Hendrick BMW

Timely, efficient, professional.I needed a tire Timely, efficient, professional. I needed a tire replaced. I have course had a whole once over of the vehicle and they sent me a video report direc Timely, efficient, professional. I needed a tire replaced. I have course had a whole once over of the vehicle and they sent me a video report directly to my phone. The tire was repaired. The detail my vehicle. More

Saad is always the best! He and Santiago explained everything and took their time with me, and gave excellent service. I appreciate their attention to every detail. everything and took their time with me, and gave excellent service. I appreciate their attention to every detail. More

Great experience! Easy to work with and very knowledgeable teaching me about all the bells and whistles on my new car! This won’t be the last car we buy or lease through Hendrick BMW. They make knowledgeable teaching me about all the bells and whistles on my new car! This won’t be the last car we buy or lease through Hendrick BMW. They make is fun and painless! More

My service representative, Cody, is top notch. You should give him a raise. Everytime I bring my 7 series and my wife 5 series we are taken care of with professionalism and like family I love it there. give him a raise. Everytime I bring my 7 series and my wife 5 series we are taken care of with professionalism and like family I love it there. More

Nothing better There remains something special about owning a BMW, and that is not only driving one, but the excellent service experience, from checking in to check There remains something special about owning a BMW, and that is not only driving one, but the excellent service experience, from checking in to check out with a fully cleaned car to the loaner program...TOP ! Hendrick BMW is in a class by its own. More

Excellent customer service Shout to my advisor Tim Excellent customer service Shout to my advisor Tim Fowler He explained everything with me with honest suggestions and he offered loaner so I don’ Excellent customer service Shout to my advisor Tim Fowler He explained everything with me with honest suggestions and he offered loaner so I don’t have to wait that long More

Easy in and out, service guy was great. Had a good expierien I Liked the service that we received and Tim seemed to want to make happy. He worked with me on my repairs and provided the expertise that we needed. I Liked the service that we received and Tim seemed to want to make happy. He worked with me on my repairs and provided the expertise that we needed. More

Best experience ever. Thanks for making my first car purchase a easy process and so friendly. Really happy with my car. Thanks. Really thankful. Ernesto purchase a easy process and so friendly. Really happy with my car. Thanks. Really thankful. Ernesto More

Covid 19 customer experience When i first met Justin who has been my advisor for 2 years he was not wearing a facemask as i was. i asked him why he wasn't and he replied that each When i first met Justin who has been my advisor for 2 years he was not wearing a facemask as i was. i asked him why he wasn't and he replied that each employee was provided one and there was 2 schools of thought on wearing and he wasn't. i replied that everybody in a customer service job interacting with customers in grocery stores, restaurants, drug stores and the like were wearing facemasks as it stopped spread to customers. while i still don't understand the dealership having a hard and fast policy and was disappointed it doesn't, i have to commend Justin because the remaining 3 times we discussed my service and finished up with payment he was wearing his mask meaning he heard me and adjusted accordingly. That was very good to experience while the policy wasn't. More

Surprisingly poor Checkin process horrible - everyone just standing around, noone in charge In middle of COVID, very few staff in masks or distancing Missed deadline, Checkin process horrible - everyone just standing around, noone in charge In middle of COVID, very few staff in masks or distancing Missed deadline, had to deliver call in South Carolina and caused significant inconvenience More