Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick BMW
Charlotte, NC
607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 607 reviews
November 03, 2020
Great experience Saturday with sales Taylor Morrison, Jim Story, Jim the finance guy. They definitely helped me with my trade and buying my used BMW. Jim Story, Jim the finance guy. They definitely helped me with my trade and buying my used BMW. More
by Sgrubb98
Employees Worked With
Taylor Morrison
October 29, 2020
Ask for Ryan Armstrong - trust me! After having a Ask for Ryan Armstrong - trust me! After having a horrible experience at Hendrick BMW in Southpoint (Durham, NC), I honestly thought I wasn't going Ask for Ryan Armstrong - trust me! After having a horrible experience at Hendrick BMW in Southpoint (Durham, NC), I honestly thought I wasn't going to get the SUV that I wanted (sales person over there was rude, slow, unprepared and tried to sneak in unfavorable terms with no transparency). I ended up getting in touch with Hendrick BMW in Charlotte - that was a COMPLETELY different experience. Do yourself a favor and Ask for Ryan Armstrong. He provided the buying experience I originally sought out to get. I spoke numbers with him over the phone prior to taking the 2hr drive over to Charlotte - he was quick and to the point, fun to talk to and knew his stuff. I even sent over pics of my trade-in. When I got there, my SUV was ready to go for a test drive and all the paperwork was prepared. I can't stress this enough - ask for Ryan. I'm going to be driving again from Raleigh to Charlotte for my next BMW. More
by rao.akshay
Employees Worked With
Ryan Armstrong
October 29, 2020
Excellent customer service !!!! My purchase experience Excellent customer service !!!! My purchase experience at this dealer was very smooth and comfortable. Ryan Armstrong was great and he explained eve Excellent customer service !!!! My purchase experience at this dealer was very smooth and comfortable. Ryan Armstrong was great and he explained everything in detail and cleared all my technical and financial doubts. The entire process took less than 3-4 days I guess. Thanks to Ryan and his team. I would definitely recommend this dealer to anyone who is looking for a BMW. Of course, the bmw car is great. No second thoughts on that, go for it. More
by cmsathwik7vk
Employees Worked With
Ryan Armstrong
October 29, 2020
Ryan Armstrong helped me build my dream car. He was extremely informative and responsive. The process could not have been smoother or more enjoyable. The best! extremely informative and responsive. The process could not have been smoother or more enjoyable. The best! More
by shelcole
Employees Worked With
Ryan Armstrong
October 28, 2020
These guys always do such consistent job of making you feel like you're the only customer in the shop. Thanks Tim and Jason. You are AWESOME. Cannot BELIEVE you got those stains out of my seat too. Great feel like you're the only customer in the shop. Thanks Tim and Jason. You are AWESOME. Cannot BELIEVE you got those stains out of my seat too. Great service experience once again. Totally thrilled. THANK YOU! More
by Hudsonc1
Employees Worked With
Tim Fowler, Jason Mcadam
October 28, 2020
I had a very satisfactory experience at this BMW dealership. Ryan is very helpful and professional. Patiently answered all my questions. great suggestions to tailor my need. very happy customer. dealership. Ryan is very helpful and professional. Patiently answered all my questions. great suggestions to tailor my need. very happy customer. More
by Chan
Employees Worked With
Ryan Armstrong
October 26, 2020
What can I say Great work Good Job very pleasant people nice facility nice people good experience one of the cleanest facilities I think I've ever seen for working on cars great job thank you. RAFARNSWORTH nice facility nice people good experience one of the cleanest facilities I think I've ever seen for working on cars great job thank you. RAFARNSWORTH More
by highsteel1
Employees Worked With
Cody, John
October 24, 2020
My comments are stated in regard to the employees of this company. I have dealt with them for four years and have been completely satisfied. They have been truthful and overly helpful in every way. I trust t company. I have dealt with them for four years and have been completely satisfied. They have been truthful and overly helpful in every way. I trust their opinions and they have been more than just salespeople or advisors. More
by enitnom
Employees Worked With
Josh Wilson; Dayne Cook
October 22, 2020
Ryan was amazing. He sat down and went through every options on the cars arriving. He never once made me feel like i was being a burden when I’m sure i was. Truly an amazing salesmen. options on the cars arriving. He never once made me feel like i was being a burden when I’m sure i was. Truly an amazing salesmen. More
by Northwest399
Employees Worked With
Ryan Armstrong
October 21, 2020
Service dept is excellent on Independence Blvd. Well explained the issues and did not try to add any unnecessary work. Always am treated well at Hendrick no matter who is assigned to service my vehicle explained the issues and did not try to add any unnecessary work. Always am treated well at Hendrick no matter who is assigned to service my vehicle. The video review emailed by the mechanic as they start the service is clever. More
by Spray
Employees Worked With
John Paul Kemp
