
Hendrick BMW
Charlotte, NC
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Service Experience They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when I asked for a shuttle ride instead of a service loaner I was told I was bout 1.5-2 miles too far. Considering I live in area with a large customer base I was surprised that they would rather give a loaner then drive 2 extra miles. More
The dealership did an excellent job. They were honest with me as well. I was thinking that I needed all the brake pads on my car replaced (squealing noise heard), and the technician informed me that only with me as well. I was thinking that I needed all the brake pads on my car replaced (squealing noise heard), and the technician informed me that only my brake fluid need to be serviced (saving me over $1500). The squealing noise came from condensation and dust being on the brakes, and after driving for a few minutes, it would disappear. He actually stated that I have a lot of brake life left on the pads. Thanks Hendrick BMW!!! You saved me time and a ton of money!!!! 👌🏾👍🏾 More
Great customer service. In all the years I’ve been dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronaviru dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronavirus having my car picked up and delivered back to my home to keep me out of the waiting room went above and beyond! Thank you! More
Dave was extremely helpful in getting me in, identifying the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended More
The whole employees here at BMW are great.....Justin always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. More
Alwyas a great experience to deal w/ Hendrick BMW! Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you nee Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you need service. Top notch all the way around! More
Reliably Great Service We knocked off registration inspections for our 750 & X-5. During the 750 inspection they found a leak in the cooling system and corrected that, too. We knocked off registration inspections for our 750 & X-5. During the 750 inspection they found a leak in the cooling system and corrected that, too. Highly recommended. More
BMW Hendrick service is the best These guys are always on top of the details. Jesse Walsh was very professional. You can count on them to provide the best treatment to your BMW invest These guys are always on top of the details. Jesse Walsh was very professional. You can count on them to provide the best treatment to your BMW investment. More
Sarisfied with yearly service visit. Grat experience .Service work done in tim,e.Loaner car was very helpfull., my car was washed and cleaned. Ryan was helpfull in explaining the service Grat experience .Service work done in tim,e.Loaner car was very helpfull., my car was washed and cleaned. Ryan was helpfull in explaining the service requirements. More
BMW Yr 2014 Maintenance My Service Technician, was very knowledgeable and professional. He was able to guide me through using my Warranty for most of the issues that I re My Service Technician, was very knowledgeable and professional. He was able to guide me through using my Warranty for most of the issues that I reported and what they found. I LOVE my BMW and the Service I always get at the BMW shop. More