Heiser Toyota - Service Center

Small leak diagnosis $$$, thank you Toyota warranty! Spotted someone's vehicle leaking in my driveway and never thought it would be my Highlander about to turn 5 yrs old and rollover 97K miles. Contacted Spotted someone's vehicle leaking in my driveway and never thought it would be my Highlander about to turn 5 yrs old and rollover 97K miles. Contacted Roger in sales who I knew who connected me with Joe K in service. Diagnosed rear main seal leaking and it's going to cost over $2,000 because we have to drop the tranny. I asked if this was drive train related and reminded I purchased vehicle certified pre-owned so the 5yr 100K mile warranty should cover this. Right? A day and $50 ($ warranty deductible) later we were back on the road again! Just in time for the week of the 4th. NO hassle from Heiser nor Toyota's fantastic warranty I never thought would mean much. In this experience it meant A LOT! So glad we purchased a new Toyota van for the wife recently. I am VERY confident my next new ride will be a Toyota. THANKS! More

Awesome Love Heiser Toyota. Everyone is so friendly and helpful. They take the time to explain everything you need to know about your vehicle no matter how lo Love Heiser Toyota. Everyone is so friendly and helpful. They take the time to explain everything you need to know about your vehicle no matter how long that takes. More

Service ... Oil change and tire rotation. Took my vehicle right in on schedule and provided service faster than expected. Very pleased with everything. I have complete confidence when I br Took my vehicle right in on schedule and provided service faster than expected. Very pleased with everything. I have complete confidence when I bring my RAV4 here for service. More

Disappointed I was given wrong information on the phone about when my total car care ended for free maintenance checks. As a result, I just missed my last free one I was given wrong information on the phone about when my total car care ended for free maintenance checks. As a result, I just missed my last free one by a week. That was very frustrating to me. What added to the frustration was the attitude of the girl who told me that. She was very blunt in saying they had no records of that phone call, and basically insinuated that I was lying about what I had been told. She should have at least shown some sympathy for my being told incorrectly. Very poor customer service! I do not know those girls names. However, I spoke with a dealer who, although he couldn’t give me that free check, he at least showed sympathy and I believe he was the reason I at least got a coupon discount off the maintenance cost. His name is Roger. I thank him for that. More

Excellent service Quick service. I dropped in without a appointment they still got it done in a timely manner. I won’t make this a habit it isn’t really fair to the cu Quick service. I dropped in without a appointment they still got it done in a timely manner. I won’t make this a habit it isn’t really fair to the customers that make appointments But I was in the area and the maintenance light was on and I wanted to make sure it wasn’t serious More

bad information Service writer claims I need new tires, so I took my car Good Year tires. Service writer told me your tires are great he refused to sell me tires unl Service writer claims I need new tires, so I took my car Good Year tires. Service writer told me your tires are great he refused to sell me tires unless I Insisted More

everything went smoothly All ok Never been dissatisified. They have a place where I can sit and do my paperwork, so it is not a waste of my time. All ok Never been dissatisified. They have a place where I can sit and do my paperwork, so it is not a waste of my time. More

Friendly fast,and complete service. This is my 6th 4-runner, 4 from your agency. Never have had any problems and your staff has been great. Thanks. Will be looking for a new one next ye This is my 6th 4-runner, 4 from your agency. Never have had any problems and your staff has been great. Thanks. Will be looking for a new one next year. Jim Johnson More

Quick, Thorough & Incredibly Friendly The staff was incredibly welcoming, efficient & friendly. Waiting area was very comfortable. Overall experience was great & would recommend Heiser Sal The staff was incredibly welcoming, efficient & friendly. Waiting area was very comfortable. Overall experience was great & would recommend Heiser Sales/Service to anyone in the future. More

Extended life Without the experience of the service staff at Heiser. I probably would have been over taxed for work. I’ve been dealing with them for years and I kno Without the experience of the service staff at Heiser. I probably would have been over taxed for work. I’ve been dealing with them for years and I know they love what they do and that helps customers leave their vehicles in good hands. More