Hendrick Chrysler Dodge Jeep RAM
Birmingham, AL
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personnel helpful; made the process easy to completemy personnel helpful; made the process easy to complete my concern for this service is the limited parking and access to the area or ease of entry and personnel helpful; made the process easy to complete my concern for this service is the limited parking and access to the area or ease of entry and exit More
The service performed on my vehicle was satisfactory. However, communication was very poor. They use a call center to handle service inquiries and the call center is supposed to send messages to the se However, communication was very poor. They use a call center to handle service inquiries and the call center is supposed to send messages to the service adviser. He didn’t receive any of the three messages I left. The vehicle was in the shop for 13 days. I finally had to badger the call center to put me through to the dealership directly, wait on hold for a long time, and then leave a message for a call back. Not a way to do business. To make amends I was offered a 10 percent discount. More
This is the third car we have purchased from Hendrix and I have been and continue to be a satisfied customer. My salesman Robert Hooks was very knowledgeable, personable, and made our car buying experience I have been and continue to be a satisfied customer. My salesman Robert Hooks was very knowledgeable, personable, and made our car buying experience a great one. He answered all of questions and followed up with us to make we were completely satisfied. I really appreciate that. Thank you Robert! Thank you Hendrix! You guys are great! More
Craig made the entire experience easy and enjoyable. Very nice and professional. From beginning to end each step of the process was explained. Thank you nice and professional. From beginning to end each step of the process was explained. Thank you More
The Hendrick team did a great job for us in our purchase of a Ram truck. Desmond Gray, our salesperson, was outstanding! We highly recommend this dealership. of a Ram truck. Desmond Gray, our salesperson, was outstanding! We highly recommend this dealership. More
My husband and I stopped to "look" at trucks. We drove away happy customers in a new 2021 Ram Bighorn. The entire staff was knowledgeable and friendly. Thank you Darius Barber! away happy customers in a new 2021 Ram Bighorn. The entire staff was knowledgeable and friendly. Thank you Darius Barber! More
We had an amazing experience and we will definitely refer our family and friends for future purchases. The staff was amazing from the receptionist to the salesperson. our family and friends for future purchases. The staff was amazing from the receptionist to the salesperson. More
They handled our repair in a very timely manner, they dealt directly with our insurance carrier and we had no issues. The truck Looks GREAT! We are very pleased with the quality of work. dealt directly with our insurance carrier and we had no issues. The truck Looks GREAT! We are very pleased with the quality of work. More