Hendrick BMW Northlake

JR my service advisor is the BEST! Always greets me and ask about my day/weekend. He is a great communicator! In the past when I had other service advisors whenever I get a text from t Always greets me and ask about my day/weekend. He is a great communicator! In the past when I had other service advisors whenever I get a text from the tech working on my vehicle with suggestions I would wait hrs sometimes days to hear back from my service advisor. Never the case with JR! That should be a standard once customer receives text the advisor should contact within a certain time frame. Thanks JR for your Prompt attention it goes along way! More

Technicians are quite capable and the waiting areas are fine. What I dislike about this place is that they don’t live up to initial cost quotes. They will add several different service fees and disposal fe fine. What I dislike about this place is that they don’t live up to initial cost quotes. They will add several different service fees and disposal fees. Also, obtaining a loaner can be quite frustrating even if you’re in for an expensive repair. More

Top notch service and sales team. Be sure to take your vehicle here if you need any work done - equally if you're looking to get into a new BMW or even an off brand car - this is the Be sure to take your vehicle here if you need any work done - equally if you're looking to get into a new BMW or even an off brand car - this is the place! More

I had an outstanding experience working with Jeff Day, my service advisor at Hendrick BMW. From start to finish, he was professional, attentive, and respectful of my time. He kept me fully informed throughou service advisor at Hendrick BMW. From start to finish, he was professional, attentive, and respectful of my time. He kept me fully informed throughout the entire process, providing clear updates and making sure I always knew what was going on with my vehicle. One thing that really stood out was the loaner car—they provided a new vehicle, which made the experience even more convenient and enjoyable. Everything was handled smoothly and correctly and all my concerns were addressed. I wouldn’t hesitate to recommend Jeff Day to anyone needing service at Hendrick BMW Charlotte. More

Ian and Andrew were exceptional. Got the tires I needed in and installed the same day. Got the tires I needed in and installed the same day. More

I had my new M4 Comp X drive in for what i considered a warranty windshield issue , and worked with Service Advisor Ty Cowan and Shop Forman Justin Massey . Both were Fantastic and treated me with some warranty windshield issue , and worked with Service Advisor Ty Cowan and Shop Forman Justin Massey . Both were Fantastic and treated me with some of the best Service I have ever received from other dealerships of BMW and or other brands . in my opinion they went above and beyond , was also given a new $89k loaner for 2 days , so nice that i was afraid to get it dinged in some parking lot somewhere so i just parked it in my garage and closed the door , did not bring it out again until the return date . in the future if i need a loaner i am ok with anything that rolls , even a Junker . But that M5 Touring station wagon would be acceptable (Hint -hint ) , Would not mind trying out that Ride .. anyways the issue was treated as Warranty with No charge $$ to myself . I will be staying with Northlake BMW for all my future service needs and maybe a new vehicle someday ,, hats off and thumbs up to Both--Ty Cowan and Justin Massey ... Thank you Gary ................... More

Jeff day is a great customer service rep i have been going with him since 2019 and never had a problem or issue. He is very considerate and responsible to my needs and situations that have occurred thos going with him since 2019 and never had a problem or issue. He is very considerate and responsible to my needs and situations that have occurred those the years. Kudos for Jeff More

i truly appreciate your dealership and service center for propmt responses, timely updates, detailed guidance, thoughtful recommendations and excellent customer-focused service. propmt responses, timely updates, detailed guidance, thoughtful recommendations and excellent customer-focused service. More

have been looking for a BMW Z4 for a while now, I missed the ride that I had in Germany, Grace Matthews was an excellent match for me as she explained how Z4 changed over the years. She is deta oriented, me the ride that I had in Germany, Grace Matthews was an excellent match for me as she explained how Z4 changed over the years. She is deta oriented, meticulous and has a deep insight to each vehicle. Really enjoyed working with her and highly recommend her. More

Hendrick BMW stepped up and made good, post-warranty period, on an expensive repair we thought was corrected during warranty. Service Advisor Jeff Day was excellent. period, on an expensive repair we thought was corrected during warranty. Service Advisor Jeff Day was excellent. More