Hendrick BMW

I would like to personally thank the A+ Team at Hendrick BMW, especially Jeff Shinn for his overwhelming support and professionalism in helping me get into a vehicle of my choice, which I thought would not BMW, especially Jeff Shinn for his overwhelming support and professionalism in helping me get into a vehicle of my choice, which I thought would not be possible without his assistance. the finance team also participated in making me reach boundaries that I thought were out of reach as well. Thank you again, from the bottom of my heart Malick Sagna More

The most important thing I can say is this, when talking about a car dealership: I trust them. In particular, Jeff Shinn Is a great preowned car salesman who delivered a great experience in the purchase of about a car dealership: I trust them. In particular, Jeff Shinn Is a great preowned car salesman who delivered a great experience in the purchase of my X.3 there. Even after the sale was done, weeks later, he helped me correct a floormat issue himself. It’s a great place to do business with More

My salesperson Deon Dawkins at Hendrick BMW was great. The experience of getting a new car during the midst of the current chip shortage was stress free because Mr. Dawkins explained the process of orderi The experience of getting a new car during the midst of the current chip shortage was stress free because Mr. Dawkins explained the process of ordering a new vehicle and kept me informed on the status of the order. He was professional, attentive and to any concerns I may have had. It was a pleasant experience and I would definitely recommend him to family and friends. More

Jeff Shinn sold us our third BMW on November 20th 2021! Jeff’s professionalism and knowledge of BMW should be emulated by all sales personnel. Thanks again for a great experience in purchasing another ulti Jeff’s professionalism and knowledge of BMW should be emulated by all sales personnel. Thanks again for a great experience in purchasing another ultimate driving machine. More

Jeff Shinn was fantastic! This is my 4th BMW and I love this dealership. Great job! this dealership. Great job! More

Harold Harris guided my vehicle through the process of normal servicing and state inspections. His explanations were very helpful and his praise of the condition of my car was much appreciated. He even la normal servicing and state inspections. His explanations were very helpful and his praise of the condition of my car was much appreciated. He even laughed at my jokes. More

Jeff Shinn & Ryan Armstrong were awesome!!!I will always Jeff Shinn & Ryan Armstrong were awesome!!! I will always come back!!! Christopher Baldwin Master Naturalist Jeff Shinn & Ryan Armstrong were awesome!!! I will always come back!!! Christopher Baldwin Master Naturalist More

Our Service Advisor Tim Fowler makes going to the dealership for service a very positive experience. He is extremely knowledgeable, courteous, detail oriented, and respectful. The dealership should dealership for service a very positive experience. He is extremely knowledgeable, courteous, detail oriented, and respectful. The dealership should be as happy to have him as we are. More

Do you need service for a BMW? Be careful - they got mine completely wrong, twice! In July, my 328i had an A/C problem that started on a road trip to DC. I went to two different mechanics while ther mine completely wrong, twice! In July, my 328i had an A/C problem that started on a road trip to DC. I went to two different mechanics while there, and spent about $750 on parts and diagnostics, only to return to Charlotte without A/C. When I got back home, I couldn't get an immediate appointment with my local mechanic, so I took my car to Hendrick BMW. I explained exactly what happened, in what order, and what had been done to try to fix the problem in DC. I explained I was convinced that my problems had something to do with the use of a power inverter I had just purchased so I could plug in my laptop and work on the way to DC. After several days, and about $360 in diagnostic charges, I was told that I needed to replace my compressor. The estimate was about $2,400. Since the estimate seemed high, I called around and opted to have the compressor replaced elsewhere for $1,600. However, once that was done, there was no improvement, and my A/C was exactly as it was when I returned from DC. So, I returned to Hendrick with my new compressor and after another couple of days, and more diagnostics, I was informed that I needed to replace the IHKA module, which would cost about $2,000. Upon hearing this news, I decided to investigate how much this part cost and whether or not I could repair it myself. I found a replacement part online for $65, ordered it, and then watched a Youtube video on how to replace it. After receiving the part, it took me less than 45 minutes to remove the old part and install the new one. As I suspected would be the case, the problem persisted. I then took my car to Touring Car in Stallings. I explained the entire story, including my theory of the involvement of the power inverter, and felt as if they actually listened to what I had to say. Two days later, my A/C was fixed. It turns out all my car ever needed was the battery replaced. It was the original battery (9 years old at this point) which was date-stamped on the battery. They informed me that when I used the power inverter, it caused a drain on the old battery, and the computers redirected the current to necessary components, thus shutting off the blower to the AC. This was missed in DC and, in addition, they replaced a resistor with the wrong part. This is something that absolutely should have been picked up at Hendrick, just as it was by Touring Car. Unfortunately, I spent several hundred dollars in worthless diagnostic charges and bought a new compressor that I didn't need. Thankfully, I paid $800 less than I would have at Hendrick for the compressor and I never authorized a $2,000 IHKA replacement that also wasn't needed. To say that I am disappointed is an understatement. More

Purchased another BMW from Jeff Shinn, my twelve one.it was a great experience, smooth from start to finish. I highly recommend shopping for your next BMW at Hendrick! JWS was a great experience, smooth from start to finish. I highly recommend shopping for your next BMW at Hendrick! JWS More