Hendrick BMW

60,000 mile check-up I really like the fact that they call to remind you of your scheduled maintenance. Also like that they provide reminders of your appointment. Staff I really like the fact that they call to remind you of your scheduled maintenance. Also like that they provide reminders of your appointment. Staff is always friendly and very informative. More

Jeff Shinn was AWESOME! Our second BMW purchase from Hendrick BMW. Jeff Shinn once again listened and helped us find the car we wanted. He walked us through the process and m Our second BMW purchase from Hendrick BMW. Jeff Shinn once again listened and helped us find the car we wanted. He walked us through the process and made sure all our questions were answered. A great experience. We’ll be back for that next purchase Jeff👍😎 More

Ryan did an outstanding job when my 528 was in for repairs. Professional and knowledgeable. Always kept me in the loop and provided all the service I could hope for. repairs. Professional and knowledgeable. Always kept me in the loop and provided all the service I could hope for. More

Appreciate social distancing practice Very good service provided with fair pricing. I appreciated the video of the inspection that was emailed to me, with an explanation of what was needed Very good service provided with fair pricing. I appreciated the video of the inspection that was emailed to me, with an explanation of what was needed. More

First service for my BMW and was not impressed at all. I was requested to bring my X3 in for a recall that they informed me it had. Once arriving on-site I informed them while I was there and they had no re was requested to bring my X3 in for a recall that they informed me it had. Once arriving on-site I informed them while I was there and they had no recollection as to why or what recall I was referring to. After they went and checked in the system they saw that my vehicle did have a recall on it. Next, they proceeded to have me wait for the loaner car I requested. After waiting for ONE WHOLE HOUR I had to go and track down the service agent to ask if the loaner was ready. He informed me that the keys just got dropped on his desk. As i was getting into the loaner and as I was about to drive off, I realized the loaner didn’t have any gas in it. I was very frustrated and disappointed in the service I received. This is my first purchase of a BMW and it has be questioning if I made the right decision in purchasing. More

The Ultimate in Service The reason I do business with Hendrick BMW is because of one person - Tim Folwer. He continues to go above and beyond for his customers. The reason I do business with Hendrick BMW is because of one person - Tim Folwer. He continues to go above and beyond for his customers. More

Concierge service and staff are wonderful. Service department is efficient and very competent. I cannot be happier with my relationship with BMW for many years and I plan to continue it. department is efficient and very competent. I cannot be happier with my relationship with BMW for many years and I plan to continue it. More

Outstanding Customer Service Tim & company always do an amazing job! I'll be back! I Wouldn't buy or have my cars serviced anywhere else! They never disappoint! Tim & company always do an amazing job! I'll be back! I Wouldn't buy or have my cars serviced anywhere else! They never disappoint! More

No pressure, no silly games. Great buying experience Very friendly, helpful and cooperative sales staff. No pressure and best of all, no surprises in the purchase process. My wife and I look forward to c Very friendly, helpful and cooperative sales staff. No pressure and best of all, no surprises in the purchase process. My wife and I look forward to continued business with Hendrick BMW. More

Try as I will I can’t come up with a better combination of vehicle and dealership than BMW and Hendrick. My X3 was due for an oil change. This was accomplished with an absolute minimum of inconvenience to of vehicle and dealership than BMW and Hendrick. My X3 was due for an oil change. This was accomplished with an absolute minimum of inconvenience to me. The dealership picked up my car, dropped off a loaner and did the reverse the next day. My car was returned clean and shiny. Everyone I dealt with was very friendly and efficient. I look forward to doing business with Hendrick BMW in the future. Thank you. More