Heiser Toyota - Service Center

Service was great. I brought my Highlander in for routine maintenance. I did not have an appointment, but Joe was able accommodate me. I was taken care of in a timely I brought my Highlander in for routine maintenance. I did not have an appointment, but Joe was able accommodate me. I was taken care of in a timely fashion, and able to continue my day right on schedule. I always get great service here. More

Heiser worked with me Bought vehicle from Brian who gave me a great deal. Car was working until some issues showed after buying the vehicle. Brian helped address the issues Bought vehicle from Brian who gave me a great deal. Car was working until some issues showed after buying the vehicle. Brian helped address the issues to upper management, and Heiser was great in helping me get them all repaired. Thank you very much Heiser for understanding my concerns as a customer. My only downside to this was that after I had bought the vehicle and complained about the issues that needed to be fixed to Brian, it seemed like I wasn't acknowledged as well as I was when I first came in. I saw Brain walking and working about, but he never came by to say "Hi or How's things going?" I don't know if he saw me or if he was busy (and I'm not sure if I'm making excuses for him), but it did make me wonder like if he changed his tone about me because the car issues that happened and the work that needed to done or what. I TRULY appreciate Brian for what he did for me--gave me a great deal and helped with me on the issues of the car. But, when you don't acknowledge a customer that you helped sell a vehicle to and just stop for just for a moment and simply saying, "How's it going? You doing OK? Everything going well?" that just makes the customer wonder if everything is OK or even if he/she cares. This review is not to bash anyone in any way--just being honest on my review here. I'm sure Brian is a good guy, but a little thing like this could have made a better impact. I've gone back for service and Vincent helped me throughout the process of getting my vehicle repaired. Thanks again to Heiser for caring about my needs as a customer. More

Great Service I was greeted in a friendly pleasant manner by service manager, Chue Lee, and was told the exact service that would take place. I waited in a cl I was greeted in a friendly pleasant manner by service manager, Chue Lee, and was told the exact service that would take place. I waited in a clean comfortable customer service lounge. After the service was performed, Mr. Lee gave me a detailed overview of the invoice. More

The service was great The service was great all the work that needed to be done was done in a timely manner. The Care and professionalism is second to none thank you The service was great all the work that needed to be done was done in a timely manner. The Care and professionalism is second to none thank you More

My oil change was good! James Hicks has always greeted me and my family with smiles and pleasant conversations. He has sold over six Toyotas to my family members which is a t James Hicks has always greeted me and my family with smiles and pleasant conversations. He has sold over six Toyotas to my family members which is a testament to his positive personality. More

Recall All was handled as described. No complaints. Waiting area is enjoyable and well stocked for the customers comfort. I've always been satisfied with my All was handled as described. No complaints. Waiting area is enjoyable and well stocked for the customers comfort. I've always been satisfied with my service experience.Thank You More

Quick Repair I took my SUV in for troubleshooting. They were able to determine the issue quickly. They gave me the option to wait. I chose to come back. They ca I took my SUV in for troubleshooting. They were able to determine the issue quickly. They gave me the option to wait. I chose to come back. They called me back within the hour with the issue identified and repaired. Great customer service! More

Excellent service experience! They are very punctual, nice atmosphere while you wait. And there is a snack bar available too. They are an honest operation and are not pushy on tr They are very punctual, nice atmosphere while you wait. And there is a snack bar available too. They are an honest operation and are not pushy on trying to get you to buy some service if you are not ready in addition to what you are having done. I have been to other Toyota dealers and they don't have the great experience that I have always experienced and received here at Heiser. More

Regular maintenance I have very good experience with maintenance work at Toyota Heiser. The whole process from scheduling to completion is easy and convenient. The work i I have very good experience with maintenance work at Toyota Heiser. The whole process from scheduling to completion is easy and convenient. The work is done with great quality. The personnel is friendly and professional. More

very satisfied. Joe was courteous and helpful. Service was prompt and Joe made sure I was kept informed as work progressed. He offered the best discount on the part Joe was courteous and helpful. Service was prompt and Joe made sure I was kept informed as work progressed. He offered the best discount on the parts needed. Thanks! More