Hemborg Ford - Service Center

I would not recommend coming here. I went to the dealer to get a new key fob due to me replacing battery and I could not get the shell to stay together after changing battery . I was told by mike that the to get a new key fob due to me replacing battery and I could not get the shell to stay together after changing battery . I was told by mike that the missing part was preventing it from doing so which is not true because the extra one I have has the same missing part but the shell still holds together and still Works anyway, Steve sold me the key fob and than sent me to the service department for programming. I went to the service department to get the key fob programmed and was told by a gentleman named mike that he could not get the car in today to program it and to come Back another day which was no problem. I came back today almost two weeks later to get the key fob programmed. Here is My issue, neither Mike or Steve failed to mention that there would be a extra fee for programming it and how much it would be. If I would of know this I would not Of bothered purchasing one since I had an extra key fob. These guys need to be up front with customers and let them know that there is extra fees for issues like this. If this os so hard to communicate than just include the programming fee in with the price of the key fob price. That way customers know up front what to pay. More

My car has been in their shop for 4 1/2 weeks for a known failure. I know they can't get the part due to the supply chain issues but they promised me a 30 day rental. I can't get a hold of my rep or the serv failure. I know they can't get the part due to the supply chain issues but they promised me a 30 day rental. I can't get a hold of my rep or the service manager. I keep being told they will call me back. the couple times I did talk to someone they say they are waiting for approval. They know they will have my car for 9 weeks minimum waiting for the transmission module (which is part of a known failure on their transmissions.) So I am completely screwed. The worst part is they didn't even call after I first dropped it off. They accidentally tested me thinking I was someone else. Fail. More

The service department has poor communication. Did not return our phone calls regarding the status of our car and was rude on the phone and in person when picking up the vehicle. I will find another deale return our phone calls regarding the status of our car and was rude on the phone and in person when picking up the vehicle. I will find another dealership to service my vehicle at. More

Service center is very poorly managed, no communications at all. The service writers don’t call the customers or check up on the parts department. Very poor service! at all. The service writers don’t call the customers or check up on the parts department. Very poor service! More