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Hemborg Ford - Service Center

Norco, CA

4.0
141 Reviews

141 Reviews of Hemborg Ford - Service Center

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October 08, 2024

I can’t quite understand why I was going to be charged $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication! More

by Cristinacasas1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Oct 11, 2024 -

Hemborg Ford responded

Thank you for your feedback, Cristina. I appreciate your compliments about Elias and his communication. Thank you for voicing your concern regarding the sensor replacement charge. It’s our goal at Hemborg Ford to maintain transparency in our pricing. If you’d like to discuss this further, please feel free to contact me directly. We value your input and hope to serve you better in the future! Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

March 04, 2024

very bad service, they do not resolve, I do not recomended Hemborg Ford to any one. More

by rrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Mendiola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Hemborg Ford responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

March 03, 2024

Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a More

by Alfred29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Hemborg Ford responded

Thank you for leaving us this great review, Alfred! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Hemborg Ford Team

January 12, 2024

I am always happy with the service performed at this dealership, and with the advice from the service advisor. More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Nava
January 09, 2024

Thank you Tor, Robert and Gus for all your help and wisdom on making my visit easy. We have always trusted and recommended Hemborg Ford and always will. All employees are friendly and professional and More

by katerwin4470@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2023

Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an More

by rtbuhrman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Hemborg Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 09, 2023

Bought my 2016 truck here and have bringing it for regular service since. Tony is the best service advisor. I appreciate being treated with respect. The service has always been fair, efficient and More

by iceyllama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Hemborg Ford responded

Thank you for the wonderful review and for traveling to Hemborg Ford from quite a distance, we appreciate your business. I will be sure to share your kind words with Tony. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

December 08, 2023

Jose’s assistance was very professional and courteous. He is honest when it comes to service work needed and provides good advise. More

by Ralphmartinez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mendiola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Hemborg Ford responded

Ralph, thank you for the awesome feedback! Jose is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

November 10, 2023

I bought a 80. 000$ dollar truck and they wanted to charge me 700$ to replace something that needed a few screws. Think twice!! More

by Tenspdr
Recommend Dealer
No
Employees Worked With
Tony
Nov 15, 2023 -

Hemborg Ford responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I hope to hear from you soon. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

November 01, 2023

Ordered a car with dealer installed options that were never delivered even though ford sent them to the dealership. Trying to resolve the issue the store manager lied several times that the parts were be More

by 530ktmpilot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fleet dept mgr and sales mgr
Nov 06, 2023 -

Hemborg Ford responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

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