory. We were promptly greeted as soon as we arrived and a sales associate (Brad) was quickly out in the lot with us. Brad knew the Wranglers inside and out. It was like talking to the CEO of Jeep. We could instantly tell that he truly loved his job and took pride in being a master of his craft. I personally HATE when sales staff follow you around like lost puppies waiting for you to ask a question. Brad hung around to make sure we were taken care of but gave us the space we needed to not feel smothered. He knew most of the questions we were going to have and was eager to help us. He explained all the trim options, which models were created for street use, and gave us great insight on why Wranglers have such a high resale value. It was truly a breath of fresh air to actually understand the vehicle we were buying. He never came off as wanting to 'sell us' so we never felt pressured. He even showed us some models he knew we would hate just to get a good laugh. We returned the next day to look at our top choices and see a few others. Brad happily let us test drive another Jeep and again explained the model differences. He even gave us some insight on which models were more likely to be discounted during final negotiations to help us get within our budget. We finally chose the Wrangler we wanted and got a really good price (in my opinion). My boyfriend works in the U.S. and the staff at Hendrick was more than accommodating to any and all questions we had about payments/financing. All contracts/paperwork were thoroughly explained with expertise. I really feel confident about our purchase. As weird as it may sound, I actually had a fun time buying a car. We spent 10+ hours with the staff at Hendrick and they kept us smiling throughout the whole process. I would definitely suggest this dealership to friends & family. And if we ever need a Jeep again, I'll give them a call. More

Purchased vehicle from Hendrick, Chrystler, Dodge and Jeep in Birmingham, AL on 10.24.2013. On November 1 I had it back in the shop to them for breaks, minor alignment and clicking in break peddle. Fixed Jeep in Birmingham, AL on 10.24.2013. On November 1 I had it back in the shop to them for breaks, minor alignment and clicking in break peddle. Fixed same day. Next day driving ABS light comes on and break heats up and smells. Drove for a week back to shop on 19th returned vehicle on 27th again problems with breaks. On 12.09.2013 vehicle has to be towed back to dealership because the back driver wheel froze. The police officers who assisted me and tow driver said I was lucky I didn't roll the vehicle. I hurt both my wrist when I heard the loud snap and vehicle started shaking. Now they are telling me it was the emergency break or e break and it has nothing to do with the break system (???) it's going to be there until 12.13.2013 or more to get it fixed. I gave them $2000 down originally and have told them I am afraid for my life to drive that vehicle any more. I told them I wanted another vehicle but They are telling me I have to take it back after fixing it or they will start charging me storage fees. They're also telling me that I can purchase another vehicle but need more money down because the finance company is requesting it not them or they can see about manufacture rebates but my payment will go up. I just made my first payment of 439.00 to the finance company. She says I declined the extended warranty (honestly don't remember be asked about it) and that the warrant of 3,000 has expired on the Rav4. More

I went into purchase the 2013 Chrysler Town and Country Touring and am pleased with the way the sales person spoke to us. I'd say that the dealership never pressurizes you nor they play any kind of tricks Touring and am pleased with the way the sales person spoke to us. I'd say that the dealership never pressurizes you nor they play any kind of tricks to add $$ amounts. We were able to negotiate the price and they are very reasonable in terms of explaining the value being offered on the vehicle. Unfortunately, my wife didn't prefer the model well because of third row seating but I would recommend the dealer for anyone to purchase the best deal in town. They were able to do price matching with the quotes we had in hand. More

Enjoyed my visit to the Dealership very much and the staff made me feel no pressure at all. They let me go at my own pace and I appreciate that. I have been to so many places where I felt like a number staff made me feel no pressure at all. They let me go at my own pace and I appreciate that. I have been to so many places where I felt like a number and less of a person. I will without doubt be buying all my future vehicles from Hendrick in Hoover. Well done Mr. Hendrick!!! More

I was unhappy with them. It was like pulling teeth trying to get assistance. Then after finally getting somebody to assist me we were unable to reach an agrement. I decided to sell someware else & buy from t to get assistance. Then after finally getting somebody to assist me we were unable to reach an agrement. I decided to sell someware else & buy from them so I asked them if they could pick me up down the street if I sold my truck (before I sold it & was left without wheels) they said they would. I called them after I sold it & they never came. All together I waited for about 2hrs on them not to mention I did contact them prior to going to another place to sell. I did speak to tanya the gm & she said they will work on it. More