Hendrick BMW

Professional but friendly Getting my car looked at was better than expected. I saw a genius Debra while I was waiting to try and get comfortable with all the new equipment. Ch Getting my car looked at was better than expected. I saw a genius Debra while I was waiting to try and get comfortable with all the new equipment. Chris, the service rep kept me posted at all times. It was nice to see Michael, the gentleman who sold me the car. Always remembers who I am. More

Very Happy with Service Tim was very professional and friendly. Kept me updated on how long service was going to take and what was found along the way. He went above and beyo Tim was very professional and friendly. Kept me updated on how long service was going to take and what was found along the way. He went above and beyond to make sure my car was in good working condition and in better shape than when it arrived! More

Frustrated I never write reviews, but I was a bit frustrated with the experience. First, the car was in service far longer than initially estimated with no updat I never write reviews, but I was a bit frustrated with the experience. First, the car was in service far longer than initially estimated with no updates. Jesse did a good job remediating that with a discount; however, when I picked up my car there were scrapes in the leather on the shifter and my USB charger cable was taken which is extremely annoying since it was a nice one. On top of that one of my sports bags in the trunk was emptied all over the trunk. It looked like someone was rummaging though it. All in all not a great experience and I will look to use a local shop instead going forward. More

the bmw Charlotte dealership give excellent service. the service rep., John Paul, is excellent as is the service. They are the reason I continue to purchase the bmw car series. BMW cars are also the most the service rep., John Paul, is excellent as is the service. They are the reason I continue to purchase the bmw car series. BMW cars are also the most reliable. More

Outstanding customer service Luca and the whole service team are professional, courteous and accommodating. They go above and beyond to make service experience very pleasant and Luca and the whole service team are professional, courteous and accommodating. They go above and beyond to make service experience very pleasant and hassle-free. More

Always Pleasant I have yet to have a bad experience at Hendrick Mini. The people have always been very pleasant and explain things thoroughly. The few issues I've ha I have yet to have a bad experience at Hendrick Mini. The people have always been very pleasant and explain things thoroughly. The few issues I've had have been dealt with under warranty, with no runaround. More

Service I love that Eric gave me a new Mini for a loaner, they keep my Diamond mini to it was done. Plus Eric call to keep me informed I love that Eric gave me a new Mini for a loaner, they keep my Diamond mini to it was done. Plus Eric call to keep me informed More

Great customer service! I like the way Cody keeps in contact with his clients when The vehicle is being serviced. He keeps you appraised of the process and explains it in l I like the way Cody keeps in contact with his clients when The vehicle is being serviced. He keeps you appraised of the process and explains it in layman’s terms! More

Premier customer service I worked with Andres to select the pre-owned BMW that fit my needs. He was very patient and professional with me as I asked about a thousand questions I worked with Andres to select the pre-owned BMW that fit my needs. He was very patient and professional with me as I asked about a thousand questions in the process. I could not be happier with the M3 I purchased. As an "insider" to the industry, it was a great experience to work with such a well-polished team. More

428I repair Hendrick BMW went beyond my expectations to satisfy me. They corrected the issue and more. And returning the car to me at my location when I needed wa Hendrick BMW went beyond my expectations to satisfy me. They corrected the issue and more. And returning the car to me at my location when I needed was very nice Thanks again for all the assistance More