Hendrick BMW

Ty was my Service Rep and she was fantastic fun and accomodating! She saw me looking for an UBER and she stepped in to tell me this was a service they provide at no charge so thank you for that! The on accomodating! She saw me looking for an UBER and she stepped in to tell me this was a service they provide at no charge so thank you for that! The only issue with the service dept at Hendrick is simply with loaner cars and scheduling. Scheduling is usually two weeks out if you want a specific day and longer if you need a loaner car. My experience with other BMW dealerships is more convenient in terms of scheduling and through them a loaner was easy to acquire. More

Everyone is always friendly and helpful. I got a great deal on a used car. Thanks Jeff Shinn! I got a great deal on a used car. Thanks Jeff Shinn! More

Appreciate the after sale customer service Duane Coffey! A man of his word. My car guy! A man of his word. My car guy! More

Amazing Customer Service. . Cris A. was helpful and attentive to my needs. Really showed interest in me!!..Great selection of vehicles!!..Will come back! . Cris A. was helpful and attentive to my needs. Really showed interest in me!!..Great selection of vehicles!!..Will come back! More

Over the years I have owned a number of BMW's and recently started considering the brand again. A few months ago I emailed the dealership inquiring about a couple of options that I had some questions recently started considering the brand again. A few months ago I emailed the dealership inquiring about a couple of options that I had some questions about. The salesman (M Dugan) emailed back and came across in the emails as I was wasting his time. I passed it off as he was having a bad day. Recently, I identified a couple of vehicles at two different locations that I wanted to see in person. One of the vehicles was already sold, as it was a pre-order, while the other had most of the options I wanted, but not all. The Salesman (S Hughes, II) worked up a quote, which had a discount which barely and I mean barely exceeded the Dealer's over-priced addons and the interest rate offer was 1% above BMW USA advertised rate. I was even told that the rate being promoted by BMW USA was the rate offered to dealers. Anyway, I decided to think the offer over and make a decision the next morning. The next morning, I emailed the salesman that I was declining the offer and noted my reasons why. I know the rep. read the email, because I received a read receipt", but never received as much as a thank you for the letting him know. So, I guess that the old Hendrick Philosophy of maintaining a good customer relationship ended a long time ago and now it's all about the sale and kiss off if you don't buy from them! More

I had a fantastic experience working with Jeff Shinn. Helped me find an awesome car and we were under a time crunch. Went out of his way, I would highly recommend working with Jeff. Helped me find an awesome car and we were under a time crunch. Went out of his way, I would highly recommend working with Jeff. More

There really aren’t enough adjectives to describe the service and professionalism of Saad Mubarak. I’m moving across country. If you have service and professionalism of Saad Mubarak. I’m moving across country. If you have More

I bought another car from Jeff Shinn and had a great experience. I'd recommend him to anyone looking for a great car. experience. I'd recommend him to anyone looking for a great car. More

Great sales support Jeff Shinn is the best in folllow up and service I have purchased 6 BMW models there and service I have purchased 6 BMW models there More

Stephen Hughes was amazing to work with and I had a great experience at Hendrick BMW. Stephen and Hendrick BMW kept in touch with me while I shopped for my BMW. Stephen helped me order the vehicle of my dre experience at Hendrick BMW. Stephen and Hendrick BMW kept in touch with me while I shopped for my BMW. Stephen helped me order the vehicle of my dreams. I went to other local BMW dealers but I did not have a good experience, no interest in helping me. I am so happy I contacted Hendrick BMW and got connected with Stephen. I love my X7. Thank you Stephen and thank you Hendrick BMW. If you want great customer service and people who truly care about you, go to Hendrick and ask for Stephen. More