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Hemet Chrysler Dodge Jeep Ram

Hemet, CA

3.9
2,777 Reviews

425 Motor Way

Hemet, CA

92545

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Showing 2,777 reviews

October 27, 2020

The employees were nice, but never fixed my mechanical issue so wasn’t good visits 3 times in a row. Also, very hard to contact. More

by Katherine Tafoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Rivera
Nov 10, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Katherine, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. ServiceManager@HemetCDJR.Com

Nov 11, 2020 -

Katherine Tafoya responded

I’ve tried telling this location what was wrong and they still have done nothing about it. I even told Nissan (where I got the car) to see if they could fix it while it’s still under warranty and they still haven’t called me to make an appt.

October 26, 2020

That did an excellent job very great service, good communication no complaints thank you for the good work. I wish more delicious like your. I would deathly recommend your dealershid More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera, Carlos Aikerman, Jessica Gonzalez, Lilly Lizarraga , Leo Akers
Oct 26, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Leo, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 26, 2020

HCDJR is the place to take your car for service. Diego is very professional and I trust him with my vehicles. He is very informative and I don’t feel like he’s trying to just up sale me. More

by OREONDALBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera
Oct 26, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

We are very happy to hear that Diego provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

October 25, 2020

Horrible service dept. no communication between them and parts dept. service dept staff show no sense of urgency or seem to care about customer service More

by SALCARRION
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sergio A Beltran, Jessica Gonzalez
Nov 09, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Sal, thank you for bringing this problem to our attention. We’d love to learn more about it and help you further. Please reach out to our service manager. Thank you. ServiceManager@HemetCDJR.Com

October 25, 2020

Dealership has a great facility, and service is great. Diego Rivera is the guy to go to; always friendly and attentive. I keep bringing my car for service here More

by MURILLO2387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Rivera
Oct 26, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your thoughts on working with Diego and our team. We're glad to hear they delivered such a great experience!

October 25, 2020

Starting with general manager not doing his job TIM to all the other people that I mentioned up untill now for the past 2yrs jeep being more at shop then with us becouse motor / transmission and more mech More

by Raquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Safley, Diego Rivera, Carlos Aikerman, Leo Akers
Nov 09, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Raquel, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to reach out to us at your earliest convenience. ServiceManager@HemetCDJR.Com

October 24, 2020

Leo was absolutely wonderful!! He took great care of my Jeep! Everybody was professional, warm and friendly. I will definitely recommend this dealership to others! More

by heaven4777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Akers
Oct 26, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Hello there! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Leo, and we look forward to working with you again.

October 23, 2020

Everything went well, but you need to have someone clean off what they touch. Our steering wheel wasn't black when we brought it in. More

by wadeheisen
Recommend Dealer
Yes
Employees Worked With
Carlos Aikerman
Oct 23, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Hemet Chrysler Dodge Jeep Ram. We appreciate your business. We will certainly pay more attention to our cleaning in the future. Thank you for bringing it to our attention. We hope to see you again soon!

October 23, 2020

Jessica is the epitome of customer service!Takes the Jessica is the epitome of customer service! Takes the time to ensure I fully understood what to expect and relayed the service recommendations to me More

by mmuela55
Recommend Dealer
Yes
Employees Worked With
Jessica Gonzalez
Oct 26, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Hello there! Thank you for choosing Hemet Chrysler Dodge Jeep Ram, your feedback and rating mean a lot to us. We're glad Jessica was able to help, and we hope to see you again!

October 22, 2020

Other than the wait times. Our service from all members we interacted with was great! They were very informative about every step and questions we had. More

by CASTRORUDY_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Becerra
Oct 22, 2020 -

Hemet Chrysler Dodge Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hemet Chrysler Dodge Jeep Ram.

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