Hendrick BMW

This amazing service team exceeded my already very high expectations. In fact, I sent out a message to friends listing the many extraordinary, thoughtful things done during my service with the message sub expectations. In fact, I sent out a message to friends listing the many extraordinary, thoughtful things done during my service with the message subject line being "Does YOUR dealership do this?" More

Mariana Rago was wonderful. And I really appreciated the video of the undercarriage inspection sent by Tyler Hayes. Very well done. Five stars all around. video of the undercarriage inspection sent by Tyler Hayes. Very well done. Five stars all around. More

Clean dealership.Knowledgeable salesman. Great customer service.This is my third purchase from Hendrix BMW the Independence location, always great customer service. Would definitely recommended service.This is my third purchase from Hendrix BMW the Independence location, always great customer service. Would definitely recommended More

Clean, efficient. Cody did a good job. Car was delayed but was not a problem. Loaner was helpful. Waiting room was full, seating limited, because of COVID I suppose. but was not a problem. Loaner was helpful. Waiting room was full, seating limited, because of COVID I suppose. More

Cody Campbell, BMW Service Rep., continually provides 5 star service. Most recent was 3 year service on our BMW. Look forward to continued relationship. Thank you for Five Star Service👍 star service. Most recent was 3 year service on our BMW. Look forward to continued relationship. Thank you for Five Star Service👍 More

Ryan Armstrong made the process of selecting and purchasing my 2021 BMW M550i. From locating the car that I was looking for to finalizing all of the fine details, Ryan was on it! I would not change purchasing my 2021 BMW M550i. From locating the car that I was looking for to finalizing all of the fine details, Ryan was on it! I would not change one thing from my purchasing experience from Hendrick BMW and Ryan Armstrong is a huge reason for that! More

Overall outstanding experience. Joe P. was incredibly helpful and personable throughout the entire process. The rest of the team was efficient and excellent as well. helpful and personable throughout the entire process. The rest of the team was efficient and excellent as well. More

It was a pleasure working with Ryan Armstrong who stepped in and made the purchase of my 2021 X5 absolutely effortless. Ryan was professional, friendly, attentive, and extremely helpful in securing the vehi in and made the purchase of my 2021 X5 absolutely effortless. Ryan was professional, friendly, attentive, and extremely helpful in securing the vehicle for me. He went above and beyond to ensure that I was happy! Thank you so much! More

This was my first time working with Ryan Armstrong with the purchase of my 2021 X5. I have been a Hendrick BMW customer for over 16 years and this was the 6th X5 I have leased or purchased. This particular the purchase of my 2021 X5. I have been a Hendrick BMW customer for over 16 years and this was the 6th X5 I have leased or purchased. This particular deal was a little bit complicated due to switching from ownership to a lease (and from my husband’s name to mine) so there were a lot of small details that needed attention. Ryan didn’t miss a beat and was meticulous in every aspect from start to finish. It was an absolute pleasure working with him which is consistent with the superior customer service that I have always received at Hendrick BMW. More

As long as my service advisor is with BMW I will continue to go there. Saad is like family and makes the whole experience there so smooth. to go there. Saad is like family and makes the whole experience there so smooth. More