Hemborg Ford

Terrible bought a used 2021 ford explorer with 64000 miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs drives miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs driveshaft replacement, differential replacement and now the 4th time a transfer case that's costing 2500 dollars. From my service advisor jose all the way to the supervisor Robert have been lack of communication and 0 customer service. Sometimes a week would go by before I received a call back from Robert or Jose. With this 4th time being told " you should be happy with these repairs" to " well you did by a used car" so I'm guessing the sales guys and the service guys are incahoots one sells bad cars the other takes us for a ride with repairs. No accountability tried talking to used car sales manager still waiting for a call back going on 5 days. More

Excellence and integrity in the service department keeps us coming back. Gus is great! Thank you!! us coming back. Gus is great! Thank you!! More

I can’t quite understand why I was going to be charged $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication! $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication! More

Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had recalls after recalls since day of purchase. Not once did they try to accommodate me in trying to get me into something different. Rudy in sales, however, was always trying to do his best to help out and accommodate us. But the sales managers were never willing to negotiate a deal. We went elsewhere and got into a much better and beautiful vehicle and had excellent service. Never will I recommend Hemborg to anyone. Don't waste your time going there. More

very bad service, they do not resolve, I do not recomended Hemborg Ford to any one. recomended Hemborg Ford to any one. More

Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for about 3-5 days. Excellent service! More

Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with any delay or completion of service as soon as possible. Service is always stressful for time or money concerns but I am totally satisfied when I bring my vehicles to Luis and Hemborg. Thank you, Robert More

Bought my 2016 truck here and have bringing it for regular service since. Tony is the best service advisor. I appreciate being treated with respect. The service has always been fair, efficient and regular service since. Tony is the best service advisor. I appreciate being treated with respect. The service has always been fair, efficient and done right. I have many other options for service but I chose to drive the extra distance for the great service. More