Hendrick BMW

Great experience! Our salesperson, Robert Mann, did a terrific job during our car buying experience. He was very informative about the features of the X5 and did an ex Our salesperson, Robert Mann, did a terrific job during our car buying experience. He was very informative about the features of the X5 and did an excellent job answering questions that we had. Purchasing an automobile can often become a stressful experience, but Mr. Mann was very professional at all times. He has made several follow up telephone calls to us to see if we were enjoying the automobile and did we have more questions regarding the X5 features. I would highly recommend Mr. Mann to anyone interested in buying a BMW. Again, we had a very positive experience dealing with Mr. Mann. More

Excellent Service as Always! Always a pleasure to work with Saad Mubarak. Scheduling the annual services was easy and straightforward. Got an appointment on the day I needed. Serv Always a pleasure to work with Saad Mubarak. Scheduling the annual services was easy and straightforward. Got an appointment on the day I needed. Service was prompt and very professional. I have had the pleasure of working with Saad for more than 10 years! More

Great experience all around. From the minute we pulled in the service area everything went as planned. New tires were installed while we waited. Saad kept us informed of progress From the minute we pulled in the service area everything went as planned. New tires were installed while we waited. Saad kept us informed of progress along the way and we were out the door in 2 hours. Expectations were met and Saad schedules our next appointment in Oct. More

Excellent Service, Professional Staff I took my BMW to Hendrick BMW for some warranty work and to looking into a few other minor items. John-Paul Kemp was my Service Advisory and he took e I took my BMW to Hendrick BMW for some warranty work and to looking into a few other minor items. John-Paul Kemp was my Service Advisory and he took excellent care of me and my car. John-Paul kept me informed throughout the process, provided clear and concise explanations for the items I asked them to look into, and offered some money saving advice to top it all off. I am very happy with the service I received at Hendrick BMW and would highly recommend Hendrick and John-Paul to anyone who expects the best possible service! More

I called on a short notice and quick hour later I was out! I was very pleased with the way I was treated for the service appointment of my car. The service adviser I was assigned was actually working on an in I was very pleased with the way I was treated for the service appointment of my car. The service adviser I was assigned was actually working on an inventory situation when I arrived. But, another service member quickly greeted me and in one quick hour, my car was serviced and washed and I was out the door. Very gracious and kind staff! More

7/30/19 Pickup of X1 Treated with respect and caring w/ concern about owner’s time. Friendly and always wanted to go extra mile. This is our 5th BMW we’ve procured from H Treated with respect and caring w/ concern about owner’s time. Friendly and always wanted to go extra mile. This is our 5th BMW we’ve procured from Hendrick and it has been consistently been great. More

Great experience. Great people I recently purchased a brand new 4 series . Christopher Thomas was amazing from the beginning of my purchase to the end. Very knowledgeable about each I recently purchased a brand new 4 series . Christopher Thomas was amazing from the beginning of my purchase to the end. Very knowledgeable about each vehicle and the most important a great personality.. everyone was great , sales manager was awesome and also the finance manager very nice guy from California. I purchased my 1 series BMW there and made my new purchased now . This is the dealer I will go for any service or my next BMW. Thanks everybody for a great customer experience. Diego More

Appointment Had scheduled appointment for 1:30 supposedly first one after lunch but did not feel like they started it on time they were also extremely busy with c Had scheduled appointment for 1:30 supposedly first one after lunch but did not feel like they started it on time they were also extremely busy with car wash so instead of staying longer just skipped it More

Kept all of their promises, made our dream possible We recently purchased a new vehicle from Hendrick BMW. The experience was most pleasant, not rushed, not pressured, and easy to complete. While we wai We recently purchased a new vehicle from Hendrick BMW. The experience was most pleasant, not rushed, not pressured, and easy to complete. While we waited for our order to be delivered, the dealership kept us updated. More

First maintenance Mixed feelings: Positive - Jesse was great, knowledgeable and informative, explaining the details and answering questions Negative - 1. Fast servic Mixed feelings: Positive - Jesse was great, knowledgeable and informative, explaining the details and answering questions Negative - 1. Fast service to change oil and check major systems took 1 hour and 49 minutes - unacceptable waist of my time and inefficiency of dealership, unless somebody complete service and forget about my car 2. Even worse - driving after the service, noticed that air pressure alert is coming on and off. Checked the pressure at Firestone - 31 front left and 33 front right, 33 rear left and 34 rear right. Expected that BMW technicians are competent enough to set up air pressure right and not to waist my time again More