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Hendrick BMW
Charlotte, NC
591 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 591 reviews
October 02, 2020
Always great service at Hendrick BMW on independence. Great covid precautions at this facility. Highly recommended. Last but not least, thank you Saad for best in class service! Great covid precautions at this facility. Highly recommended. Last but not least, thank you Saad for best in class service! More
by Abdullah
Employees Worked With
Saad
October 02, 2020
This was my first service experience with my new X3 from this dealer and even with an appointment, I waited over 20 minutes for service tech to greet me and provide my loaner car and when I returned over 4 this dealer and even with an appointment, I waited over 20 minutes for service tech to greet me and provide my loaner car and when I returned over 4 hours later, I had to wait again since my car was not washed as asked at drop off. Because it was rushed, the car cleaning was less than satisfactory and I spent way more time than planned at the dealership with a pre-scheduled appointment around my work schedule. This was not an encouraging experience for the luxury car and service I had expected here. More
by BEB510
Employees Worked With
Don’t recall
October 01, 2020
As always, EXCELLENT service and great communication! Received loaner for one week. Juan Carlos delivered to SC!! One problem: loaner reeked of extreme cigarette smoke. Otherwise, this is a valuable serv Received loaner for one week. Juan Carlos delivered to SC!! One problem: loaner reeked of extreme cigarette smoke. Otherwise, this is a valuable service to offer to out of town (state) customers! Thank you. More
by Marianne
Employees Worked With
Cody Campbell, Juan Carlos Romero
September 30, 2020
Great pre-owned car buying experience from start to finish! Drove four hours to see the car, and was pleased to find that it was better than described. Excellent customer service and follow-through f finish! Drove four hours to see the car, and was pleased to find that it was better than described. Excellent customer service and follow-through from Mark Tyza. Thanks, Mark! More
by MikeC
Employees Worked With
Mark Tyza
September 24, 2020
Emily and Saad were awesome! Great customer service, very attentive and kind. Keep up the good work! I thoroughly enjoyed my experience and my car looks great! attentive and kind. Keep up the good work! I thoroughly enjoyed my experience and my car looks great! More
by Debbie JAY
Employees Worked With
Emily, Saad
September 22, 2020
Cam Warren and his sales staff are second to none! As always, I am extremely satisfied with the high level of professionalism and personal service from his entire team. always, I am extremely satisfied with the high level of professionalism and personal service from his entire team. More
by Kevin Hughes
Employees Worked With
Cam Warren, Mike Morrow
September 22, 2020
Our sales representative, David Livingston is totally professional and couldn't be more helpful each and every time we upgrade one of our vehicles. The service department is excellent and Tim Fowler is a professional and couldn't be more helpful each and every time we upgrade one of our vehicles. The service department is excellent and Tim Fowler is a pleasure to work with. Top notch organization! More
by MR. C
Employees Worked With
David Livingston, Tim Fowler
September 22, 2020
Recently purchased X5 45e hybrid July 2020. Was a pleasure to work with Michael during the process. Found him to be quite professional and very attentive to every detail to ensure that I was pleased pleasure to work with Michael during the process. Found him to be quite professional and very attentive to every detail to ensure that I was pleased with the vehicle. Have purchased many vehicles over the years; he has truly raised the bar given the level of excellence and customer service exhibited. More
by 2021 X5 45e
Employees Worked With
Michael Dickerson
