Hendrick Chrysler Dodge Jeep RAM

This is my second terrible experience with this Dealership’s service department. As soon as I pulled in and explained my issue, a service tech name Al immediately told me that he couldn’t figure ou Dealership’s service department. As soon as I pulled in and explained my issue, a service tech name Al immediately told me that he couldn’t figure out my issue that day. I explained that I have a long work commute and lived beyond the the 20 mile radius that their shuttle service offered, so I needed my Jeep looked at today or a loaner. He responded “you need make arrangements to figure out how to get home because I can’t get to this today. And I can’t give you a loaner because you may not have a warranty.” I had an appointment so I was confused with his statement and I had already explained that I have the platinum warranty plan. I then asked for the service manager Frank because I refused to deal with someone that wouldn’t even look at the car to see what’s going with it. Frank took it to the back to place on some type if machine and figured out the issue in 10 min and explained how they could fix it and do it all that day. My first terrible experience related to a knocking noise coming from the rear of the Jeep. I was told the same exact thing that day when I showed up for my appointment, that they didn’t have time to figure it out. After composing yet again to the old service manager, he came out and took a drive with me to head the noise and then laid under the car in the parking lot to look under it instead of lifting it up at their shop to properly look at it. Told me my muffler is out of place and causing my bumper to burn and if I don’t replace it all immediately, my car will catch on fire. Took my chances driving to Express Oil Change for a second opinion, and was told that I may have hit something while driving which caused the muffler to shift back. They shifted it forward, replace a missing bolt, and told me nothing would catch on fire. That was the best $19 I’ve eve spent and I’ve been driving for months now with no issue. More

A great, friendly and expert staff at this dealer helped me with my 3rd purchase from them me with my 3rd purchase from them More

I really enjoyed myself. The seller was very knowledgeable abd helpful in the process. I would recommend this place and seller to my friends. Thanks knowledgeable abd helpful in the process. I would recommend this place and seller to my friends. Thanks More

Dre was very knowledgeable, and professional and made me feel so comfortable. This is my second vehicle that I have purchased from Hendrick and their service is always world class. I always tell people if y feel so comfortable. This is my second vehicle that I have purchased from Hendrick and their service is always world class. I always tell people if you want a good vehicle and expect great service. Go To Hendrick!!! More

Today was my first time coming to Hendrick. Matthew was Awesome! He was very knowledgeable and helpful. I had a great experience. I would recommend anyone to come to Hendrick. Awesome! He was very knowledgeable and helpful. I had a great experience. I would recommend anyone to come to Hendrick. More

Romero is absolutely amazing!! Very thorough, patient, knowledgeable, and precise! He was friendly and made the experience smooth and easy! knowledgeable, and precise! He was friendly and made the experience smooth and easy! More

Great service great prices great selection. And Corey took great care of us . Can’t go wrong at Hendrick took great care of us . Can’t go wrong at Hendrick More

Great experience! Go see Deandre when you go. Excellent product knowledge and low pressure. Love my mew ram truck and will definitely go check Hendrick for future auto needs. product knowledge and low pressure. Love my mew ram truck and will definitely go check Hendrick for future auto needs. More

I had a car accident a couple of months ago and I thought the process of replacing my car was gonna be easy but that was not the case. Hendricks took care of me and didn’t give me a hard time like any other the process of replacing my car was gonna be easy but that was not the case. Hendricks took care of me and didn’t give me a hard time like any other dealership I visited previously. More

Great dealership great sales staff and service Dept. Competitive pricing. Process of buying simple to understand. They put you on the vehicle you are looking for. 2 purchases in last 6 years no regrets. Competitive pricing. Process of buying simple to understand. They put you on the vehicle you are looking for. 2 purchases in last 6 years no regrets. More