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Hendrick BMW
Charlotte, NC
591 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 591 reviews
November 12, 2020
Very professional top notch dealership. This is my fifth BMW, great cars great dealership,great service. My sales rep is Michael Dougan, I’ve bought two vehicles from Michael and he is excellent. fifth BMW, great cars great dealership,great service. My sales rep is Michael Dougan, I’ve bought two vehicles from Michael and he is excellent. More
by Jesullivan48
Employees Worked With
Michael Dougan
November 07, 2020
Saad is the best service Advisor ive had in my entire life, his customer service is always supreme, his extensive knowledge with BMW is superior ***and*** his transparency with me pertaining to my car/se life, his customer service is always supreme, his extensive knowledge with BMW is superior ***and*** his transparency with me pertaining to my car/servicing etc is valued and greatly appreciated... he is EXCELLENT!!! More
by N/A
Employees Worked With
SAAD
November 03, 2020
I’m pleased to express our sincere appreciation for the outstanding support received from team Hendrix BMW Charlotte. I fell in love with the X5 after test driving one at a local dealer in Norfolk, VA. But outstanding support received from team Hendrix BMW Charlotte. I fell in love with the X5 after test driving one at a local dealer in Norfolk, VA. But we did not receive much attention after we expressed our interest in purchasing one to my specifications. In this crazy year of COVID-19, dealers have limited choices in stock and production of 2021 vehicles are backlogged. Luckily for us our local Hendrix Chevrolet Norfolk dealer steered us to Cam Warren at Hendrix BMW Charlotte. Cam is the absolute best! He assisted me with all the details putting together my X5 specifications. Cam was thoughtful, courteous, patient, knowledgeable, and honest. Within 30 days my custom BMW X5 was delivered to our Virginia Beach residence driveway by Hendrix BMW Charlotte team member Shawn Kollmer. Mike Weldon had the finance and order package ready to go. After a five hour drive Shawn took three hours of his time helping me understand and set up all the comfort and convenience features and the sophisticated electronics associated with this truly beautiful vehicle. Team Hendrix BMW Charlotte could not have selected a better person to deliver the vehicle. Shawn is an absolute wizard! His knowledge and patience was greatly appreciated. Also, thank you Ryan Armstrong for your part in assisting Cam. I’m so happy we discovered Team Hendrix BMW Charlotte! They could teach a course on customer appreciation. Thank you so much! Gina & Tom Wright More
by GW57
Employees Worked With
Cam Warren, Mike Weldon, Shawn Killmer, Ryan Armstrong
November 03, 2020
Great experience Saturday with sales Taylor Morrison, Jim Story, Jim the finance guy. They definitely helped me with my trade and buying my used BMW. Jim Story, Jim the finance guy. They definitely helped me with my trade and buying my used BMW. More
by Sgrubb98
Employees Worked With
Taylor Morrison
October 29, 2020
Ask for Ryan Armstrong - trust me! After having a Ask for Ryan Armstrong - trust me! After having a horrible experience at Hendrick BMW in Southpoint (Durham, NC), I honestly thought I wasn't going Ask for Ryan Armstrong - trust me! After having a horrible experience at Hendrick BMW in Southpoint (Durham, NC), I honestly thought I wasn't going to get the SUV that I wanted (sales person over there was rude, slow, unprepared and tried to sneak in unfavorable terms with no transparency). I ended up getting in touch with Hendrick BMW in Charlotte - that was a COMPLETELY different experience. Do yourself a favor and Ask for Ryan Armstrong. He provided the buying experience I originally sought out to get. I spoke numbers with him over the phone prior to taking the 2hr drive over to Charlotte - he was quick and to the point, fun to talk to and knew his stuff. I even sent over pics of my trade-in. When I got there, my SUV was ready to go for a test drive and all the paperwork was prepared. I can't stress this enough - ask for Ryan. I'm going to be driving again from Raleigh to Charlotte for my next BMW. More
by rao.akshay
Employees Worked With
Ryan Armstrong
October 29, 2020
Excellent customer service !!!! My purchase experience Excellent customer service !!!! My purchase experience at this dealer was very smooth and comfortable. Ryan Armstrong was great and he explained eve Excellent customer service !!!! My purchase experience at this dealer was very smooth and comfortable. Ryan Armstrong was great and he explained everything in detail and cleared all my technical and financial doubts. The entire process took less than 3-4 days I guess. Thanks to Ryan and his team. I would definitely recommend this dealer to anyone who is looking for a BMW. Of course, the bmw car is great. No second thoughts on that, go for it. More
by cmsathwik7vk
Employees Worked With
Ryan Armstrong
October 29, 2020
Ryan Armstrong helped me build my dream car. He was extremely informative and responsive. The process could not have been smoother or more enjoyable. The best! extremely informative and responsive. The process could not have been smoother or more enjoyable. The best! More
by shelcole
Employees Worked With
Ryan Armstrong
October 28, 2020
These guys always do such consistent job of making you feel like you're the only customer in the shop. Thanks Tim and Jason. You are AWESOME. Cannot BELIEVE you got those stains out of my seat too. Great feel like you're the only customer in the shop. Thanks Tim and Jason. You are AWESOME. Cannot BELIEVE you got those stains out of my seat too. Great service experience once again. Totally thrilled. THANK YOU! More
by Hudsonc1
Employees Worked With
Tim Fowler, Jason Mcadam
October 28, 2020
I had a very satisfactory experience at this BMW dealership. Ryan is very helpful and professional. Patiently answered all my questions. great suggestions to tailor my need. very happy customer. dealership. Ryan is very helpful and professional. Patiently answered all my questions. great suggestions to tailor my need. very happy customer. More
by Chan
Employees Worked With
Ryan Armstrong
