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Hendrick BMW
Charlotte, NC
591 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 591 reviews
April 23, 2020
In-home car service A BMW associate called me to schedule my car maintenance and arranged to have someone come to my home and drop off a loaner and take my car for servic A BMW associate called me to schedule my car maintenance and arranged to have someone come to my home and drop off a loaner and take my car for servicing. An associate came, took my car, and returned it the next day. In the meantime, another associate called to provide updates on my car service. I have never been more impressed with BMW customer service, this is going above and beyond! I will always be a loyal BMW customer. Thanks to everyone at BMW. More
by azmanmdyusof
Employees Worked With
Tim
April 20, 2020
Always The Best The quality of response and follow up along of course with the quality of the service and repair is always the best No one is better for follow up th The quality of response and follow up along of course with the quality of the service and repair is always the best No one is better for follow up than our service agent the Saad Mubarak More
by pcranebrowning
Employees Worked With
Saad Mubarak
April 10, 2020
As always Hendrick BMW is the customer service leader. Always taking care of the customer, no hidden fees and the best quality around. Thank you!! Always taking care of the customer, no hidden fees and the best quality around. Thank you!! More
by leoromero2000
Employees Worked With
Tim
April 03, 2020
My 04/02/2020 visit started with a wheel alignment, done twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. Whe twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. When I returned after 1 mile, he just said that he "already put to much time in this car and there's nothing he can do more about the steering wheel". Kim Kovach if I remember correctly from Hendrick BMW on E Independence Blvd, Charlotte, NC (for future reference). Shop foreman, Matt, was the one that took care of everything. As you can imagine, centering the steering wheel is really not a big job. Highly disappointed by that tech, although Ryan Dewey (the SA) was ok. Fun fact: Sterring wheel is still not 100% centered. More
by Lao_mayer
Employees Worked With
Ryan Dewey, Kim Kovach, Matt
April 01, 2020
Service Experience They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when I asked for a shuttle ride instead of a service loaner I was told I was bout 1.5-2 miles too far. Considering I live in area with a large customer base I was surprised that they would rather give a loaner then drive 2 extra miles. More
by sciond
Employees Worked With
Rares Golea
March 31, 2020
The dealership did an excellent job. They were honest with me as well. I was thinking that I needed all the brake pads on my car replaced (squealing noise heard), and the technician informed me that only with me as well. I was thinking that I needed all the brake pads on my car replaced (squealing noise heard), and the technician informed me that only my brake fluid need to be serviced (saving me over $1500). The squealing noise came from condensation and dust being on the brakes, and after driving for a few minutes, it would disappear. He actually stated that I have a lot of brake life left on the pads. Thanks Hendrick BMW!!! You saved me time and a ton of money!!!! 👌🏾👍🏾 More
by kblounthames
Employees Worked With
Rares Golea
March 29, 2020
Great customer service. In all the years I’ve been dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronaviru dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronavirus having my car picked up and delivered back to my home to keep me out of the waiting room went above and beyond! Thank you! More
by Kbonjour57
Employees Worked With
Stephanie Brunner
March 28, 2020
Dave was extremely helpful in getting me in, identifying the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended More
by drasimamin
Employees Worked With
Dave, nichols
March 27, 2020
The whole employees here at BMW are great.....Justin always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. More
by bomylab1
Employees Worked With
Justin Love
March 26, 2020
Alwyas a great experience to deal w/ Hendrick BMW! Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you nee Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you need service. Top notch all the way around! More
by Stephen Roe
Employees Worked With
Saad M.
