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Hendrick BMW

Charlotte, NC

4.9
591 Reviews

6950 E Independence Blvd

Charlotte, NC

28227

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Showing 591 reviews

July 27, 2021

Buying my x3 BMW at Hendrick was about as good as it could get. My client advisor Michael Dugan moved the purchase process along like a first class sales professional. He showed the car well, answered a More

by poppygam
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dugan
Aug 16, 2021 -

Hendrick BMW responded

Thank you for taking the time to leave a review for us at Hendrick BMW. We're happy we could meet your expectations! We hope you have a great day!

July 26, 2021

After having our BMW serviced, we knew the buying experience would be great. And it was! Michael Dugan was 5-stars from start to finish! More

by K_Bock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dugan
Aug 24, 2021 -

Hendrick BMW responded

It's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

July 26, 2021

I had a 5 star experience on my last service visit. My service advisor, John Paul Kemp, did a fantastic job when I had a difficult service problem. He was extremely professional and went out of his way to More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Paul Kemp
Aug 25, 2021 -

Hendrick BMW responded

Bill, we're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day.

July 10, 2021

Our family just purchased a pre owned Infiniti Suv from this dealership. I cannot express how wonderful Asher Isaacs guidance and service to help us purchase our dream car! He was so friendly, helpful, and More

by Angie Callicutt
Customer Service
Recommend Dealer
Yes
Employees Worked With
Asher Isaacs
Jul 12, 2021 -

Hendrick BMW responded

Angie Callicutt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 01, 2021

The experience of purchasing a beautiful BMW was absolutely enjoyable. We had a great experienced sales rep , MARLON, who was knowledgeable and pleasurable to work with. The delivery by Weston was More

by Barbara Hagen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon, sales and Marlon “genius”
Jun 02, 2021 -

Hendrick BMW responded

Barbara, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW!

Jun 02, 2021 -

Barbara Hagen responded

Totally love my car and enjoyed the purchase experience with Marlon. The genius Weston was fantastic at explaining the technology, but I was overwhelmed with so much too digest. He assured me to call him with any questions at any time to fully understand this amazing M8 and it’s capabilities!

April 01, 2021

I bought a CPO 540i from Hendrick BMW this week and Jeff Shinn was outstanding. He was attentive, courteous and very thorough. I had an issue with the car itself during delivery, but Jeff and Hout Ly jumped More

by brownkem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Shinn, Hout Ly
Apr 02, 2021 -

Hendrick BMW responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 01, 2021

This review is for my sales rep, Jeff Shinn, my onsite financier, Andres Gil, and the assistant manager, Thomas (Sorry, I didn't get his last name. It's also a review of the beast of a car I bought. More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Shinn, Andres Gil, Thomas
Mar 03, 2021 -

Hendrick BMW responded

Roy, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Mar 04, 2021 -

Roy responded

Sure. Call me back in a year or two for the next one...;)

February 27, 2021

Everyone was wonderful, easy toGet appointment - Saad Everyone was wonderful, easy to Get appointment - Saad Mubarak was great to work with and my car was completed quickly. I would definitely recommend More

by Lisacap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saad Mubarak
Mar 01, 2021 -

Hendrick BMW responded

Thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!

February 20, 2021

My service advisor is Saad Mubarak. He has been my service advisor for over 12 years. One word to describe him is EXCEPTIONAL!!! I actually look forward to taking my vehicles for service. Saad is pers More

by patriciabent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saad Mubarak
Feb 22, 2021 -

Hendrick BMW responded

Thank you for taking the time to leave a review for us at Hendrick BMW. We're happy we could meet your expectations! Until the next time we meet, take care!

February 04, 2021

Knowledgeable, courteous, professional. Everything you would expect , and everything I received. Timely wait, a welcoming customer lounge, I am very pleased to be part of the Hendrick BMW family. More

by 20moondance15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, and the service man with the pony tail
Feb 08, 2021 -

Hendrick BMW responded

We are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

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