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Hendrick Chrysler Dodge Jeep RAM

Birmingham, AL

4.9
5,454 Reviews

1624 Montgomery Hwy

Birmingham, AL

35216

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Showing 5,454 reviews

November 05, 2021

Chris and the staff at Hendricks in Hoover Alabama are amazing I went in for a oil change. The same day I had carpool pick up and had to get the kids at a certain time they made sure I was out way ahead More

by Lilbamagal22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sloan
Nov 06, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Hello Lilbamagal22, thank you; we appreciate you sharing and supporting our team!

November 05, 2021

Go see my boy Carlos! Best in town! Very professional and will find the perfect fit for you and your needs. More

by Andrea.chambers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Porter, Chris Cornelius, Carlos Brown
Nov 08, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Andrea.chambers, thank you so much for the positive review!

November 05, 2021

I had buyers remorse the day after I bought a Jeep Gladiator. I called to talk to the Sales Manager and he told me I could trade it back in, but he could not recall the loan. I told him that I would c More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Lader, Chandler Miller, TJ Higginbotham
Nov 23, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Hi Joe, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service. In Alabama, there is no Cooling Off Period which is explained to all customers at time of purchase. We hate to hear this customer regretted their decision soon after purchase. Being a large volume dealer with many customers coming through our doors every day, we put customer experience first and foremost. Allowing all customers who change their mind to switch in and out of vehicles every day would greatly slow down the sales process and overall diminish customer experience for everyone. We do hope customer's can understand why we have to have standards and stick to them out of honesty and fairness to everyone.

November 04, 2021

Wonderful experience for a first time car buyer. The guys were awesome and I am so happy with my new Jeep! More

by Cmsnodgrass12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Lader, Chris Cornelius, Matthew Bryan
Nov 06, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Cmsnodgrass12, Congratulations! Thank you for your kind words and this wonderful review!

November 03, 2021

I talked to Robert Hooks the day before I drove from Atlanta and when I got here nothing but excellent service from start to finish I’m very happy with my purchase he made the process smooth stress free More

by danakameil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hooks
Nov 05, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

danakameil, it's experiences like yours that really keep us motivated! Thank you for your kind words and this wonderful review!

November 02, 2021

Very happy with my purchase and the friendly and helpful people who we worked with. Daniealle and Chandler! More

by Rduffy3813
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Miller, Danielle Crownover
Nov 03, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Rduffy3813, we're happy to hear you had such a positive experience with our team!

November 01, 2021

Great transaction Start to finish! Customer service was clear and smooth! Will be a return customer! More

by Landkoncepz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Bell, Lauren Bush
Nov 03, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Landkoncepz, thank you so much for the positive review!

November 01, 2021

No complaints. Oil change went well. Service tech was knowledgeable and courteous. In and out in a reasonable time. More

by Clshcochran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sloan, Dakembi Baker
Nov 03, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Clshcochran, we're happy you found our staff to be so supportive during your experience here at Hendrick Chrysler Dodge Jeep RAM.

November 01, 2021

Easiest car buying experience I’ve ever had. Hendricks has figured out that by customizing their used Jeeps is a great idea. Turns out, they had exactly what is wanted! More

by price.craig1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Lader, Lauren Bush
Nov 03, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Price.craig1, we're glad you had such a wonderful experience with us!

October 30, 2021

Carlos was awesome! Made the process easy! Go see him! He will take care of you! More

by Teresa2011moma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Brown
Oct 30, 2021 -

Hendrick Chrysler Dodge Jeep RAM responded

Teresa2011moma, we're glad you had such a wonderful experience with us!

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