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Hemborg Ford - Service Center

Norco, CA

3.9
143 Reviews

143 Reviews of Hemborg Ford - Service Center

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April 16, 2025

Negligence, Lack of Accountability, and Zero Transparency — Proceed with Caution I brought my vehicle to Hemborg Ford in December 2024 to repair a leak. They diagnosed the issue as needing a transfer case More

by ChrisPValdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tor Hemborg
Apr 18, 2025 -

Hemborg Ford responded

We would like the opportunity to speak with you directly regarding your experience.

Apr 18, 2025 -

ChrisPValdez responded

Hi Robert, I'm sure you're very familiar with my experience, as we've had several conversations over the course of this situation — and just to note the recent ones: We spoke on 04/03/25, and after I emailed Mr. Hemborg directly, you called me on 04/04/25 to confirm that the dealership would not be covering the cost to correct the issue. I still gave you the opportunity to review and speak with Mr. Hemborg again. After more than a week of patience, you contacted me on 04/15/25 just to reiterate that no resolution would be offered. So I’m a bit confused by your public comment stating you’d like the opportunity to speak with me directly — you’ve had my contact information, and if that conversation was truly desired, I would assume a direct call would have been made. Let me be clear: there is no need for further discussion unless Mr. Hemborg is now willing to reconsider and make this right. And if that’s not the case, then we can speak again during arbitration, as that will be my next course of action. I’ve made it clear that I avoided posting publicly because I hoped your team would correct this internally — that would have reaffirmed that your leadership stands behind its work and takes accountability when mistakes happen. Unfortunately, that hasn’t been the case, which is why I’m now sharing my experience — not out of anger, but in the hope that others won’t go through the same unnecessary stress and delays.

November 24, 2024

Excellence and integrity in the service department keeps us coming back. Gus is great! Thank you!! More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Nov 25, 2024 -

Hemborg Ford responded

Thank you, Julia! We’re thrilled to hear about your positive experience with our service department and Gus. Your loyalty means a lot to us at Hemborg Ford. We look forward to serving you again in the future! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

October 08, 2024

I can’t quite understand why I was going to be charged $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication! More

by Cristinacasas1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Oct 11, 2024 -

Hemborg Ford responded

Thank you for your feedback, Cristina. I appreciate your compliments about Elias and his communication. Thank you for voicing your concern regarding the sensor replacement charge. It’s our goal at Hemborg Ford to maintain transparency in our pricing. If you’d like to discuss this further, please feel free to contact me directly. We value your input and hope to serve you better in the future! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

March 04, 2024

very bad service, they do not resolve, I do not recomended Hemborg Ford to any one. More

by rrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Mendiola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Hemborg Ford responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

March 03, 2024

Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a More

by Alfred29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Hemborg Ford responded

Thank you for leaving us this great review, Alfred! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Hemborg Ford Team

January 12, 2024

I am always happy with the service performed at this dealership, and with the advice from the service advisor. More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Nava
January 09, 2024

Thank you Tor, Robert and Gus for all your help and wisdom on making my visit easy. We have always trusted and recommended Hemborg Ford and always will. All employees are friendly and professional and More

by katerwin4470@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2023

Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an More

by rtbuhrman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Hemborg Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 09, 2023

Bought my 2016 truck here and have bringing it for regular service since. Tony is the best service advisor. I appreciate being treated with respect. The service has always been fair, efficient and More

by iceyllama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Hemborg Ford responded

Thank you for the wonderful review and for traveling to Hemborg Ford from quite a distance, we appreciate your business. I will be sure to share your kind words with Tony. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 08, 2023

Jose’s assistance was very professional and courteous. He is honest when it comes to service work needed and provides good advise. More

by Ralphmartinez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Hemborg Ford responded

Ralph, thank you for the awesome feedback! Jose is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

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