Hello Mazda of San Diego

After looking at several dealerships and having a less than awesome experience, we ran into Arien at John Hine and he was awesome. He wasn't pushy and he didn't rush us like some of the other places we w than awesome experience, we ran into Arien at John Hine and he was awesome. He wasn't pushy and he didn't rush us like some of the other places we went. He took us around the lot and showed us some of the cars that were in our price range. We didn't see anything we liked, so over the next couple weeks he stayed in contact with us when new cars arrived. Eventually a car came in we liked and he walked us through the whole car buying process, while answering the millions questions I had. We how have a sweet new car!! More

Oscar was amazing! He got everything done early so I could make my son's parent teacher conference and he communicated every step of the way! Working with Oscar was delightful! could make my son's parent teacher conference and he communicated every step of the way! Working with Oscar was delightful! More

The customer service experience at John Hine Mazda exceeded my expectations. Arien Porter was courteous and informative throughout the buying process. Price negotiations were professional - no gimmick exceeded my expectations. Arien Porter was courteous and informative throughout the buying process. Price negotiations were professional - no gimmicky surcharges or pressure tactics. Easily the best car buying experience I have had. I have nothing negative to say. More

I have been a John Hine customer since 1999. I had always a wonderful service experience; Mike Hill and Nicole Brand worked with me for many years. On this particular visit I purchased a new Mazda CX5 always a wonderful service experience; Mike Hill and Nicole Brand worked with me for many years. On this particular visit I purchased a new Mazda CX5 (while trading in the Protege5 I have purchased from John Hine back in 2002). Dwayne Sanders and Tyler Kalevitch made this shopping experience outstanding. They were very patient, and explained to me and my wife all the features of the Mazda3, Mazda6 and Mazda CX5 series. They gave us a great price, and good financing terms. Genevieve was outstanding in finance! All was clearly laid out and we were out driving our new car within 2h! The whole process was very transparent and the whole process was hassle-free. This is the fourth car we are buying from John Hine (the third Mazda), and we will probably be back very soon (we have a teenage son that will soon want his own car...). We will definitely have all our service done at John Hine, for both our cars. More

Overall I had a great experience at John Hine Mazda. The internet Sales team was great and had the car transferred to John Hine washed fueled and ready to go. Love my new Mazda 3. Thanks Guys. internet Sales team was great and had the car transferred to John Hine washed fueled and ready to go. Love my new Mazda 3. Thanks Guys. More

Andre Mullen was the gentleman that helped me find and buy my first new car! He was very patient with all the silly and not so silly questions i had. Gave me complete overview of each car that I might be buy my first new car! He was very patient with all the silly and not so silly questions i had. Gave me complete overview of each car that I might be interested in and allowed me to make a choice on what was the best fit for me. I never once felt pressured to buy anything I didnt want. He allowed me to test drive the car both him and I thought would be the best fit, It was. After make the decision on what car I was going to buy he did a wonderful job working with myself and his managers to find the price I could afford. Once again never did he make me feel pressured or beneath him since I was on a smaller budget then most when getting a car. He spent all the time I needed to feel comfortable making such a big purchase. He was very complete in his explanation of all the warranty paperwork I was getting and once again will willing and able to answer any questions I had! He help me through the whole process even to the point of taking come cheesy pictures of me and my new car before I drove it off the lot! I would highly recommend Andre to anyone looking to buy a Mazda!!!!! Crystal did all the final paperwork signing and she too was outstanding. She explained every option I had and never once left anything out! She too was just so patient and friendly! I felt so comfortable with both of these employees and highly recommend them!!!!! More

