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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,886 Reviews

3,886 Reviews of Heiser Toyota - Service Center

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August 06, 2024

Friendly and helpful, clean with nice refreshments . Sooo many people working there walking around. Nice waiting area. More

by nlm0295
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Lori and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Aug 06, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 05, 2024

I was very disappointed that the service department didn’t have the wheel lock key. The said their wheel lock keys were worn. Your a service department, order replacement. More

by trapper0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Dixon
Aug 07, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 05, 2024

Lori and Heiser team were awesome! We got quick service, she was honest and upfront and we had answers about our van mystery problem within an hour. Best experience! More

by jcbennettfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Heiser Toyota responded

Thank you for the kind words for Lori and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 04, 2024

EXCELLENT CUSTOMER SERVICE, GREAT ATMOSPHERE AND EVERYONE WAS VERY POLITE AND FRIENDLY, I WAS EXCEPTIONALLY PLEASED WITH YOUR MECHANIC DREW AND HIS WORK ON MY CAR,,,AND HIS INTEGRITY, I WILL DEFI More

by holifieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DREW, MECHANIC
Aug 04, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Drew was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 03, 2024

Very good about talking to us, about any issues we had. Gave us options for taking care of our problems. Service was done in a timely fashion. Answered questions about our future concerns. More

by alex50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Aug 04, 2024 -

Heiser Toyota responded

Thank you so much, Alex, for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 01, 2024

Tom, the service advisor, was remarkably attentive. He kept me informed of the status of my vehicle and had me done is less time that he said it would take. I would highly recommend him and the entire More

by yountfan1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear Tom and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 01, 2024

The location is covenant, more of the staff is friendly. And services is good, I would recommend them for your car service More

by pamile5742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Aug 02, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Christopher and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 01, 2024

This was a follow up to a previous service appointment. Everything was made right, even more so - as an issue was repaired that probably wasn’t even due to the original workmanship. Heiser cares at least More

by GEBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Peter met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2024

From scheduling my car maintenance appointment to completion of car maintenance, customer service was excellent. More

by heidikrahn1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Heiser Toyota responded

Heidi, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2024

Chris was awesome to work with. Very personable and knowledgeable. Answered all my questions in a very easy way to understand. I’ll definitely work with him next time I bring a c More

by sanicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Jul 31, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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