Hendrick BMW

I can't figure out why Hendrick service gets bad reviews. They've been servicing my cars for 6-7 years now and I have never had an issue with them. Yes, BMW service can be expensive but I want my reviews. They've been servicing my cars for 6-7 years now and I have never had an issue with them. Yes, BMW service can be expensive but I want my cars handled well and professionally and that happens when I go to Hendrick BMW. I have 2 M-series vehicles and I want to have confidence in what's being done to them. Hendrick has earned my confidence. More

WOW!!!!!!! Do Yourself a Favor!! Buy your next car weather its new or used from Hendrick BMW!!!---It's an unbelievable experience!!! My wife and I are extremely happy with our new BWM we bought from H weather its new or used from Hendrick BMW!!!---It's an unbelievable experience!!! My wife and I are extremely happy with our new BWM we bought from Hendrick BMW Charlotte!! From the time we started communicating with the sales/management staff if was so obvious we were going to buy from Hendrick BMW! They treated my wife and I like we were part of their family!! Everybody was so nice and friendly to us throughout the whole process! Tom D. the sales manager's took time with us to make sure we were happy and thanked us for our purchase! The Finance guy Jason was such a pleasure to work with as well!!! Really made us feel at ease when doing paperwork and showing us some additional products that we could use--and yes we bought a few!! The Tire and Wheel Warranty is a MUST!! My wife have bought many cars over the years and have NEVER felt as great as we have from the start of the process of buying our New BMW from Hendrick!! Hendrick BMW ROCKS!! Thanks again to Everybody at Hendrick BMW Charlotte!! My Wife and I Love our New BMW!!!! More

I am glad to report that my 535 purchase issue has been resolved. I would like the thank Rooz Rafie, HendrickBMW Marketing Manager, for thanking my complaint seriously and working to resolve the issue. Th resolved. I would like the thank Rooz Rafie, HendrickBMW Marketing Manager, for thanking my complaint seriously and working to resolve the issue. They value customer service and it showed. Thanks again Rooz. If you ever have an issue then please reach out to him. He will take care of it. More

After sales support is not what you expect from a BMW Dealership. Still no responses from the Service Manager or Sales Manager about my experience. Dealership. Still no responses from the Service Manager or Sales Manager about my experience. More

Took my 5 series in for a bulb replacement, I got the car back with more issues than I ever imagined. For the next month I was back and forth to the dealer to fix problems that were CAUSED DURING "REPAIR"... back with more issues than I ever imagined. For the next month I was back and forth to the dealer to fix problems that were CAUSED DURING "REPAIR"...the service manager have me the option to fix problem for 1/2 price, but when I brought it back to get problem fixed, they tell me the car now will not communicate with their diagnostic system. Therefore it cant be fixed until i drop $2000 on a single part + labor. Not only that but they said they don't know exactly where the problem is coming from so there's a chance that the $2000 part might not fix it!!! Also they wanted to charge me $300 in diagnostic fees just to look at the problem they created!!! Now this problem happened immediately after my previous visit with them. Im not at fault here. I expect to get my car back with the issues corrected...not with more problems. Avoid this dealer, or you will be back again and again and again until your pockets are dry. More

Jeff really knows his BMW's. I wanted to purchase a BMW certified used car for my wife's special birthday/anniversary, and Jeff helped a lot in making the preparations for my wife's surprise present. He w certified used car for my wife's special birthday/anniversary, and Jeff helped a lot in making the preparations for my wife's surprise present. He was very informative, and gave me a lot of confidence about the choice I was making, even though I had never bought a BMW before. Jeff is a good listener, has a great sense of humor, but most important of all provided us with the right car at the right price. He was great at guiding me through the evaluation and purchasing process, and in making sure that I was buying the right car for the occasion and for the years to come. More

Thank you dear Mike, Matt and the wisely patient Chris -;) I am impressed guys -:) You really did go the extra mile with me just to make me feel happy (because you care about your customer as well a -;) I am impressed guys -:) You really did go the extra mile with me just to make me feel happy (because you care about your customer as well as your reputation) after having a problem that might look not very important to most people but it was that important to me making me quite unable to continue enjoying my car. The extra mile here was giving me the option to customize a new car to my liking, especially that i know you could've argued "you then get the same car" in a trial to make it hard for me to swallow several thousands for the paint touch up problem/inadvertent yet unacceptable -by me- mistake if you will, which would've been really hard for me to justify the loss of money but this way get some more options on the car made me happy with the decision to change the whole car for the paint and look at the loss of money from the angle of getting more options to justify the huge loss so I don't feel guilty for paying for a mistake I didn't make, but only your highly appreciated understanding and I mean Matt and Chris here made it possible to have another highly satisfied Handrick BMW customer and more than likely a guaranteed future customer who probably changes cars every year -:) and especially that this was my first BMW ever!! Regardless of how much money you are making in this trade and I know from reading well about it you are still making some good money both way -;) but I believe you've earned it with the way you treat your customers -;) And as upset as I was then and willing to talk bout a negative experience as much as I am willing now and actually excited to give ya Thumbs up and a sure 10/10 feedback and excellent Internet reviews, Thank you for being at the level of my expectation and even more! P.S I owned Audi Q7 4.2 FSI for 3 years and doesn't compare in any possible way to this X5 50i, this is a lot better in every possible way except the third row and room behind it but that's because it is a smaller car. soooma More

We will never by another BMW again the servcice is terrible and the quality of the vehivle is even worse. We are talking about a 7 series, it spends more time in shop then at homw.Please it you are in terrible and the quality of the vehivle is even worse. We are talking about a 7 series, it spends more time in shop then at homw.Please it you are in the Charlotte Metro area stay away from a BMW as the only dealer you can go to is Hendricks and they are terrible.If they treat 750li owners this badly how do they treat you if you bought a 3 series ? More

I bought a car from this dealership a year ago and had a really good experience. Especially after dealing with a terrible dealership here in S.C. (Hancock BMW), I called and spoke to Lenny Shealor on the p really good experience. Especially after dealing with a terrible dealership here in S.C. (Hancock BMW), I called and spoke to Lenny Shealor on the phone and made the drive up to Charlotte. I'd always considered trading cars to be a hassle and dreaded the thought of haggling. However, I left there being able to enjoy the new purchase without feeling like I had been through xxxx! Lenny and the rest of the staff were extremely accommodating and were genuinely nice guys. There was no haggling and no pressure tricks by the Finance department to buy the unneccessary extras. Just as it should be, they were presented as options, but no pressure to buy them. I will be going back for my first service this week and will follow up with an update on my service experience a year after the purchase.... More