Mr. Mullen is a young and bright man with good communication skills. Mr. Mullen had a good understanding of the vehicle's features and explained each feature clearly. He is a new salesperson and h communication skills. Mr. Mullen had a good understanding of the vehicle's features and explained each feature clearly. He is a new salesperson and his procedures were not polished, however the few errors were minor and did not impact the outcome. It appeared to me that management was primarily responsible for any short-comings as none of the sales persons had a checklist of the items that needed to be discusses during each phase of the customer encounter. Those phases of the customer encounter include: introduction and query as to why the customer was present,desired car specifications, lot walk-a-round process, test drive process, vehicle trade-in process, financing query and process, itemized features process, and closing process.The list of 'required' discussion points was numerous and the salesperson can easily be distracted with customer questions, interruptions from other staff and supervisors, as well as other customers. In fact, the entire operation in the sales room could be optimized. The most notable inefficiency was the extended periods of customer 'down time', that is, time the customer is doing nothing except waiting on staff to do some task. More than half of the 6 hours I spent at John Hine Mazda (4 hours to investigate and identify the car & 2 hours closing) were spend doing nothing. Wasting customers time reveals an inefficient process. More efficient coordination of the trade-in process, inventory investigation process, closing process might avoid customers from becoming frustrated and walking away. Ms. Riegg was extremely efficient and obviously much more experienced. She was courteous and he knowledge of the financing process was impeccable. However, her efficiency and knowledge could work against her for some customers, particularly older or inexperienced customers, as she spoke very quickly and rushed through the dozen or so documents that required signatures. The assessed trade-in value of my previous car was insulting--a complete low ball estimate which is why the OVERALL rating was not "Great". Regarding this website's rating design--it is flawed. The first 5 items are not associated with specific individuals at the dealer. Thus, if one staff member was very friendly (Great) and another not friendly at all (Very Bad) the responder must cognitively 'average' the two experiences since there is only one possible response permitted. A better design would be to rate each staff member as well as provide an overall rating for each item. Lastly, the scale is not a validated psychometric--it contains inconsistent semantics (i.e., bad, good, and great). The optimal psychometric is a Likert scale--thus, although not a true Likert scale, "Great" should (at least) be changes to "Very Good" to maintain semantic balance. Suggest the owners of this website obtain some education on the topic of psychometrics and surveys before implementing a flawed design. More

I had a 12:00pm appointment for my 6 month service on 2014 Mazda CX5. I came in 40 minutes early and my appointed agent was at lunch so David took charge and got me in early. He was very nice and profess 2014 Mazda CX5. I came in 40 minutes early and my appointed agent was at lunch so David took charge and got me in early. He was very nice and professional and took it upon himself to get me in an out of there in about 45 minutes. He could have easily let me wait until 12:00. I am very appreciative. It is refreshing to see some go above and beyond at his job and provide such good customer service. I am looking forward to coming back, it was quick and painless. More

Arien was a very nice genuine guy that was truly exceptional. I'm so happy with my 2010 Mazda3. You should ask for him if you visit. :) exceptional. I'm so happy with my 2010 Mazda3. You should ask for him if you visit. :) More

I really appreciated working with Andre'. He was helpful, allowed us to drive a variety of cars and made it fun. He was polite and personable, but did not put on the best buddy routine as if now we helpful, allowed us to drive a variety of cars and made it fun. He was polite and personable, but did not put on the best buddy routine as if now we are going to be the best of friends for life. He was not at all pushy. He found a bottom line price for us in a very short time. It was our very first stop when out looking for a new car. We almost bought immediately, but my wife (The car is her's) decided she would like to look at a few different makes before deciding on a Mazda. Andre' just asked that if we purchase a Mazda, that we would come back to him. We visited a Toyota and a Hyundai Dealership The salesmen at these places were both incredibly pushy and asked impertinent questions before they would come up with a price and then took a long time to give the price. I ran out of time and patience with salesmen. I would have just gone back and asked Andre to meet us to buy the car we had picked out the first day. My wife finished the shopping on her own. She was planning to look at a Chevy Cruze, but got lost and ended up at Mazda. Since she was there, she wanted another look at the car we were serious about. Andre' had the day off, so another salesman helped her. She ended up picking a different car. A Mazda was purchased. Andre' set the tone as a place where you can shop, think and decide what you really want in a new car, instead of pushing a sale. More