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Hendrick Chrysler Dodge Jeep RAM

Birmingham, AL

4.9
5,636 Reviews

1624 Montgomery Hwy

Birmingham, AL

35216

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Showing 5,636 reviews

December 31, 2018

Sanfy’s Jeep Review Tyler was AUsome and Great, very Trusting, and Knowlegable. Chandler was quick to the point and helpful. I will tell all my Family and Friends to come More

by sandy’s jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Miller, Tyler Harper
Jan 02, 2019 -

Hendrick Chrysler Dodge Jeep RAM responded

Sandy’s Jeep, we really appreciate your positive review!

December 31, 2018

Great Experience We went into the dealership after having done he necessary research. We communicated in advance what we were interested in. When arrived all was done More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Miller, Jauwan Moore, Garrett McGuffie, Shaun Yan
Jan 02, 2019 -

Hendrick Chrysler Dodge Jeep RAM responded

Al, we really appreciate your positive review! Until the next time we meet, take care!

December 30, 2018

Great first time experience This is the first vehicle I have bought from a dealership. Garrett was a great salesperson and very knowledgeable about the entire process. I would hi More

by Aharris_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett McGuffie
Jan 02, 2019 -

Hendrick Chrysler Dodge Jeep RAM responded

Aharris_12, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Chrysler Dodge Jeep RAM Hoover

December 29, 2018

Great overall experience! My first time purchasing from Hendrick! Can't say enough about the professionalism and service. Garret was very informative and patient while we chose More

by Kristallowery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cornelius, Garrett McGuffie
Jan 02, 2019 -

Hendrick Chrysler Dodge Jeep RAM responded

We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

December 27, 2018

Great experience Great experience, very courteous and own point . After checking with 4 other dealerships, they had the best deal and a huge selection . Will be back t More

by heatruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Miller, James Kennedy, David Sparkman, Tyler Harper
Dec 28, 2018 -

Hendrick Chrysler Dodge Jeep RAM responded

Heatruss, we are so pleased you enjoyed your visit to Hendrick Chrysler Dodge Jeep RAM Hoover! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 27, 2018

Bad service I had my car repired after driving it less than 50 miles it broke down i spent 2k for motor work now they say it need a new motor how can a car that w More

by Badservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CHRIS AND DAVID
Jan 24, 2019 -

Hendrick Chrysler Dodge Jeep RAM responded

We are disappointed to hear that you did not have a more positive experience with us at Hendrick Chrysler Dodge Jeep RAM Hoover.

December 26, 2018

Weak troubleshooting, backs up lies from the sales team. My vehicle has had problems since I purchased it with 245 miles on it. Over 10 repairs. Out of service well for over 40 days. Yet the service manag More

by PrinterCat3D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Lader, Mike Farnham, Chris Sloan, David Sparkman, Joel Smith
Jan 24, 2019 -

Hendrick Chrysler Dodge Jeep RAM responded

Printercat3d, we truly appreciate your honest feedback.

Jan 25, 2019 -

PrinterCat3D responded

Just a FYI, I see that you removed your previous comment. It's ok, I have screenshots of that nonsense. David DID promise Joel would call. At this time, it has not happened still. The BBB review still has your comment on it, and I don't think they'll let you delete that response. Take a look at the other negative reviews. You've got plenty of negative experiences described here, quite a few, since I purchased my vehicle. SAME EXACT THEME. There comes a time where, you can't blame a customer anymore, for the poor ratings. After I finish out my maintenance program, and my extended warranty that I was pushed into.... I will have nothing more to do with Hendrick - the company that knowingly lies to customers. I really wanted a good relationship with this dealer, but they have not made any real effort to make things right with me.....I suspect the same is the case with the others who finally left a negative review. I worked with you, bent over backwards to be patient and understanding for over a year, went for many 2nd opinions... and had to go out of state to get my brand new/first owner vehicle FINALLY fixed properly.

December 26, 2018

Fantastic customer service! Great customer service, everyone was bery friendly and helpful. Very good at working out deals. Great pricing on vehicles and great prices on trading More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annah Barnette
Dec 27, 2018 -

Hendrick Chrysler Dodge Jeep RAM responded

Brian, thank you so much for your high rating! Thank you, and have a fantastic day!

December 22, 2018

Fantastic Service!!! I purchased a Dodge Ram ProMaster for my business yesterday and was thrilled with the experience. I’m a business person and have been in sales myself More

by stevewright00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cornelius, Joel Watson, Charles P. Piazza
Dec 27, 2018 -

Hendrick Chrysler Dodge Jeep RAM responded

Stevewright00, your satisfaction is our top priority. We can't wait to see you again, have a great day.

December 21, 2018

Great day for Chris Todd Started off the day coming in talking to Renell Goodwin, very nice and professional. We talked about what my price point was and what I felt comfortab More

by Ct585858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cornelius, Joel Smith, Renell Goodwin
Dec 22, 2018 -

Hendrick Chrysler Dodge Jeep RAM responded

Ct585858, reviews like this give us motivation and help us ensure we provide high-quality care.

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