Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
143 Reviews of Hemborg Ford - Service Center
Sort by
July 06, 2018
Oil change We had both of our cars serviced, and Hemborg Ford did a great job! The employees work as a team to assure that time is not wasted. Fast, friendly an We had both of our cars serviced, and Hemborg Ford did a great job! The employees work as a team to assure that time is not wasted. Fast, friendly and the popcorn's delicious. More
by Mustang
Employees Worked With
July 06, 2018
Excellent Robert Quintero and Luis went out of their way to make sure my car was fixed and ready for a trip out of state I made with my family. Thank you! Robert Quintero and Luis went out of their way to make sure my car was fixed and ready for a trip out of state I made with my family. Thank you! More
by fabyl
June 24, 2018
Recall Always excellent service provided by excellent employees. From check in until picking up my car the experience was positive and I will certainly retur Always excellent service provided by excellent employees. From check in until picking up my car the experience was positive and I will certainly return for other service needs. Thank you for employing A+ individuals who put the customer first. You guys are awesome More
by Sharon
June 15, 2018
The best place to take my car The service was 100% better that what I spected Treat women with respect and not over charge My car runs again like a brand new car Thank you The service was 100% better that what I spected Treat women with respect and not over charge My car runs again like a brand new car Thank you More
by Luz12
Employees Worked With
May 24, 2018
Great experience Mr. Cortes provided positive attitude, attention to detail. The process was quick and pretty easy. He is people oriented and delivers good cus Mr. Cortes provided positive attitude, attention to detail. The process was quick and pretty easy. He is people oriented and delivers good customer service skills. I will recommend Tony Cortes and Hemborg Ford for friendly, professional, dedication and commitment to their "Patrons". More
by ehpadilla7
Employees Worked With
April 30, 2018
Faster services This time Mr Mendiola help me whit better and faster service and time than my first visit. I don't know if it was because my first service visit was f This time Mr Mendiola help me whit better and faster service and time than my first visit. I don't know if it was because my first service visit was free . More
by Mickey
Employees Worked With
April 05, 2018
Great friendly service! Even though I didn't have an appointment...they were able to get me in an out pretty quick while I waited. Special thanks to Tony! Even though I didn't have an appointment...they were able to get me in an out pretty quick while I waited. Special thanks to Tony! More
by Randysmith
Employees Worked With
April 04, 2018
Easy and simple experience I went in for an oil change and the process has always been simple with Jose. He’s always quick about getting my car in to get serviced. The only nega I went in for an oil change and the process has always been simple with Jose. He’s always quick about getting my car in to get serviced. The only negative thing about the process is the wait time to get my car finished. More
by Emily1013
Employees Worked With
March 28, 2018
Overdue Oil Change Jose was awesome, he didn't give me a hard time about waiting so long to get my car serviced. He kept me informed and the service was complete in a s Jose was awesome, he didn't give me a hard time about waiting so long to get my car serviced. He kept me informed and the service was complete in a short time. More
by Beckisfarm
Employees Worked With
February 07, 2018
Stay away. They are bunch of liars and thieves. Please read Took my 2010 F-350 6.4L to get checked for a leak under passenger side, wheel well area running down the frame. My mistake was the description on Took my 2010 F-350 6.4L to get checked for a leak under passenger side, wheel well area running down the frame. My mistake was the description on the leak. I called it a OIL based clear fluid. Biggest mistake and now I'm paying the price for it. So I drop off vehicle to be inspected and diagnosed. I get a call from device advisor saying the leak is coming from upper radiator hose and O-ring. Trusting their knowledge I ok the repairs. I live in Eastvale (short drive up the road) park my truck and see no issues. I then drive it few days later and notice same leak still there. I call George service advisor and let him know. After a heated exchange I agree to let them take a look again. By this point I'm already very upset after spending few hundred dollars (warranty expired) to learn leak is still there. George and I go back and forth. I want my money back. How do I know I really had a leak in the hose and O-ring to begin with? How do I know they really did pressure test it? That is not the leak I pointed out and went in for. Mind you, all my services have been done at Hemborg. Long story short, he calls me couple hours later and says. "The fluid is condensation from your A/C condenser, it's just water, it's normal." Now I really lost my mind. I could not begin to understand how I was charged few hundred dollars for something that did not solve my issue. So I ask to speak to service manager Robert Quinteros. He asks for few days to look into the issue. By now it's been 2 weeks since service date. Me and him go back and forth and tells me, the upper hose and O-ring were a recommendation from Ford because it's an ongoing issue with the 6.4L engines. I would think they call and ask first. Robert says he pulled my paperwork and I described the leak as an oil based leak not a water based leak. Remember me saying earlier it was a big mistake, well it just cost me few hundred dollars. He says the oil based leak is no longer there. This one is a new leak because it's water based. I could no believe what I was hearing. Same area, same amount. So I ask service manager if he can give the owner my contact info because I was not satisfiedwith his response. He told me "HE WILL NOT CALL YOU BACK". I said really? Can you just please give him my info. He replied "I will talk to him myself". By this time Robert is offering to give me half of the amount spent. That's very odd right, either you are responsible or not. Either you refund my money or tell me to go fly a kite. Robert calls me back today and says "the owner did not agree with me. He believes I was too generous and should not give you anything back." I asked Robert if I can have his contact info to hear it for myself. I'm not too sure he even spoke to him. He says, "no you can't, that's why he has us the managers". So here I am, out few hundred dollars all because I described my leak as an oil based leak vs a water based leak. Had I of said water based leak in the beginning things would if been different. More
by Oilman1978
