Hendrick BMW Northlake

Customer service was outstanding. I had 4 new tires put on my BMW x3 and waiting in the lounge was comfortable. I had 4 new tires put on my BMW x3 and waiting in the lounge was comfortable. More

Waiting area is comfortable. Chairs are low for seating Staff is very nice. Communication very good. Chairs are low for seating Staff is very nice. Communication very good. More

Very good staff and communication. the waiting area is amazing and the facilities offered to customers is phenomenal. very respectful and all the questions were answered and the care w the waiting area is amazing and the facilities offered to customers is phenomenal. very respectful and all the questions were answered and the care was taken care of. the video to show in detail the issue and resolve is amazing. finally the car wash makes it so good and Ian made me feel at ease about any concerns for my car. More

Great car maintenance service. My service adviser, Ian, was awesome. Very detailed and thoroughly answered all my questions. My service adviser, Ian, was awesome. Very detailed and thoroughly answered all my questions. More

Wife popped a tire. They coordinated an appointment and tow to the dealership because we had no spare and replaced the tire no charge with the hazard plan I had. Everyon They coordinated an appointment and tow to the dealership because we had no spare and replaced the tire no charge with the hazard plan I had. Everyone was very helpful and transparent. I was out of the country and my wife had no problems. They even brought the car back because my wife has two little children. Highly recommend. More

Northlake is our preferred dealership! Amazing, we had some issues and Shane Weaver closed us with a brand new car! Professional, efficient, great!! Amazing, we had some issues and Shane Weaver closed us with a brand new car! Professional, efficient, great!! More

GREAT CAR repair experience. ..FANTASTIC service!!! awful car purchase experience...a monopoly in Huntersville...not good deals at all ..FANTASTIC service!!! awful car purchase experience...a monopoly in Huntersville...not good deals at all More

Steven in the service department was very friendly and helpful during my last 2 visits to have my car serviced. An asset to Hendrick. Great job! helpful during my last 2 visits to have my car serviced. An asset to Hendrick. Great job! More

I usually have a very good experience here. They always assign me service advisor Jeff Day. Always keeps me informed and I never had a problem. I have a hybrid 530e x drive 2023. Been a very go They always assign me service advisor Jeff Day. Always keeps me informed and I never had a problem. I have a hybrid 530e x drive 2023. Been a very good vehicle. Jeff always makes sure my car is cleaned before returning it to me and walks me out to it. More

Epic failure. Brought my 750LI for diagnostic on a timing chain code and the car going into limp mode. On the first visit I was told that the turbo coolant pump ha Brought my 750LI for diagnostic on a timing chain code and the car going into limp mode. On the first visit I was told that the turbo coolant pump had failed even though I replaced it myself a few months prior, When I picked up the seconded, I got a message that my engine temp was high and that was before the car even started. To it back to service and of course left it there again for them to repair. I was told the turbo intercooler pump was bad this time. I told them to get in touch with my extended warranty company. I was told my car was ready to be picked up again. When I picked it up the third time the same message was the about the engine temp being high before I even started the car. Now I am told that the coolant leaked into the engine harness and shorted my DME and they first told me the it would be over 4K to replace and program, So after a few choice words I told them to get my car ready to be picked up and I will go down different avenues to get my car repaired the first time. I am a 40-year tech, over 20 ASE master certified and also carry my L1 for advance engine performance. I was lied to multiple times about my car, and I want it fixed no matter what Hendrick BMW has to do. I was never showed the parts that got replaced and I was never offered the parts to be returned to me.... Oh, and before I forget to mention, I also a auto and truck repair facility in Mooresville. More