Heiser Toyota - Service Center

Honda Accord My recent service experience was awesome! The service department addressed the issue that I had with my vehicle in a timely matter and the service adv My recent service experience was awesome! The service department addressed the issue that I had with my vehicle in a timely matter and the service advisor Chue was excellent, hands down the best!!! More

Hoping that 4th time is the charm Just had our RAV4 in for the 4th time to fix the blind spot monitor. Let's hope this does it. While people have driven cars without blind-spot monito Just had our RAV4 in for the 4th time to fix the blind spot monitor. Let's hope this does it. While people have driven cars without blind-spot monitors for years, the problem is that as a "safety feature" the warning message covers all other messaging (temperature, radio, etc) on the central panel - and of course, you have no blind-spot monitor. In addition, for this last service visit which lasted 4 days I needed to drive to my downtown office (instead of taking the bus), paying for parking and gas each day wondering/hoping if that day would be the day my car was fixed. The only day the service rep called was on the last day; all other days, I called around 4:15 - 4:30 to find out what was going on. They day the service rep was off, I couldn't get any information. As long as I had to bring the car in, I asked to have the emissions test done - two different service visits. Both times it wasn't done. The first time because the service rep was new (?!?); the second time because the machine was broken. And btw, so was the car wash. Best people in the place - the Cashiers. Alex was also good when we came in to talk about the end of the lease which is next month. The thought of having to deal with this service department gives my husband and I reason not to want to start over with a new car from Heiser. Too annoying. More

so far this going great. Good job on the alignment and oil change, will come back for tires next mouth if there any discount and tires alignment for the other truck. Good job on the alignment and oil change, will come back for tires next mouth if there any discount and tires alignment for the other truck. More

Brakes and bluetooth issue I bought my SUV brand new from Heiser because my daughter had such a great experience with this dealership, that was in 2014 and service has been goi I bought my SUV brand new from Heiser because my daughter had such a great experience with this dealership, that was in 2014 and service has been going downhill over the past year. Earlier this year I had the front brakes on my SUV replaced, shortly after that I heard a terrible sound when braking. I took it back to the dealership and was told they couldn't hear anything. I returned two more times and was told they couldn't reproduce the sound. I had it in this week and am told the rear brakes are bad. Seriously, did anyone even look at them when I said I was hearing a noise? I also have bluetooth connectivity issues and I'm told my phone is "too" new......I had the same issue with my old phone which is why I got a new phone in the first place. I don't even think that anyone checked for a problem and my questions/concerns are being blown off because I'm female. More

Service writers Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous and trustworthy. Keep up the great work and thank you! More

30,000 mile service Though the service department was busy, the guy at the service desk called me to the desk and did the initial paper work within just a few minutes. Th Though the service department was busy, the guy at the service desk called me to the desk and did the initial paper work within just a few minutes. The rest of the work only took 45 minutes. It was the fastest service job I’ve ever had. More

Great service Excellent service. A pleasant greeting when you arrive. Clear explanation of what is to be done. Not a long wait considering what needed to be complet Excellent service. A pleasant greeting when you arrive. Clear explanation of what is to be done. Not a long wait considering what needed to be completed. More

Everybody was Great! Everybody was Great Cheerful and Fast Too! I got in early and they took me right away. Dana was super, she told me what I was having done and I was Everybody was Great Cheerful and Fast Too! I got in early and they took me right away. Dana was super, she told me what I was having done and I was in and out in flash. More

Great Service Called in and got same day service, Service rep was great, fast, nice and super service. Not all service center and made the same and Heiser is number Called in and got same day service, Service rep was great, fast, nice and super service. Not all service center and made the same and Heiser is number one in my book. More

Brake job They were very fast and efficient with the work. The waiting area for the wait is amazing. I loved that they keep you updated with how much longer it They were very fast and efficient with the work. The waiting area for the wait is amazing. I loved that they keep you updated with how much longer it should be. Keep up the great work. More