Hemet Chrysler Dodge Jeep Ram

The service itself was adequate, the communication and interaction while trying to reach anyone is horrendous. The way calls are handled and received is terrible. After all this my car was left in a very interaction while trying to reach anyone is horrendous. The way calls are handled and received is terrible. After all this my car was left in a very difficult spot to drive out of More

I got a remanufactured engine installed. When I left dealership after install and got on the freeway with vehicle a red lighting bolt warning came up on dash. Car started stalling, speed dropped drastic dealership after install and got on the freeway with vehicle a red lighting bolt warning came up on dash. Car started stalling, speed dropped drastically and would not accelerate over 40 miles per hour. I had to get off the freeway and have vehicle towed back to dealer to find out the throttle was not connected properly. Vehicle was not test drove on freeway after repair. This was very scary and dangerous and could've caused a serious collision on the freeway. More

Next time someone wants to leave, don’t make them feel as if they can’t or throw a sales person to go with them. Unnecessary. Thank you for the car. if they can’t or throw a sales person to go with them. Unnecessary. Thank you for the car. More

We were very pleased with the customer service we received from Chad Norton and Mitch Jensen. They made the deal quick and easy. We are very happy with our Ram Diesel. We will be referring our friend received from Chad Norton and Mitch Jensen. They made the deal quick and easy. We are very happy with our Ram Diesel. We will be referring our friends and family over to them for any future car needs. Thanks to Erin Pedder for the referal. More

Excellent, as always. Have been a customer since 2006. Did not like when location closed for a time and had to drive to Temecula for service. Did not like when location closed for a time and had to drive to Temecula for service. More

Honest mistake with the Service Advisor who wrote the service repair up. He was had the understanding that the dealership used 100% synthetic for diesel engine oil changes. We had a conversation about it service repair up. He was had the understanding that the dealership used 100% synthetic for diesel engine oil changes. We had a conversation about it. After the service was completed another Service Advisor told me that they used a blended oil. More

I have received the worst experience at this dealership. They have the worst customer service. They never respond or call back . Your on hold for someone and they keep transferring you. I bought a 2021 Jeep They have the worst customer service. They never respond or call back . Your on hold for someone and they keep transferring you. I bought a 2021 Jeep and the first day I had problems with it. I just got it back after they had it for over a month and still having problems now I have to go back I will never recommend this place. And I will let people know how terrible the service is. Sergio never follow up . Apparo has the worst customer service She was supposed to help me find another Jeep and I never heard back from her after I told her I didn’t want a black one Leo is one of the rudest people Thereif I could give them a minus it would be -10. More

Really stupendous customer service. Everything I could have asked for, besides maybe having a little more information on all the extras after the MSPR price tag. have asked for, besides maybe having a little more information on all the extras after the MSPR price tag. More

We had a very long and unsatisfactory experience with this dealership. They had our vehicle for over 7 weeks. The first service person, Vanessa was easy to deal with and we felt like she really cared a this dealership. They had our vehicle for over 7 weeks. The first service person, Vanessa was easy to deal with and we felt like she really cared about how long it was taking to find the problem. Suddenly we a new service person to deal with. He was not very knowledgeable about our situation and tried to cover himself by lying to us. After several calls that they were unsure of the problem we suddenly received a phone to pick up the truck and it was fixed. The problem they found and fixed was the same we were previously told wasn’t the problem. So whatever they did to stop the drain on the battery is fixed but we really aren’t sure what was done. We expressed our displeasure with the assistant service manager. He promised to call us the following week with a more detailed explanation of what was done. We never received that call. The wait to just get an appointment was 2 weeks. So the wait included we were without our vehicle for over 9 weeks. What kind of customer service is that. To make matters worse during the time our truck was in for service our car would not start. We had to have it towed to the same dealership. We were without transportation then. The original service person arranged for a loaner. My husband missed an appointment for skin cancer surgery because of it. It took then over a week to tell us it was only a bad battery on a car only 2 1/2 years old. Bad products bad service have left us very unhappy and wondering if we need to change the make of car and truck we drive. More

Good sales manager good customer service and I'm satisfied with my new 2020 Chrysler 300 I'm looking forward to purchasing the 2021 and 2021 satisfied with my new 2020 Chrysler 300 I'm looking forward to purchasing the 2021 and 2021 More