Helfman Ford - Stafford

excellent service took less time than they said and kept me informed. car was waiting on me when i came back to pick it up. Great service adviser me informed. car was waiting on me when i came back to pick it up. Great service adviser More

Brought in my F250 for the death wobble issue and was told that Ford Extended Warranty covers part of the cost but to help fix it properly they would need to perform a front end alignment which was not c told that Ford Extended Warranty covers part of the cost but to help fix it properly they would need to perform a front end alignment which was not covered by warranty. It did not seem fair that I should be charged for this service when the root cause of the issue is a known design issue. They did fix it the same day but might have worked too fast because no other items were looked at on my truck such as oil life. The replace oil warning came on only 50 miles after I left the dealership. Would have been nice if that got taken care of when the truck was already in for service. More

Service was ok not great I told the service guy that It was my first time to do oil change he didn't even bother to asked me nor suggested the rotation on tires when checking out cashier didn't seen frien was my first time to do oil change he didn't even bother to asked me nor suggested the rotation on tires when checking out cashier didn't seen friendly didn't bother to asked me if I had rewards nor even bother try and asked if I had sign up for the ford reward More

I noticed a screw in my tire prior to leaving for Dallas and call Robert Blakey and told him I was coming in for the tire to be checked. Thank goodness the tire was able to be patched. and call Robert Blakey and told him I was coming in for the tire to be checked. Thank goodness the tire was able to be patched. More

My service manager Robert Blakey did an outstanding job along with your mechanic to service my 2015/S-DTY F-250 Diesel within my needed time. along with your mechanic to service my 2015/S-DTY F-250 Diesel within my needed time. More

Everyone is very nice and helpful. Always take care of whatever I need for my Explorer without a problem. I will not go to any other Ford dealer because of the wonderful experiences I have with Helfman. whatever I need for my Explorer without a problem. I will not go to any other Ford dealer because of the wonderful experiences I have with Helfman. My service person, Ian King, is wonderful. I just call ahead with my problem and he takes care of it. WONDERFUL 111 More

Excited to finally get my new Ranger, but sad to say goodbye to my 1996 Ranger. Eric and Fred at Helfman Ford were super and helped me through the order process, since nobody had the exact combination goodbye to my 1996 Ranger. Eric and Fred at Helfman Ford were super and helped me through the order process, since nobody had the exact combination of features and color I required. They were both extremely patient and communicated with me just the right amount. Having left Helfman Ford in 2017 because of a bad experience, I'm back to being a Helfman customer for life. More

Afana was a great sales person. His approach was professional. He was fair on getting deal closed,& check up phone calls after. His constant check up by phone is a A+ professional. He was fair on getting deal closed,& check up phone calls after. His constant check up by phone is a A+ More

Customer centric the best in the automotive business. R. Blakey is an exceptional service manager. Keeps the customer updated on the status of repairs. Always aware of the customer’s time. Blakey is an exceptional service manager. Keeps the customer updated on the status of repairs. Always aware of the customer’s time. More

6 months ago a bought a 2015 transit connect Titanium with 35,000 miles. Under the agreement I needed an extended warranty due to the miles I drive, it cost $1800. The next day the AC stopped cooling and with 35,000 miles. Under the agreement I needed an extended warranty due to the miles I drive, it cost $1800. The next day the AC stopped cooling and the sun visors started to sag. I took it into my salesman who said he would take care of it. Got it back the next day. AC was cooling for about two weeks. Took it by again but they couldn't get to it. AC would work sometimes sometimes not work. Next week the motor mount shock started Spilling out fluid. Once again I had to take it back in they were very adamant about fixing at this time almost like I was doing this on purpose. I also told them to not call me to come pick it up until the AC was also fixed as well. 2 days later they call me to come pick it up. guess what still not working correctly yes the AC And now they tell me that the warranty does not cover that because it's a wiring issue along with the rear camera that no longer works because of a wiring issue. This is my 3rd vehicle purchasing from this dealership and probably the worst at a 20 new vehicles that I have purchased I will never purchase from here again and I suggest no one else service or purchase from this dealership. More