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Hemborg Ford - Service Center

Norco, CA

4.0
141 Reviews

141 Reviews of Hemborg Ford - Service Center

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June 12, 2022

Robert made sure my experience was efficient and professional. The best service I have had in a long time. More

by JamesdeniseJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Hemborg Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 31, 2022

Mike gave us excellent customer service. He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 More

by Cowgirlyca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Jun 03, 2022 -

Hemborg Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Hemborg Ford Team

May 30, 2022

Have serviced my cars at Hemborg for years. Would not go anywhere else for service and repairs. Thank you Luis for your help. Dee McGroarty More

by Dee McG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Hemborg Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 29, 2022

Terrible service left for a day and didn’t get service promised done. Won’t be back More

by Ftfuddermucker@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Quintero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Hemborg Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 28, 2022

My technician, Portia, was very helpful when I went in to have my Fusion serviced. Not only did she ensure that my car could be serviced before the time I needed it, but she answered any and all questions I More

by Chris R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Portia
Jun 02, 2022 -

Hemborg Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 18, 2022

I had trouble finding a new ford dealer after moving south. Other dealer would not honer my post purchase extender service and warranty package. From the firs service to this complex transmission servic More

by avsjsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
May 23, 2022 -

Hemborg Ford responded

avsjsu, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Mike went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 14, 2022

Brought F150 truck in Saturday morning for oil change at 7:30 am. Was told it would be 2 1/2 hours. Came back in 2 1/2 hours and was told it would be another 2 hours. I told service tech to bring my truc More

by JO
Recommend Dealer
No
Employees Worked With
Robert Quintero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Thorp
May 19, 2022 -

Hemborg Ford responded

Thank you for taking the time to share your recent experience at Hemborg Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 07, 2022

Worst experience ever. Had my car 3 months. Was told it would have gas and washed. Didn’t happen. You would think after having someone car that long that would be done. Was More

by fabferg5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Porscha
May 11, 2022 -

Hemborg Ford responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

May 13, 2022 -

fabferg5 responded

I would love to talk with you. My number is +19515314197. Call anytime after 2pm

May 04, 2022

Thank you Luis for always being kind & knowledgeable & getting the job done. Its always a great experience doing business with you. More

by MsCornejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Hemborg Ford responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Hemborg Ford Team

April 20, 2022

Great service. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. More

by jaimevillegas1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristin , Pat Thorp, Jackie Luizzi
Apr 25, 2022 -

Hemborg Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

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