Hello Mazda of San Diego

Overall I had a great experience at John Hine Mazda. The internet Sales team was great and had the car transferred to John Hine washed fueled and ready to go. Love my new Mazda 3. Thanks Guys. internet Sales team was great and had the car transferred to John Hine washed fueled and ready to go. Love my new Mazda 3. Thanks Guys. More

Andre Mullen was the gentleman that helped me find and buy my first new car! He was very patient with all the silly and not so silly questions i had. Gave me complete overview of each car that I might be buy my first new car! He was very patient with all the silly and not so silly questions i had. Gave me complete overview of each car that I might be interested in and allowed me to make a choice on what was the best fit for me. I never once felt pressured to buy anything I didnt want. He allowed me to test drive the car both him and I thought would be the best fit, It was. After make the decision on what car I was going to buy he did a wonderful job working with myself and his managers to find the price I could afford. Once again never did he make me feel pressured or beneath him since I was on a smaller budget then most when getting a car. He spent all the time I needed to feel comfortable making such a big purchase. He was very complete in his explanation of all the warranty paperwork I was getting and once again will willing and able to answer any questions I had! He help me through the whole process even to the point of taking come cheesy pictures of me and my new car before I drove it off the lot! I would highly recommend Andre to anyone looking to buy a Mazda!!!!! Crystal did all the final paperwork signing and she too was outstanding. She explained every option I had and never once left anything out! She too was just so patient and friendly! I felt so comfortable with both of these employees and highly recommend them!!!!! More

I had a 12:00pm appointment for my 6 month service on 2014 Mazda CX5. I came in 40 minutes early and my appointed agent was at lunch so David took charge and got me in early. He was very nice and profess 2014 Mazda CX5. I came in 40 minutes early and my appointed agent was at lunch so David took charge and got me in early. He was very nice and professional and took it upon himself to get me in an out of there in about 45 minutes. He could have easily let me wait until 12:00. I am very appreciative. It is refreshing to see some go above and beyond at his job and provide such good customer service. I am looking forward to coming back, it was quick and painless. More

Mr. Mullen is a young and bright man with good communication skills. Mr. Mullen had a good understanding of the vehicle's features and explained each feature clearly. He is a new salesperson and h communication skills. Mr. Mullen had a good understanding of the vehicle's features and explained each feature clearly. He is a new salesperson and his procedures were not polished, however the few errors were minor and did not impact the outcome. It appeared to me that management was primarily responsible for any short-comings as none of the sales persons had a checklist of the items that needed to be discusses during each phase of the customer encounter. Those phases of the customer encounter include: introduction and query as to why the customer was present,desired car specifications, lot walk-a-round process, test drive process, vehicle trade-in process, financing query and process, itemized features process, and closing process.The list of 'required' discussion points was numerous and the salesperson can easily be distracted with customer questions, interruptions from other staff and supervisors, as well as other customers. In fact, the entire operation in the sales room could be optimized. The most notable inefficiency was the extended periods of customer 'down time', that is, time the customer is doing nothing except waiting on staff to do some task. More than half of the 6 hours I spent at John Hine Mazda (4 hours to investigate and identify the car & 2 hours closing) were spend doing nothing. Wasting customers time reveals an inefficient process. More efficient coordination of the trade-in process, inventory investigation process, closing process might avoid customers from becoming frustrated and walking away. Ms. Riegg was extremely efficient and obviously much more experienced. She was courteous and he knowledge of the financing process was impeccable. However, her efficiency and knowledge could work against her for some customers, particularly older or inexperienced customers, as she spoke very quickly and rushed through the dozen or so documents that required signatures. The assessed trade-in value of my previous car was insulting--a complete low ball estimate which is why the OVERALL rating was not "Great". Regarding this website's rating design--it is flawed. The first 5 items are not associated with specific individuals at the dealer. Thus, if one staff member was very friendly (Great) and another not friendly at all (Very Bad) the responder must cognitively 'average' the two experiences since there is only one possible response permitted. A better design would be to rate each staff member as well as provide an overall rating for each item. Lastly, the scale is not a validated psychometric--it contains inconsistent semantics (i.e., bad, good, and great). The optimal psychometric is a Likert scale--thus, although not a true Likert scale, "Great" should (at least) be changes to "Very Good" to maintain semantic balance. Suggest the owners of this website obtain some education on the topic of psychometrics and surveys before implementing a flawed design. More

Arien was a very nice genuine guy that was truly exceptional. I'm so happy with my 2010 Mazda3. You should ask for him if you visit. :) exceptional. I'm so happy with my 2010 Mazda3. You should ask for him if you visit. :) More

I really appreciated working with Andre'. He was helpful, allowed us to drive a variety of cars and made it fun. He was polite and personable, but did not put on the best buddy routine as if now we helpful, allowed us to drive a variety of cars and made it fun. He was polite and personable, but did not put on the best buddy routine as if now we are going to be the best of friends for life. He was not at all pushy. He found a bottom line price for us in a very short time. It was our very first stop when out looking for a new car. We almost bought immediately, but my wife (The car is her's) decided she would like to look at a few different makes before deciding on a Mazda. Andre' just asked that if we purchase a Mazda, that we would come back to him. We visited a Toyota and a Hyundai Dealership The salesmen at these places were both incredibly pushy and asked impertinent questions before they would come up with a price and then took a long time to give the price. I ran out of time and patience with salesmen. I would have just gone back and asked Andre to meet us to buy the car we had picked out the first day. My wife finished the shopping on her own. She was planning to look at a Chevy Cruze, but got lost and ended up at Mazda. Since she was there, she wanted another look at the car we were serious about. Andre' had the day off, so another salesman helped her. She ended up picking a different car. A Mazda was purchased. Andre' set the tone as a place where you can shop, think and decide what you really want in a new car, instead of pushing a sale. More

I had a great experience with John Hine Mazda and especially with Michael Watkins. Michael was a true professional and assisted me with all my questions and concerns. He made my purchasing experience especially with Michael Watkins. Michael was a true professional and assisted me with all my questions and concerns. He made my purchasing experience a most enjoyable one. Ron Del Mar, CA More

Mr. S. Ayala is very knowledgeable, courteous and takes the time to breakdown all issues with your vehicle and explains options for repair. Mr. Ayala has excellent customer service skills. Thanks for the the time to breakdown all issues with your vehicle and explains options for repair. Mr. Ayala has excellent customer service skills. Thanks for the hard work. More

Every time I come to the Service Center and, I was greeted by Mr. Steven Ayala he had a great big Smile on his Face. He throw me for a looped when I came back to the dealership and he remember my name greeted by Mr. Steven Ayala he had a great big Smile on his Face. He throw me for a looped when I came back to the dealership and he remember my name! He always come by the waiting room to give me updates on the progress of my car; like if I needed more work or when my car would be ready for me to pick up. Some times I get Free Car wash, any thing to make me Happy. The number one reason why I keep coming back is Mr. Ayala is; he saves me money!!!! He always find me Discounts or he used some kind of promotion the Dealership have on hand, like free Movie Tickets or Dollar rebates. A lot of the times i feel like i have hit the lotto. Please don't tell Mr. john Hines that I would'nt want Mr. Ayala to lose his Job HA! HA! More

Tyler Kalevitch was Very friendly and helpful sales Tyler Kalevitch was Very friendly and helpful sales person. A big asset to John Hine Mazda. The finance person was very nice and helpful too. Very Tyler Kalevitch was Very friendly and helpful sales person. A big asset to John Hine Mazda. The finance person was very nice and helpful too. Very nice experience. More