Hemborg Ford - Service Center

Negligence, Lack of Accountability, and Zero Transparency — Proceed with Caution I brought my vehicle to Hemborg Ford in December 2024 to repair a leak. They diagnosed the issue as needing a transfer case — Proceed with Caution I brought my vehicle to Hemborg Ford in December 2024 to repair a leak. They diagnosed the issue as needing a transfer case reseal, oil pan reseal, and CV shaft replacements. While in their care, my vehicle sustained over $8,000 in physical damage — reportedly due to the hood not being latched during test drive or the wind catching it while in the garage, depends on which of their conflicting stories you believe. What’s worse is that I wasn’t notified of the incident until 03/01/25, only after I noticed my vehicle was no longer on the lot and contacted them. I later found out that the repair documentation was created on 02/28/25— meaning they had moved the vehicle and started repair process before even telling me it had been damaged. Due to delays from defective parts and backorder items the repair took nearly a month. Even more alarming: on the day of the damage 02/27/25, my vehicle began issuing several system alerts: - Powertrain malfunction - Service steering - Charging system fault - TPMS fault - Service engine soon (multiple) None of these alerts were acknowledged or documented by the technician. When I picked up the vehicle on 03/27/25, I made it less than half a mile before it began shuddering severely. I returned immediately and was told it sounded like a transmission issue but was told it was unrelated to anything they had done. At Ford Corporate’s suggestion, I gave Hemborg Ford another chance. After a test drive with the Service Manager who noted the issue right away as well took it in and informed me it may be a program issue, after a few days at the dealership I was later told I’d need to authorize $6,000 for a transmission teardown and $800 to reprogram the TPMS. The TPMS warning itself specifically stated that this issue could result from battery or camera replacement — both of which were performed during service. Also worth noting: over 50 miles were added to my vehicle during their care with no explanation or documentation. When I asked about this, they offered no evidence or accountability. I emailed the owner, Mr. Hemborg, directly — he never responded. Instead, I received a call from the Service Manager who informed me that he reviewed the alerts and confirmed they occurred on days my vehicle was in their care but are unrelated to my issue. I was told their internal records “could not be shared with me.” He also said he spoke with Mr. Hemborg again and that they would not accept any responsibility whatsoever for the damage or ongoing issues. This vehicle was my family’s primary transportation. Due to their delays and mishandling, we missed holidays, birthdays, and business obligations. As a business owner and member of the Hispanic Chamber of Commerce, I would never treat a customer the way I’ve been treated — especially not after being given every opportunity to make it right privately. If you’ve experienced something similar at Hemborg Ford, please reach out — my team would be interested in speaking with you. Bottom line:There was a clear opportunity to take ownership and do the right thing. Instead, I got silence, deflection, and a vehicle in worse condition than when I brought it in. Proceed with caution. More

Excellence and integrity in the service department keeps us coming back. Gus is great! Thank you!! us coming back. Gus is great! Thank you!! More

I can’t quite understand why I was going to be charged $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication! $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication! More

very bad service, they do not resolve, I do not recomended Hemborg Ford to any one. recomended Hemborg Ford to any one. More

Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for about 3-5 days. Excellent service! More

Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with any delay or completion of service as soon as possible. Service is always stressful for time or money concerns but I am totally satisfied when I bring my vehicles to Luis and Hemborg. Thank you, Robert More

Bought my 2016 truck here and have bringing it for regular service since. Tony is the best service advisor. I appreciate being treated with respect. The service has always been fair, efficient and regular service since. Tony is the best service advisor. I appreciate being treated with respect. The service has always been fair, efficient and done right. I have many other options for service but I chose to drive the extra distance for the great service. More

Jose’s assistance was very professional and courteous. He is honest when it comes to service work needed and provides good advise. He is honest when it comes to service work needed and provides good advise. More