Hendrick BMW

The level of professionalism we experienced while working with Joe Pirolo was outstanding. There was never any pressure to buy; Joe was available to answer questions and then work with us to get to the pric with Joe Pirolo was outstanding. There was never any pressure to buy; Joe was available to answer questions and then work with us to get to the price point we needed. Dayne in the F & I department was extremely helpful in structuring a warranty program based on an estimated of miles traveled each year. Once again he did not pressure us to but anything; he simply shared the information and allows my wife and I to make the final decision. The overall service was top notch and best I’ve ever received when purchasing a vehicle. More

Great Dealership During this Covid 19 pandemic Hendrick BMW was very helpful in helping me to purchase my new BMW! The salesman brought the car right to my house for During this Covid 19 pandemic Hendrick BMW was very helpful in helping me to purchase my new BMW! The salesman brought the car right to my house for a test drive and explained all of the features of the car. The financial advisor was very nice and made the buying process very easy. All of the sales staff were very pleasant to work with. More

Always an EXCELLENT experience!! I want to thank Eric and Donny for always making my experience so pleasant. They make me feel like "family" every time I bring my car in for service. I want to thank Eric and Donny for always making my experience so pleasant. They make me feel like "family" every time I bring my car in for service. Special thanks for always having a loaner car ready and available for me, so I can move on in my day without missing work or appointments. YOU GUYS ROCK!! More

Great experiance Mr. David Livingston was great he did not try to pressure us and that's what i like. He was very pleasant and courteous, and gave the information we Mr. David Livingston was great he did not try to pressure us and that's what i like. He was very pleasant and courteous, and gave the information we needed to make our purchase. I will be back again in about three years. More

Great service Great service! Professional and friendly. Worked quickly to get me into my new car. They had plenty of inventory to choose from. I would recommend the Great service! Professional and friendly. Worked quickly to get me into my new car. They had plenty of inventory to choose from. I would recommend them. More

Disappointed I have returned to this dealership no less than 2 times for any repair they have completed. I recently brought in my vehicle for the third time to hav I have returned to this dealership no less than 2 times for any repair they have completed. I recently brought in my vehicle for the third time to have the seat repaired, the leather was not correctly fastened to the seat. While this is a minor inconvenience, I did not expect 3 visits to hopefully address. While the vehicle was in this last time I asked them to repair a sun visor which also broke (2019 vehicle), when I tried to use the visor for the first time after the repair it pulled right out of the roof. This means I will have to return yet again to have something repaired again. I am truly disappointed in the level of service I have received. I am not sure if its due to rushing through the job or just not caring about the quality of work, either way its unacceptable. More

In-home car service A BMW associate called me to schedule my car maintenance and arranged to have someone come to my home and drop off a loaner and take my car for servic A BMW associate called me to schedule my car maintenance and arranged to have someone come to my home and drop off a loaner and take my car for servicing. An associate came, took my car, and returned it the next day. In the meantime, another associate called to provide updates on my car service. I have never been more impressed with BMW customer service, this is going above and beyond! I will always be a loyal BMW customer. Thanks to everyone at BMW. More

Always The Best The quality of response and follow up along of course with the quality of the service and repair is always the best No one is better for follow up th The quality of response and follow up along of course with the quality of the service and repair is always the best No one is better for follow up than our service agent the Saad Mubarak More

As always Hendrick BMW is the customer service leader. Always taking care of the customer, no hidden fees and the best quality around. Thank you!! Always taking care of the customer, no hidden fees and the best quality around. Thank you!! More

My 04/02/2020 visit started with a wheel alignment, done twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. Whe twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. When I returned after 1 mile, he just said that he "already put to much time in this car and there's nothing he can do more about the steering wheel". Kim Kovach if I remember correctly from Hendrick BMW on E Independence Blvd, Charlotte, NC (for future reference). Shop foreman, Matt, was the one that took care of everything. As you can imagine, centering the steering wheel is really not a big job. Highly disappointed by that tech, although Ryan Dewey (the SA) was ok. Fun fact: Sterring wheel is still not 100% centered. More