Heiser Toyota - Service Center

Quick and efficient They checked out my problems and found an inexpensive solution for them. I was assured that none of them presented a safety risk and was instructed wh They checked out my problems and found an inexpensive solution for them. I was assured that none of them presented a safety risk and was instructed what to look for in the future. More

Good Service At my car's regular oil change leaks were discovered. This appointment was to repair those leaks in the water pump, timing cover and gasket. The appoi At my car's regular oil change leaks were discovered. This appointment was to repair those leaks in the water pump, timing cover and gasket. The appointment was at my convenience. I was given a ride home to wait for my car and was picked up again when the car was done. Everyone was very friendly and pleasant. The work was done as promised and in the time and at the cost quoted. More

Professional Friendly Fast Service Had a flat tire on a Friday, needed to drive 4 hours next day, but new tire would not be available til Mon. Jessica, Sharat, and Cathy all worked t Had a flat tire on a Friday, needed to drive 4 hours next day, but new tire would not be available til Mon. Jessica, Sharat, and Cathy all worked together in record time to order my new tire to arrive Monday, set me up with rental car, and my warranty request! Thank you More

who Hired this guy??? This visit has got to be the top of my list of bad visits thus this far. First off, the acknowledgement of a customer whom was in for a scheduled visi This visit has got to be the top of my list of bad visits thus this far. First off, the acknowledgement of a customer whom was in for a scheduled visit, was treated as if she was beneath the customer service given.. the judgement of appearance seems to be the cause of the neglect, which leads me to my visit. The “new” guy was very rude and tried to talk over me when asked about my tire. Instead of trying to fill me with knowledge of what was wrong with my truck and corrective action, he wanted to belittle me as if my common judgment of conversation was only in his favor. Had they checked over my vehicle a little more thoroughly, the tech would’ve acknowledged that I had a plug in my tire rather than a nail. Also, when I wanted to know the fix as to what actually was the cause of concern he literally almost blew up on me for inquiring. I wasn’t the only one that noticed this guys ignorance.. most certainly made me as well as others to take my/ others to take there's business else where. More

30,000 service Prompt and efficient service. All the work to be performed was explained thoroughly. Any potential areas to look out for also pointed out. It was the Prompt and efficient service. All the work to be performed was explained thoroughly. Any potential areas to look out for also pointed out. It was the service I have come to expect there. More

Battery replacement and discussion of lease options all went smooth from the battery replacement to the lease options discussion. I was kept up to date on what needed replacing on my old lease before an all went smooth from the battery replacement to the lease options discussion. I was kept up to date on what needed replacing on my old lease before anything was done. More

Minor repair Service area was to fix a door nick. Service manager was not happy with the repair and before I even saw it offered 2 replace the molding strip that w Service area was to fix a door nick. Service manager was not happy with the repair and before I even saw it offered 2 replace the molding strip that was nicked. This dealership is really great on customer satisfaction. More

Who’s idea was it that this needs a title? Wasting my time Service center had little wait. Provided description of what needed to be done in a fairly succinct fashion. Also provided a free loaner car. Done Service center had little wait. Provided description of what needed to be done in a fairly succinct fashion. Also provided a free loaner car. Done More

Joe is service was awesome Service Advisor Joe was awesome and a pleasure to work with. I saw him be so patient with an elderly lady and help her understand. Service Advisor Joe was awesome and a pleasure to work with. I saw him be so patient with an elderly lady and help her understand. More

Prompt attention to concerns The service advisors are always helpful and keep you informed as to the progress of the service being performed and the costs of said service. Hei The service advisors are always helpful and keep you informed as to the progress of the service being performed and the costs of said service. Heiser Toyota is doing an outstanding job! More