Hendrick Chrysler Dodge Jeep RAM

Definition of poor This service dept could not be more mis-managed if there was a plan in place to do so. I can't even write the litany of issues only to waste time for This service dept could not be more mis-managed if there was a plan in place to do so. I can't even write the litany of issues only to waste time for you reading this. These guys are out of a book on How Not to Run Your Business. Any business. Poor service, pricing and workmanship coupled with a feeling of having to guard your wallet does not breed trust. I would Never buy a car through this dealer, even if it is the only Dealer in town. I hope for the sake of the caring employees that the management of this service center is retrained or replaced. Amazing this is still happeing all these years and failed dealerships ago. More

I felt like I was a bother trying to buy a new car, which I new the one I wanted. After 2 weeks and countless unreturned calls I decided I would never deal with them again. I new the one I wanted. After 2 weeks and countless unreturned calls I decided I would never deal with them again. More

My experience here was great, I went in expecting a long drawn out process. I was in and out within a 3 hour time frame with a new car. I drove for 2-1/2 hours to this dealership because of the positivity o drawn out process. I was in and out within a 3 hour time frame with a new car. I drove for 2-1/2 hours to this dealership because of the positivity of the employees on the phone. Thanks again for your dedicated employees; top of the line service. More

Donald & Antonio sold me a vehicle about six months ago. I had a few problems/questions, needed mobility papers signed, etc., and Donald did not hesitate to assist me when I just showed up at the deale ago. I had a few problems/questions, needed mobility papers signed, etc., and Donald did not hesitate to assist me when I just showed up at the dealership, very upset on one occasion. My Jeep did not have a CD player. Of course he told me this when I purchased the vehicle, but I forgot when a month or two later I wanted to play a CD and could not find the player. He went the extra mile and told me he would put my "oldies" on a MP3 player for me. He even knew what I wanted to hear, which surprised me because he is a much younger man, I'm 69. This time I called and requested both of them because I trusted them and they took excellent care of me before, doing, and after the sale. I was told they were no worked there. So I explained to the person on the phone I wanted to purchase a van. When I showed up for my appointment the next day, Donald was outside. I was very happy to see him and he knew me too. I felt relieved because I knew he was going to find what I wanted with all the features I needed. And he did! Not only did he locate the van with the features I needed, he explained the paperwork before I signed so I knew my terms. He went the extra mile in getting the lift off the back of the Jeep I was trading in so I would not have to come back later to pick up me new van. Before I left the lot, he demonstrated, "how to", on every feature, i.e. clock, radio, wipers, blinkers, seat adjustment and let down, etc. Everything! I left feeling like I "know" this van and did not have to learn about it or figure it out when I need to use a feature. Donald is MY salesman for life. Anytime I want to purchase a vehicle, I will be looking for Donald. He's a top notch salesman with very much integrity, honesty, trustworthiness and professionalism. I would not hestitate to recommend him to my family and friends More

Robert Hooks is hands down the best car salesman I have met. He is Professional great customer service skills. He keeps you informed during the process with finance manager. He is not pushy, he works for y met. He is Professional great customer service skills. He keeps you informed during the process with finance manager. He is not pushy, he works for you the customer, he goes above and beyond for you to ensure you are happy. Most important to me he didnt question/criticize blemishes on my credit report. He only assured me that I was leaving the lot with a new car today. Please ask for ROBERT HOOKS HE WORKS FOR YOU THE CUSTOMER! !!!!! More

We came in looking for a 2014 Town and Country. We were very fortunate to have McCoy helping us. We described exactly what we were looking for and we ended up buying the second van that he showed us. He ma very fortunate to have McCoy helping us. We described exactly what we were looking for and we ended up buying the second van that he showed us. He made everything as easy as possible from the search to the financing. Great place to do business. Jason Robinson More

Im really not the type to leave reviews on any company website cause really when something is bad has happen with me in anything that I have been involve in rather its a buying a car going out to eat or a website cause really when something is bad has happen with me in anything that I have been involve in rather its a buying a car going out to eat or anything usely the company will reap what they sow in other words you don't have to say anything cause what someone has done to cause you to suffer they will have to own up to what they have done in the long run and as if the grass my looks pretty now and they might think they have won it always comes back to bite and when it bites it not a good feeling So as I say: I will never recommend Hendrick Chrysler Dodge Jeep Ram to anyone. Poor service Dishonest on the product that you are purchasing I had a very bad experience with this company and will never buy anything from them again If you are looking to buy a vehicle Please and I repeat Please keep searching I would hate for anyone to have the same experience I have had with this company trust me you might think you got what u want be believe me u can keep searching and u will find what u really need and it not from this company More

The overall experience with Hendriks was amazing. I enjoyed the staff especially my sales person Mike Jenkins. He has the best attitude about his job and his willingness to help me get a vehicle that enjoyed the staff especially my sales person Mike Jenkins. He has the best attitude about his job and his willingness to help me get a vehicle that I truly love. Thank you Mike for my 2007 Volkswagen Convertible Beetle. I would recommend anyone that goes to Hendricks Dodge to ask for Mike Jenkins. Thank you for all your help Demetrica More

The best customer service I have had at a car dealership. The entire staff was very accommodating especially brad and cory. I would recommend Hendrick Chryser Dodge Jeep Ram for your next Ram purchase. The entire staff was very accommodating especially brad and cory. I would recommend Hendrick Chryser Dodge Jeep Ram for your next Ram purchase. More

Have been given the run around several times about my car and the issues im having which is getting worse. I was told they only have 1 transmission tech and 6-7 cars waiting for work but my car was just in t and the issues im having which is getting worse. I was told they only have 1 transmission tech and 6-7 cars waiting for work but my car was just in there 2 weeks ago or so for the same issue and they told me it was just a fluke and nothing was wrong but my car is getting to a point now where its jerking so bad i cant drive it and check engine light keeps coming on and and off every week. This was my first experience with this company and I am very angry at how I have been treated in service. Also to mention one of the service advisors put me on hold while I was talking and then came back to the phone and said "yea" acting as if he heard everything I said.. Very rude and unprofessional .. More