Hemet Chrysler Dodge Jeep Ram

I decided on purchasing a vehicle from this dealership after being refferd by friends as I needed something newer to replace my older model Corolla. My credit is not the greatest actually so I wanted to m after being refferd by friends as I needed something newer to replace my older model Corolla. My credit is not the greatest actually so I wanted to make sure I could get approved before going down there so I filled out their online credit application. I called after receiving an email back from their Internet Department and asked to speak to their manager so they transfered me to Sergio Beltran the General Sales Manager who assured me that he would get back to me as quickly as possible and see what he could do before commiting to a loan approval with me and wanted to make sure that he could get me into what I wanted before making me pretty much waste my time as I did with my local dealers and go down there just to let me know I needed a substantial amount of money down. Well within a few hours he called me back and asked me that when did I want to pick up my car. I was extremely happy but still was not 100% sure because I had been told this before locally, before actually realizing that when I went down to my local dealerships that all they were doing was wasting my time as they all just asked me for some stupid amount of money down and then when they realized I didn't have it then they asked me for a co-signer, Whatever! I made it perfectly clear that I lived in Colton and didn't want to waste my time and gas! Sergio told me that would not be a problem so I committed to coming down on the weekend. Well I never went at least not the first time. I originally had planned to but some unexpected expenses came up and I no longer had the down payment to give down as originally discussed. I received a call from Sal Jaime the salesperson the following Monday and asked me if everything was OK? I told him I no longer had the down payment we had talked about with his manager and was going to hold off. He asked me what if they could do it with no money down. I told him that I highly doubted that was possible but I could probably give him $500 down out of the $2000 I originally was going to put down. He calls me I kid you not like 20 minutes later and says I got bad news and good news. Here we go again.... He say's Ok the bad news is we can no longer qualify you for a used car but the good news is how about a new car with a rebate? I said are you kidding me HELL YEAH!! So we setup another appointment on that wednesday and today I am a proud owner of a 2012 Jeep Patriot and I didn't have to trade my vehicle in either!! I don't know how you guys did it but, THANK YOU!! I will be sending all my family and friends your way... More

A very good dealership,very friendly,and I would recommend everyone to this dealership. They gave me a good payment plan, plus they drove 2 hours to deliver my car from their dealership.:) recommend everyone to this dealership. They gave me a good payment plan, plus they drove 2 hours to deliver my car from their dealership.:) More

I was in need of a new car but I was concerned because I have bad credit. I contacted Sergio Beltran (sales manager) because I have previously bought two other cars from him at other dealerships in the pas have bad credit. I contacted Sergio Beltran (sales manager) because I have previously bought two other cars from him at other dealerships in the past. Sergio knew my personal situation and told me that he was going to try his hardest to get me approved. Within one day Sergio contacted me to get more information and ask what type of car I was looking for. At this point I just needed something new and didn't car what it was as long as it was within my budget. Several hours later Sergio sent me pictures of the car however I was still trying to not get too excited because I had been turned down in the past. Within a few minutes of sending me the pictures he notified me that I had been approved. The best part of the whole experience was that we did everything from my home since I live about 150 miles away from the dealership. Even better was that Sergio had Ernie deliver the car to my house. Thanks to Sergio and Ernie I am now the proud owner of a 2012 Chrysler 200 limited edition top of the line model. I would recommend Ernie and Sergio and Hemet Chrysler Dodge Jeep Ram to all of my family and friends. More

During my visit to the dealership, I was overall pleased with my experience. I was not hounded like most sales people do once you step foot onto their lot; however, I was acknowledged in a professional mann with my experience. I was not hounded like most sales people do once you step foot onto their lot; however, I was acknowledged in a professional manner. Chris was a very nice gentlemen. I felt very welcomed during my visit. I asked several questions regarding lease vs. buying and was educated throughly according to my personal driving needs. I left the dealership as I was only "window shopping at the time" and returned 2 weeks later after I was ready to purchase my (new to me) 300. Fortunately, Chris was working and assisted in my entire experience along with manager Mark. Mark is a very pleasant man and down to earth. Mark was not too pushy and made me aware of all the details. I was provided with an overall welcoming feeling regardless if I was ready to make the purchase and that is why I ultimately returned. All the other employees wore smiles and were attentive. So explore your options when car shopping and definately stop by Hemet Chrysler. I could say the possible con is that the store is somewhat small but on the flip side it is brand new and they can transfer vehicles from different dealerhips. More

I personally thought that Chris Owen (Our Salesperson at Hemet Dodge), did a WONDERFUL JOB, of treating my Wife and I with Courtesy and Respect. He is an Asset to Hemet Dodge. Where everything went Do Hemet Dodge), did a WONDERFUL JOB, of treating my Wife and I with Courtesy and Respect. He is an Asset to Hemet Dodge. Where everything went Downhill is when Ron, (the Finance Manager), came into the picture.His fast talking "I'm going to be your Friend", give with one hand and take with the other", is what shot this Deal down. My Wife and I told Ron what Monthly payment we were comfortable with. We KNOW that the Percentage on the "Work Sheet" that Ron presented to us was 6.99%. So we were FLOORED when he came back with a Monthly payment that was #125.00 MORE (a Month) than what we originally told him we were comfortable with. My Wife and I went home and ran the same numbers through the Edmonds.com loan calculator, and came up with the Monthly payment that we originally wanted. So I emailed our Salesman (Chris)asking him why the BIG difference in the Monthly Payment between Edmonds Payment Calculator and Ron their Finance Manager. He wrote back that he had talked to Ron and He sais that we were mistaken and that the loan percentage was 8.99% (and NOT 6.99%). I told Chris that he was dead wrong, and that BOTH my Wife and I saw the "Work Sheet" and it clearly said 6.99% Adding insult to injury, Ron calls me and leaves a Voice Message with statements like...... "Maybe I didn't make myself clear" , and "Maybe you misunderstood", or "Maybe I didn't explain it thoroughly". That right there, (says to me)..... YOU (the Customer) are wrong,and I'm right". Ron can go on all day about the Percentage rate, but I feel he was just padding the Sale. 2 Days later we purchased a "2011 Dodge Challenger Rally", with EVERY OPTION IMAGINABLE. In fact, they even threw in the upgraded "Mopar Leather" for FREE! I could go on and on about the options, but it would be easier to say, that it had EVERYTHING except the Buttons you can program to open your Garage Door from the Vehicle. When all was said and done, we came Home with the SAME Challenger that Hemet Dodge was going to have Transferred from Moss Bros in Moreno Valley. We ended up buying it 2 days later, directly from Moss Bros at 6.99%!!! That was a Savings of over $4K, that Ron wouldn't budge on the price. On top of that, every Dodge/Mopar option I bought that day, was at DEALER COST! I would NOT recommend Hemet Dodge to anyone, unless they get their act together. When we first went in, they told us they were a "New" Dealership that had only been open 5 Weeks. I can't see how thy could last another 5 Months, treating people the way we were treated! BUYER BEWARE!!! More