Hendrick BMW

Nothing better There remains something special about owning a BMW, and that is not only driving one, but the excellent service experience, from checking in to check There remains something special about owning a BMW, and that is not only driving one, but the excellent service experience, from checking in to check out with a fully cleaned car to the loaner program...TOP ! Hendrick BMW is in a class by its own. More

Excellent customer service Shout to my advisor Tim Excellent customer service Shout to my advisor Tim Fowler He explained everything with me with honest suggestions and he offered loaner so I don’ Excellent customer service Shout to my advisor Tim Fowler He explained everything with me with honest suggestions and he offered loaner so I don’t have to wait that long More

Easy in and out, service guy was great. Had a good expierien I Liked the service that we received and Tim seemed to want to make happy. He worked with me on my repairs and provided the expertise that we needed. I Liked the service that we received and Tim seemed to want to make happy. He worked with me on my repairs and provided the expertise that we needed. More

Best experience ever. Thanks for making my first car purchase a easy process and so friendly. Really happy with my car. Thanks. Really thankful. Ernesto purchase a easy process and so friendly. Really happy with my car. Thanks. Really thankful. Ernesto More

Covid 19 customer experience When i first met Justin who has been my advisor for 2 years he was not wearing a facemask as i was. i asked him why he wasn't and he replied that each When i first met Justin who has been my advisor for 2 years he was not wearing a facemask as i was. i asked him why he wasn't and he replied that each employee was provided one and there was 2 schools of thought on wearing and he wasn't. i replied that everybody in a customer service job interacting with customers in grocery stores, restaurants, drug stores and the like were wearing facemasks as it stopped spread to customers. while i still don't understand the dealership having a hard and fast policy and was disappointed it doesn't, i have to commend Justin because the remaining 3 times we discussed my service and finished up with payment he was wearing his mask meaning he heard me and adjusted accordingly. That was very good to experience while the policy wasn't. More

Surprisingly poor Checkin process horrible - everyone just standing around, noone in charge In middle of COVID, very few staff in masks or distancing Missed deadline, Checkin process horrible - everyone just standing around, noone in charge In middle of COVID, very few staff in masks or distancing Missed deadline, had to deliver call in South Carolina and caused significant inconvenience More

60,000 mile check-up I really like the fact that they call to remind you of your scheduled maintenance. Also like that they provide reminders of your appointment. Staff I really like the fact that they call to remind you of your scheduled maintenance. Also like that they provide reminders of your appointment. Staff is always friendly and very informative. More

Jeff Shinn was AWESOME! Our second BMW purchase from Hendrick BMW. Jeff Shinn once again listened and helped us find the car we wanted. He walked us through the process and m Our second BMW purchase from Hendrick BMW. Jeff Shinn once again listened and helped us find the car we wanted. He walked us through the process and made sure all our questions were answered. A great experience. We’ll be back for that next purchase Jeff👍😎 More

Ryan did an outstanding job when my 528 was in for repairs. Professional and knowledgeable. Always kept me in the loop and provided all the service I could hope for. repairs. Professional and knowledgeable. Always kept me in the loop and provided all the service I could hope for. More

First service for my BMW and was not impressed at all. I was requested to bring my X3 in for a recall that they informed me it had. Once arriving on-site I informed them while I was there and they had no re was requested to bring my X3 in for a recall that they informed me it had. Once arriving on-site I informed them while I was there and they had no recollection as to why or what recall I was referring to. After they went and checked in the system they saw that my vehicle did have a recall on it. Next, they proceeded to have me wait for the loaner car I requested. After waiting for ONE WHOLE HOUR I had to go and track down the service agent to ask if the loaner was ready. He informed me that the keys just got dropped on his desk. As i was getting into the loaner and as I was about to drive off, I realized the loaner didn’t have any gas in it. I was very frustrated and disappointed in the service I received. This is my first purchase of a BMW and it has be questioning if I made the right decision in purchasing. More