Hendrick Buick GMC Cadillac

The service department is the absolute worst that I can imagine. The counter guys are great. The problem is service management. My Yukon’s air-conditioning quit cooling and I took it to Hendrick a little o imagine. The counter guys are great. The problem is service management. My Yukon’s air-conditioning quit cooling and I took it to Hendrick a little over a year ago since I had moved to the area. It was still under warranty because I had owned it less than three years and it had only about 24,000 miles They checked it out and acknowledged that the cooling wasn’t working but they couldn’t find the problem. I asked what would happen when I would bring it back in after the warranty expired. The service advisor said that they would cover the repair since I had brought it in while under warranty. After tolerating the hot vehicle I bought it back in with 39,000 miles on it and 4 months out of warranty. They miraculously found the problem that they couldn’t find while it was under warranty. They came up with a price of over $5,000 to fix the problem I kept cool and told them about the previous promise to cover the repair. They said no. They didn’t have the backbone to call me a liar to my face. That’s a good thing for them I told them I would think about it. GMC came forward without my asking and offered to pay half of the estimate and said Hendrick would probably cover the rest. Wrong. When Hendrick refused to cover anything I asked the service manager what they were contributing He said that he was contributing “good will “. I had the repairs made today and paid over $2500. They had also found a problem with the idler pulley making noise and estimated the cost to repair that at almost $400. I took the Yukon to a honest repair shop to get it fixed but they said it should be covered under GMC’s power train warranty. When I took it to Hendrick for the air conditioner repair and asked about the pulley being covered they said “oh yeah”. I think they are used to cheating customers that are trusting and naive. I intend to trade for a new Yukon in the near future but Hendrick GMC won’t be anywhere that I will consider and I am cautioning everyone to look elsewhere for a new vehicle and especially for a service visit!! Hendrick GMC is a great place to get cheated. There are a lot of alternatives that are honest!! More

Nate Reaves is professional and informative. Was great working with him. Looking forward to doing business with him. Jeff Elliott Was great working with him. Looking forward to doing business with him. Jeff Elliott More

Benjamin was excellent to work with and very knowledgeable about the vehicles that are at this particular location. Very pleasant and would work with him again if we needed something else later knowledgeable about the vehicles that are at this particular location. Very pleasant and would work with him again if we needed something else later down the road. Thank you Benjamin for being amazing at your job! More

Nate O’Conner and Derrick were great in helping us buy the GMC AT4X AEV of out choice! The sales teams were very helpful and worked with us on price. the GMC AT4X AEV of out choice! The sales teams were very helpful and worked with us on price. More

Perry, Nate and Demetre did a great Job, thank you all! I love my car I love my car More

Yesterday, I had a very pleasant car buying experience with my sales associate Mr.Perry. He was very nice and knowledgeable about the car. Today, he had my car cleaned, tanked off and with a red bow, re with my sales associate Mr.Perry. He was very nice and knowledgeable about the car. Today, he had my car cleaned, tanked off and with a red bow, ready for me to take delivery. The entire staff was great! No pressure sales tactic was applied; Awesome job Team Hendricks!! More

Just wanted to drive a Yukon Denali, Never even rode in one before. Perry's knowledge of the Yukon Danali was the reason we came back to the dealership. The most knowledgable of any sales person I have one before. Perry's knowledge of the Yukon Danali was the reason we came back to the dealership. The most knowledgable of any sales person I have ever met. I would highly reccomend Perry to all of my friends and family More

I purchased a vehicle with a trade-in. Employees from salesperson (Jack Graley) to the finance department (Clay Gresham) were so knowledgeable and helpful. At my advanced age, I have purch Employees from salesperson (Jack Graley) to the finance department (Clay Gresham) were so knowledgeable and helpful. At my advanced age, I have purchased and sold many cars. This was the BEST experience I have EVER had purchasing a car. There was no "hard sale" or pressure during the process. They were patient when answering my many questions. They made sure I was comfortable with the entire process prior to my departure from their dealership. Then they each made follow-up calls during the next week to see if I had any issues/questions. They made sure I had their contact information in case I need them in the future. All this has made me happy and comfortable with my decision to purchase my truck from Hendrick Buick GMC Cadillac in Cary NC. Thank You so much. More

Initially I went to the dealership just to look at the truck I was interested in. I had no real interest in purchasing that day. Mr. Demetry Jones met me at the door and it was a done deal from there. Mr. truck I was interested in. I had no real interest in purchasing that day. Mr. Demetry Jones met me at the door and it was a done deal from there. Mr. Demetry made the entire process so pleasant/ entertaining, I just couldn't leave the dealership with out the dream truck. I see why he was awarded the, "Mark of Excellence". Definitely employee of the year. If I'm ever in the market for another vehicle, Mr. Demetry will be my #1 sales rep. More

Always great service and this time was no different. Greg is top notch…always on point. Greg is top notch…always on point. More