Hemborg Ford

They were helpful in securing a rental for me later in the day and keeping costs down. the day and keeping costs down. More

Service writer Mike helped me check my car in and was very attentive to letting me know when it was completed and everything went very well very attentive to letting me know when it was completed and everything went very well More

Had a recall on my Expedition was told would be done in 2 days. Told them I absolutely had to have it the next day because I was going to work. Day two no call so I had to call them. Of course it wouldn’t be days. Told them I absolutely had to have it the next day because I was going to work. Day two no call so I had to call them. Of course it wouldn’t be done. Was told they would give me a rental for one day. Problem with that is my work requires me to be on 3 days 72 hr shift. They knew there was a possibility that my recall would have the problem that would take longer. Just tell me so I can plan accordingly. I’m tired of calling people and doing their job for them. It got mitigated but only after I made a big complaint. It just gets old!!! More

Went in to have an oil change and look at door lock actuator which was not working. Was later called and told the actuator would cost $650 to replace. I denied service and purchased the actuator from actuator which was not working. Was later called and told the actuator would cost $650 to replace. I denied service and purchased the actuator from them for $30 and spent 2 hours of my time doing it myself. How can you justify charging that much when your own parts department carries the part for so cheap. Service department is a total scam will never be back to this dealer. More

The service department treat and you vehicle with professionalism. Have never had a problem and recommend to family and friends. Just recently service Man Mike was very helpful professionalism. Have never had a problem and recommend to family and friends. Just recently service Man Mike was very helpful More

I brought my truck in for a rattle noise upon starting. From the first phone call to schedule the appointment the staff was great. Mike kept me up to date on the progress and get me a rental very quickly a From the first phone call to schedule the appointment the staff was great. Mike kept me up to date on the progress and get me a rental very quickly as soon as it was determined that they were going to have the truck for a few days. I’ve gone to other ford dealerships because they were closer and the service doesn’t even come close to the outstanding service I get at Hemborg. More

I was very happy with the service. I was told possibly 3 days and the recall was done in 1. I still have to go back for the ordered part, but everything was great. Thank you. I was told possibly 3 days and the recall was done in 1. I still have to go back for the ordered part, but everything was great. Thank you. More

Brought my Fusion in for its 90,000 service. Luis handled my service and did (as always) an excellent job of hearing and addressing my concerns in a professional manner and keeping me informed Luis handled my service and did (as always) an excellent job of hearing and addressing my concerns in a professional manner and keeping me informed of my car's status up to delivering it back to me. Can't ask for a better service provider! More

Hemborg Ford is a poorly managed dealership and their technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers don't know what they are doing. Here was my experience: I made an appointment to have my backup camera replaced (there was a recall) and to have my brakes checked. I told the service department when I made the appointment that I had a breathalyzer in my car. They said "no problem," "bring the car in." They said that they "had experience" servicing cars with breathalyzers. When I brought my car in on the day of the appointment, the tech, Portia, said they couldn't service my car because they needed new "tips" for the breathalyzer in order to service my car. Hemborg Ford should have told me this to begin with. But I took my car home and ordered the tips and made a second appointment to take the car in once the tips were received. At the second appointment, I gave Portia the tips for the breathalyzer. She called me a few hours later saying that none of the techs at Hemborg Ford could figure out how to start the car with the new tips and added that no one wanted to service my car because they were afraid of getting Covid. She asked me to pick my car up, after telling me it would be in the shop for three days. Why didn't she tell me this in the first place? I wouldn't have gone through the trouble to get the tips and return to Hemborg Ford for a second appointment. The morning following the second appointment Portia called me complaining that my car was blocking the service area and to come pick it up immediately. I then called the service manager several times to complain about the situation and he was too busy to return my call, even though my car was blocking the service entrance. I finally had to go to the dealership to retrieve my car and when I did I asked to speak to the manager in person. He finally appeared, somewhat reluctantly. When I explained that his techs never should have offered to service my car in the first place--given that they didn't know what to do with a breathalyzer--he claimed that his techs had tried to start my car with the tips but couldn't figure out how to move the car. He never mentioned that they were afraid to do so because of Covid, as Portia contended. So which was it? Incompetence or fear of Covid? Upshot: Hemborg's agreement to service my car with a breathalyzer and its ultimate failure to do so--even though they said they had experience servicing cars with breathalyzers--resulted in a $150 violation for me. Here's kicker: The service manager said he would be happy to help me with any other maintenance needs in the future. Find another repair shop if you need service on your Ford, especially if you have a breathalayzer. More

Luis was wonderful to work with! And he’s a vet! Go check him out if you need service on your ford And he’s a vet! Go check him out if you need service on your ford More