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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,892 Reviews

3,892 Reviews of Heiser Toyota - Service Center

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June 18, 2024

Everyone is so helpful, friendly, and professional. We’ve been very happy with the services provided. More

by Jessica Niedzwiecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Heiser Toyota responded

Jessica, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 17, 2024

Expert customer service. Explained everything that needed to be done. I was out at roughly the exact time the work was promised to be done. More

by FJC_MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Jun 17, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 15, 2024

Great service , efficient , theyget you in on time and very quick to get you out More

by jim7480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Graesing
Jun 17, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out, Jim. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 15, 2024

They Have Done A Few Oil Changes For Me With No Problems Starting Ever Yet More

by shortyyyyisdope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 15, 2024

Service was exceptional at the dealership. The staff were professional, efficient, and attentive to all needs. More

by guidenamare1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 14, 2024

They completed scheduled maintenance and recall inspection in less time than I expected. Professional and courteous. More

by JIMGRIEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Heiser Toyota responded

Thank you, Jim, for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 14, 2024

I have owned my 2023 Sienna for just over a year and have dealt with Heiser’s Service Center three times and have yet to have a good experience. Worst customer service I’ve ever had in my life with a dealers More

by 2023 Sienna Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 14, 2024

I am redoing this survey again. It took 10 mins to check me in after I had talked to the scheduling person the day before. Then I was questioned about the tires I bought at Costco. More

by cassecoeur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Heiser Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 14, 2024

The people are nice but I was frustrated because I was told it would take 45 minutes and it took 2 hours. More

by HORAITIS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Jun 14, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 13, 2024

I have been using Heiser Toyota as the sole service provider for my 2012 RAV4. They have always done right by me and I will continue to bring car in for service and maintenance. More

by JBPONZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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