Helfman Ford - Stafford

Fast and courteous service The service advisor was quick to understand my needs and addressed them quickly. All of the staff are courteous and professional. I have been doing The service advisor was quick to understand my needs and addressed them quickly. All of the staff are courteous and professional. I have been doing business at Helfman Ford with both service and sales for more than 17 years and I have NEVER been disappointed. More

Good service Great service. Quick turnaround time. They had my truck repaired in three days where other Ford dealers quoted ten days. Saved me a lot of money on a Great service. Quick turnaround time. They had my truck repaired in three days where other Ford dealers quoted ten days. Saved me a lot of money on a rental. More

Great experience The salesman was great helping me with what I needed , very knowledgeable and professional of the vehicle I was looking at just what I neededThanks F The salesman was great helping me with what I needed , very knowledgeable and professional of the vehicle I was looking at just what I neededThanks Fred More

Terribly Incompotent In October 2017 a semi-trailer truck rear ended my Ford Fusion Energi and it was totaled. I liked the car so I decided to replace it with another Ford In October 2017 a semi-trailer truck rear ended my Ford Fusion Energi and it was totaled. I liked the car so I decided to replace it with another Ford Fusion Energi. I couldn’t find one that was exactly the color and had the packages I wanted, but after contacting several dealerships Helfman Ford said they would order one for me. I was told it would take 8 weeks and it would certainly be available before the end of the year. Since my car had been totaled, I did not have a car but I though getting by for 8 weeks would only be somewhat inconvenient. I put down $2000 for them to order the car. The 8 weeks pass and I call to check on the status of the car. I am told the salesman is no longer working for them and they would look into the order and call me back. When they called me back they said it would be 2 more weeks before it was available. I asked this salesman if it would actually be 2 weeks or 2 months. He told me 2 weeks was probably too short and 2 months was probably too long and that the previous salesman had “overpromised”. I am told they will call me to keep me up to date on what is happening. Two weeks pass and no calls. Another week passes and I decide to call. The salesman tells me he will look into it and call me back in 10 minutes. Two hours pass and the he finally calls. I am told they don’t know what happened and it did not look like the car would be available at all. They do offer to refund my $2000, but I have been waiting 11 weeks, without a car, and I am told they do not know what happened. That is pretty much the definition of incompetence. Also, if I had not called them after 3 weeks I highly suspect I would still be waiting on their call. More

Vehicle was fixed sooner than expected and works great. The service adviser was very helpful and called and kept me aware of what was going on and what to expect. I would highly recommend this dealership. The service adviser was very helpful and called and kept me aware of what was going on and what to expect. I would highly recommend this dealership. More

New van purchase They were nice, and low pressure sales. They took the time to answer all my questions. They knew their business, and I felt very comfortable buying They were nice, and low pressure sales. They took the time to answer all my questions. They knew their business, and I felt very comfortable buying my new van from them. More

Car Buying Made Easy Ryan T. the online sales manager is definitely there to met his customers needs from finding the perfect vehicle to getting the finance just where you Ryan T. the online sales manager is definitely there to met his customers needs from finding the perfect vehicle to getting the finance just where you want them. He woks for you! Loved the family atmosphere that Helfman Ford Dealership offers. Completely happy with my new Explorer. Thank you Helfman Ford, and Thank you Ryan T. for exceeding my expectations! More

Will never purchase another car from Helfman!! After my car was a total loss due to Harvey, I purchased a 2014 Lincoln MKZ (18,000 miles) on October 7. The day I signed the papers & did another ins After my car was a total loss due to Harvey, I purchased a 2014 Lincoln MKZ (18,000 miles) on October 7. The day I signed the papers & did another inspection of the car the trunk wouldn't open. David(Salesman) told me to bring it back & they would fix it, but this took almost 2weeks. Then i noticed the top where the panoramic roof starts was fading & the panels on the back window were fading as well. I first text David & he told me when i come in to get my license plate he would bring it to the managers attention. I sent the manager(Scott Adams) an email, but after not getting a response for several days, i called him & he told me to bring it in. I took it in & he had the audacity to tell me if they had known about the fading before they would have knocked the price down. Now, i'm getting an oil change & i need 2 tires in the front....I've purchased several used cars before & this is the worst one yet, i will not recommend or would i ever purchase a car from Helfman Ford again! More

finding year end deals suv/trucks in Ford corp. system I have purchased 5 cars/ trucks from Enoch Murphy. Service is amazing. His follow up is what it takes to beat the competition in the car sales world. I have purchased 5 cars/ trucks from Enoch Murphy. Service is amazing. His follow up is what it takes to beat the competition in the car sales world. More

Great Buying Experience Kenny Baker and the Helfman dealership completed our purchase in 3 hours. We are extremely happy with the purchase experience (very painless) and the Kenny Baker and the Helfman dealership completed our purchase in 3 hours. We are extremely happy with the purchase experience (very painless) and the vehicle. More