Hemet Chrysler Dodge Jeep Ram

The sales team, specifically management, lied and fibbed their way to pad a sale by claiming GAP insurance and a security subscription were "required" on the contract. We've never had any dealership tell us their way to pad a sale by claiming GAP insurance and a security subscription were "required" on the contract. We've never had any dealership tell us those options were required and felt cheated once we confirmed this was not true. On top of the lies, our purchase left the lot and the maintenance light turns on. We made it home 90 miles from the dealership. We contacted the sales person to help us resolve the maintenance issue, where he downgraded our problem and made it seem as it wasn't a big deal. They also wanted us to drive the car all the way back to the dealership so they can check the maintenance issue. We did not feel safe driving a truck with an unknown issue and requested for somewhere local we can take it or have it towed back to the dealership. The sales team did not accept that alternative, imploring we drive it back. It took a call to the service department and having it escalated up the chain for this issue to be resolved without a much bigger and further inconvenience for us. If I can just grade the service department, I'd give them a much higher rating. Sales? Not so much. More

Brought in my Ram 1500 for an oil change and inspection. I dropped it off and went to the Hemet airport for breakfast. When i got back my truck was already done and read to go. Wow! That was inspection. I dropped it off and went to the Hemet airport for breakfast. When i got back my truck was already done and read to go. Wow! That was fast.. More

The best thank you hemet dodge service was A1 thank you much the experience was one of a kind made buying a car easy and less stressful much the experience was one of a kind made buying a car easy and less stressful More

Communication and salesperson, Brandy, was great! I live over 200 miles from dealership and she met us halfway. 2020 Charger RT is awesome! Highly recommended! over 200 miles from dealership and she met us halfway. 2020 Charger RT is awesome! Highly recommended! More

Muy buen mantenimiento y atención para mi y mi camioneta todo perfecto muchas gracias a dodge hemet y a Diego grasias por todo el servicio todo perfecto muchas gracias a dodge hemet y a Diego grasias por todo el servicio More

Excelente servicio, garantía y trato, muchas gracias en especial a Diego Rivera por su atención y amabilidad, siempre atento y al pendiente de nuestras necesidades especial a Diego Rivera por su atención y amabilidad, siempre atento y al pendiente de nuestras necesidades More

Service Rep/Carlos was exceptional; he was respectful and fully explained all aspects of the repair. However your service dept. needs MAJOR help answering phone calls! fully explained all aspects of the repair. However your service dept. needs MAJOR help answering phone calls! More

Took my Jeep in for an upgrade and was in and out in one hour. Was assisted within minutes of my appointment and work was started. Waiting area was clean and comfortable. hour. Was assisted within minutes of my appointment and work was started. Waiting area was clean and comfortable. More

I bought a used Volkswagen Jetta and was “helped” by Tong Champ. I contacted him COUNTLESS of times trying to get updates on things such as when my antenna parts would be ordered (since my car was missing an Champ. I contacted him COUNTLESS of times trying to get updates on things such as when my antenna parts would be ordered (since my car was missing an antenna cap and I was told they’d fix this for me). Each time, he would say, “I’ll call you back” and he NEVER does each time. Overall I had the worst car dealership experience I have ever had here and will definitely tell the people I know to avoid this place. More

Every time I go in the staff is Always professional and courteous. Everyone from the the moment I enter greets me and everybody else asks me if I'm okay if I've been out it's great courteous. Everyone from the the moment I enter greets me and everybody else asks me if I'm okay if I've been out it's great More