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Hendrick Acura Southpoint
Durham , NC
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554 Reviews of Hendrick Acura Southpoint
Best car buying experience We were treated with respect and given a price that other dealers were unable to match. We love our new Acura RDX. Such a professional dealer that tre We were treated with respect and given a price that other dealers were unable to match. We love our new Acura RDX. Such a professional dealer that treats their customers with courtesy and respect. I applaud the high standards this company has. Thank you our salesman, Sam and others we met . More
Fantastic service from sales to servicing my Acura I've owned my Acura MDX for 2 years and have enjoyed the services Acura Performance has ALWAYS offered me. Very friendly and extremely professional p I've owned my Acura MDX for 2 years and have enjoyed the services Acura Performance has ALWAYS offered me. Very friendly and extremely professional people. I especially like the shuttle service to and from the dealership. I know my car is in good hands when I take it to Performance Acura in Chapel Hill!!! A very happy customer! More
Great people to work with! My wife and I had been looking for used MDX's for a week or so in the Raleigh area. Performance had the largest inventory by far so we knew we'd prob My wife and I had been looking for used MDX's for a week or so in the Raleigh area. Performance had the largest inventory by far so we knew we'd probably buy one. But we were pleasantly surprised at how friendly and non aggressive the sales people were. Our salesman, Shon Utsey, was very patient with us and he knew his cars well. We got a great deal and had a zero level of buyers remorse the day after, which is unusual for us. The finance manager was also helpful and fast. More
Great Service, Friendly Staff!!! Needed some work on my 2005 Acura MDX. Called in on a Thursday regarding my no-crank issue and they scheduled me that Friday for service on that probl Needed some work on my 2005 Acura MDX. Called in on a Thursday regarding my no-crank issue and they scheduled me that Friday for service on that problem and to fix a recall I didn't realize existed.....and although I had trouble getting my car there at first and missed my initial appointment that day they still got me in and fixed everything the same day before 5pm! Thanks a bunch! Will return for future device needs!!! More
Wouldn't take my Acura anywhere else! Love the Acura ILX I leased from Performance. I definitely plan to buy my next car from them. As long as John Prillaman is there, I wouldn't consider Love the Acura ILX I leased from Performance. I definitely plan to buy my next car from them. As long as John Prillaman is there, I wouldn't consider taking it for service anywhere else! He's always helpful and willing to spend the time to figure out what my concern is. More
Performance Acura Service Chapel Hill Service there has always been professional and fairly reasonable for repairs. Staff is always courteous and seem to show pride in their brand. This de Service there has always been professional and fairly reasonable for repairs. Staff is always courteous and seem to show pride in their brand. This dealership was one of the major factors in talking my wife into buying another Acura there when her old VW gave out. More
Excellent sales experience, ensure u get the right folks. Been in a market for an MDX for a while, I have had some questionable experience with many dealers. The 5 star rating is for the professional approach Been in a market for an MDX for a while, I have had some questionable experience with many dealers. The 5 star rating is for the professional approach that Kiley Cullotta had. I had to deal with some other sales team members they all are good, some good folks to look out for are Sam and Brian. Sam ensures he takes time to explain the product in detail, in fact he takes way more time that I really wanted to know the features :-) Brian has excellent knowledge of the Acura product line and know show to give a good demo. Despite all the positives and the excellent rating, I did find one person a bit abrasive, I do not want to mention names. The sales teams role is to sell the car and being in sales I do get the aggressive approach by that person. That being said I would highly recommend this Dealer for the professionalism showed by Kiley Cullotta and his willingness to show up home in 10 minutes to address a minor issue. I also want to mention that they processed my paperwork upfront and I had to spend very little time at the dealership on the vehicle pickup date. More
Great sales experience! Ask for Kyle Stapleton as your client advisor. He is wonderful, professional, patient, knowledgeable, hilarious, and NOT pushy at all. Our overall exp Ask for Kyle Stapleton as your client advisor. He is wonderful, professional, patient, knowledgeable, hilarious, and NOT pushy at all. Our overall experience with the entire Performance team was excellent. The sales managers, Sylvester and Jeff, were fantastic as well. Adham, the finance manager, made everything very easy and quick to wrap things up. 5 star experience from beginning to end. Great team! Highly recommend. More
Service Department is the best Service department is thorough, professional and overall a great team. I cannot compliment John Prillaman enough on his great customer service. Reco Service department is thorough, professional and overall a great team. I cannot compliment John Prillaman enough on his great customer service. Recommend the body works department as well. More
Great service; HORRIBLE Sales Department Have bought or leased 3 cars from this dealership over the past 20 years. Was recently exploring another new car from them. My experience has been con Have bought or leased 3 cars from this dealership over the past 20 years. Was recently exploring another new car from them. My experience has been consistent: the Sales Department does not care at all about building a lasting relationship with you - they are in it exclusively for the short-term prospect of getting your money, and if there is any prospect of their making another nickel off of you, their consistent actions have led me to believe they are willing to dive down the slippery slope of marginal integrity in order to get that nickel. Examples: Negotiating a price and then telling you they can't honor the price if it is a lease (3 other dealerships I have worked with HAVE honored the negotiated price as the basis for a lease); enticing you to come in, with high expectation that you can trade in your leased car for a newer car at an equal or lower price "or we will give you a full tank of gas"...and then they can't lease you a comparable car for an equal or lower price, and they won't give you a tank of gas (happened twice). This said, the service department has been highly reliable, customer-centric, and has done very good work. This dealership has had a near monopoly on luxury cars in Chapel Hill (they also have the BMW dealership, but I haven't worked with them), but with new dealerships in Durham and more accessible dealerships in Cary, it is absolutely worth it to buy/lease the car elsewhere, where you feel valued and not cheated. I will never purchase/lease another car from Performance Acura, and I have consistently told my story (above) to anybody who will ask. More